We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Absolute heaven.”
5 of 5 bubbles Review of Grand Hotel Royal

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Hotel Royal
Ranked #22 of 100 Hotels in Sorrento
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Absolute heaven.”
Reviewed August 19, 2014

My husband and I stayed at this hotel with our three daughters for ten days. From the second we arrived to the second we left the staff couldn't have been more helpful. The reception staff were very helpful, the staff in the restaurants and bars were incredibly friendly and obliging. Upon arrival we discovered that we had been upgraded- my husband and I were given a suite and our daughters had a superior room. The rooms were spacious, beautifully decorated and immaculately clean. The girls' room was on the side of the building with a partial sea view and ours was situated at the front. The one down side is that our room was quite noisy because of the road at the front but, as we had been upgraded we obviously felt as though we could not complain! also when the shutter was down it did block out a lot of the noise, although the next time we return I will request rooms at the back of the hotel.
Breakfast each morning was lovely and the omelette station was a total hit with two of our daughters. We ate in the restaurant on four of the nights and the food was absolutely beautiful, the service was fabulous and the wine list extensive. There was also at least one or two vegetarian options for our eldest daughter. We had only booked on a bread and breakfast basis as we didn't realise that the meal voucher could be used at lunch time or in the evening and we hadn't wanted to be tied to eating at the hotel each night. On our next visit we will definitely book on a half board basis as the food at lunch time was very nice but did prove expensive when feeding five people each day.
In terms of location it was absolutely second to none. The views from the back of the hotel were truly breathtaking both day and night. The port, Mount Versuvius and the sea with it's rugged coast line were magical whether bathed in sunlight or during the magnificent sunsets. The centre of Sorrento was a very east five minute walk away and the train station (which we used to get to Pompeii) was less than five minutes away.
The grounds of the hotel were pristine and there were so many areas to sit, whether you wanted the sun or the shade, it never felt busy. Our daughters thought the tunnels down to the beach were an absolute novelty (on the way down not on the way back up!) There is, thankfully, a lift down to the sunbathing deck and jetty.
Our daughters have already asked when we can return, and my reply was that if I could I would return tomorrow.

  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ABIGAIL1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this review, August 20, 2014
Dear Guests,
Thank you for posting a review on the site following your visit to the Grand Hotel Royal. I am delighted that you had a fantastic stay and that you appreciated the rooms, the excellent breakfast, the friendly and professional staff; we do have a very happy team who all work incredibly well together and who actually do love what they do and I am pleased that this was apparent . It is always our pleasure to take the greatest care of our guests.
I do hope we will have the pleasure of welcoming you back very soon and please do not hesitate to contact us if we can be of assistance at any time.
Yours Sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,438 reviews from our community

Traveler rating
    1,053
    271
    74
    25
    15
See reviews for
317
839
15
11
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (470)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
São Paulo
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 18, 2014

Average hotel well located (5 minutes walking to historic centre), great views of Naples bay and Vesuvio
Good breakfast but horrible pool bar service.
Rooms are ok but need an update.
If you have a good budget stay in Capri and use the ferry (20 minutes) to spend a day in Sorrento.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Boss02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this review, August 20, 2014
Dear Guests,
Thank you for taking the time to write a review about your recent stay at the Grand Hotel Royal.
We regret our hotel did not live up to your expectations. We wished we would have explained why you have not enjoyed the service at the pool; normally our customers are happy with both the service and staff. It is thanks to the comments and suggestions of our Guests, no matter whether positive or negative, that we can improve our service.
I do hope we will have the pleasure of welcoming you back on future visit and please do not hesitate to contact us if we can be of assistance at any time.
Yours Sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2014

The hotel absolutely met our expectations. The view from our third floor room was stunning of the port, ocean and Mount Vesuvius. We could watch the sunset from the left side of our balcony and it was beautiful watching it fall below the palm trees. The room and bed were very comfortable and the bathroom was a good size. Cleanliness is excellent throughout the hotel. Our room was cleaned daily to a high standard and when we forgot to remove our don't disturb sign one day, we were still offered clean towels and our bed etc was made while we had our evening meal. The pool area and sea decking area were both lovely - there were always sun loungers available when we went at different times each day. The high point of this hotel in our opinion was the excellent service we received from all staff - front desk, waiters and housekeeping. When we visited there were guests of all ages, couples and families.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hayley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this review, August 20, 2014
Dear Guests,
Thank you for your lovely comments on the Grand Hotel Royal. We are delighted to read that you enjoyed your time here with us and particularly our service. Our team do strive to exceed all our guests expectations and to read that we have succeeded is just fantastic.
Thank you for your words of appreciation: the Hotel's location is close to the centre of the town and guest staying at the hotel can relax and feel truly at home, sipping an aperitif at our terrace bar or enjoying breakfast, lunch and dinner at our restaurant with the sea-view at your feet. The rooms are all carefully finished, prepared and controlled by our housekeeper and cleanliness is of utmost importance.
We hope to welcome you back very soon to the Royal and our kind staff are looking forward to offer their service and to take care of your every need.
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
14 reviews
5 hotel reviews
Reviewed August 17, 2014

We selected the Grand Royal as the hotel at which we wanted to celebrate our 25th wedding anniversary and we were not disappointed. Not cheap and we paid the extra for a sea view and it was worth every penny. Our room was very comfortable and the views of Vesuvius over the trees and plants outside our balcony were wonderful. Breakfasts in the atrium were varied and plentiful and the service was very good with nothing being too much trouble for the team. Evening dining was not cheap but as a last night treat we pushed the boat out had a wonderful dinner on the terrace and were rewarded with the most beautiful sunset imaginable. With the pool, the lower terrace and the decking offering the chance to swim in the Mediterranean we were spoilt for choice as to where to relax so we spent our days moving between all three. Well situated close to town centre (10 min walk) and train/bus stations if you want to make your own way further afield. Overall it was a wonderful holiday in a lovely hotel in a beautiful location. We’ll be back for sure!

Room Tip: Go for a room with sea view. You'll regret it if you don't.
See more room tips
  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank LeightonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this review, August 20, 2014
Dear guests,
Thank you for taking the time to give us your feedback following your visit with us and I am pleased you had an enjoyable stay with us and thought that the hotel was “wonderful”.
I am also delighted to hear that you found the staff extremely friendly and that you enjoyed a wonderful dinner on the terrace watching “the most beautiful sunset imaginable”.
We feel very privileged that you chose to spend your special anniversary with us, and hope you will join us to celebrate many anniversaries to come.
We would like to thank you for having been our most welcome guests and looking forward to the pleasure of welcoming you again in the future, we remain at your complete disposal for any further information or assistance you might need.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 16, 2014

This was our second stay at this hotel, and we were very pleased to see that the standards were just as high as before.

All of the staff really go out of their way to be friendly and that helps to make a holiday more enjoyable.
The head barman, Salvatore was friendly to chat with and was always willing to suggest a different cocktail to try. In the restaurant, Antonio, Giuseppe, M.Grazia, Rosario and Michele made breakfast and dinner a very enjoyable experience.

The breakfast selection is comprehensive from fruit to cakes, cold meat to cereals and egg dishes are made to order. The quality of the food at Dinner is simply stunning and you really have to leave room for the desserts.

We had a sea view room on the 5th floor and the view across the bay of Naples to Vesuvius is something to behold. The room itself is a good size and was cleaned to a very high standard each day.

During our two-week stay, we used the private beach decked area every day and the sea was very clean. The pool area looked clean and inviting, but more guests seem to be ‘reserving’ sunbeds by leaving towels on them this year, despite the signs telling you not too.

The hotels location is ideal, perched on the cliff above the sea with the train station, bus station and main town square all within 5-10 minutes.

Once again, we have no hesitation in recommending this hotel and will be back again next year.

Room Tip: Try to get a sea view, it really is worth it and a high floor is better. Powered Shutters can be lo...
See more room tips
  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mark_Garth_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this review, August 17, 2014
Dear Guests,
It was our great pleasure taking care of you on your return visit to the “Royal” and thank you for taking the time to post your feedback on the site on your return home. It is rewarding to hear that you could not have been more pleased with the hotel or the staff.
I am pleased that you enjoyed the wonderful view, the buffet breakfast, the “stunning food” and that you found your room comfortable and “cleaned to a very high standard each day”.
We have a very dedicated team of people, so I am thrilled that you appreciated their assistance and that you thought everyone was kind, considerate warm and welcoming at all times. We all love what we do and we want to do it to the best of our ability. It is our aim to provide all our guests with a memorable stay and I am so pleased that we did this for you.
I have passed your kind words to everyone who appreciate your time and wonderful feedback and we are looking forward to welcoming you back hopefully as soon as possible.
Please do not hesitate to contact us at any time if we can be of assistance.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 16, 2014 via mobile

We unfortunately did not stay in this hotel but their sister hotel de la ville! We however were able to use the beach facilities in the Royal all we can say is "top notch" what really impressed us was the reception staff who were so friendly and welcoming! The hotel is amazing, the beach facilities very classy! We ate there full lunch both days and everything was perfect! This hotel certainly is 5 star! We are so sorry we did not stay here but we will return next summer for sure! Congratulations Royal! Cu next year

  • Stayed July 2014
    • Location
    • Cleanliness
Helpful?
Thank irelandsinglegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this review, August 20, 2014
Dear Guests,
All my staff and me would like to thank you so much for your beautiful comment.
We are really pleased for all your kind words about the “Hotel” and the reception staff. Thank you for your words of appreciation, we are so happy you had a good time at the “Royal” and that our place often gives special emotions to the travellers who come to stay with us!
Best regards
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 14, 2014

We spent 2 weeks here and loved every minute. The room was a good size, very comfortable bed and plenty of storage space. It was kept clean even when we left the 'do not disturb sign' on by mistake until the afternoon. The housekeeper checked that we wanted new towels and sorted the room out. The buffet breakfast was excellent - good choice of hot and cold food, freshly cooked omelettes and eggs and even glorious cream cakes and prosecco! I did check this out on a few occasions - just to make sure it was ok. Access to train and bus station is easy -literally 5 minutes just up the road where you can get to Pompeii, Naples and Positano. We did not eat in hotel in evening - bit expensive and nicer to go and explore Sorrento town where there are many good restaurants - see our reviews on these. Reception was particularly helpful - willing to show us where bus stops, shops etc were on a map and explain how to get there. Only negative point was long wait for lunch on last day. We will return - thank you

Room Tip: pay extra for sea view or sit out on terrace at night to see sunset if at back - not noisy
See more room tips
  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank JMASON13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this review, August 15, 2014
Dear Guests,
We thank you so much for your comment on your stay posted on Trip advisor.
We have appreciated all your compliments about the location of the hotel, the rooms, the friendly and helpful staff, the view, the buffet breakfast and the cleanliness of the whole hotel.
Our delicious dishes are freshly prepared and therefore you felt that the service at lunch time was slow. Thank you for having chosen our hotel for your stay and look forward to having you back.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sorrento hotels
0.2 mi away
Grand Hotel Ambasciatori
Grand Hotel Ambasciatori
#12 of 100 in Sorrento
1,430 reviews
0.4 mi away
Grand Hotel La Favorita
Grand Hotel La Favorita
#6 of 100 in Sorrento
1,570 reviews
0.1 mi away
Grand Hotel De La Ville Sorrento
Show Prices
Show Prices
Show Prices
0.2 mi away
Grand Hotel Excelsior Vittoria
0.8 mi away
Grand Hotel Capodimonte
Grand Hotel Capodimonte
#28 of 100 in Sorrento
2,184 reviews
0.3 mi away
Antiche Mura Hotel
Antiche Mura Hotel
#8 of 100 in Sorrento
2,225 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Royal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Royal

Property: Grand Hotel Royal
Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#20 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 114
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, ACCOR, Expedia, Booking.com, Hotwire, Agoda, Priceline, Travelocity, TravelUp, TripOnline SA, getaroom.com and HotelQuickly so you can book your Grand Hotel Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing