We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great experience!”
Review of Grand Hotel Royal

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Grand Hotel Royal
Ranked #22 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed February 1, 2014

I have been to Sorrento with my wife to celebrate our anniversary, and we could not have made a better choice. The town and the surrounding area are amazing, there is so much to see, and the hotel was fabulous. Very central location, close to bar, restaurants, beaches etc. and with an absolute stunning view. The staff was very polite and helpfull, and we also enjoyed staying in the pool when we were too lazy to go to the beach. Definetly recommended.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank paolo r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded February 2, 2014

Dear Guest,
Many thanks for the lovely review posted recently and for taking the time to share your experience with us.
We’re happy to have been part of your anniversary celebration but we want to assure you that with or without a special reason to spend some time in Sorrento, you’ll get the best services we can provide here at the “Royal”.
We’re certainly pleased that you feel you got your money’s worth and even more. This is what we always strive for: our client’s satisfaction. We’ll make sure everybody in the staff gets to know about your favourable comments.
I hope it is not too long before we have the pleasure of welcoming you back again to the Royal!
Yours sincerely,
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,648)
Traveler rating
Traveler type
Time of year
Language
  • More languages

741 - 747 of 1,648 reviews

Reviewed January 13, 2014

From the moment we arrived, the staff were so friendly. The views to die for and the rooms lovely. It is so close to any of the sights and easy to travel from to all the Amalfi Coast or Naples or Pompeii with the train only two euros return to Pompeii. All in all a great five days at an elegant hotel.

Room Tip: Top floor sea view worth every penny
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank majorcraique49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded January 16, 2014

Dear Guests,
It was our great pleasure taking care of you on your recent visit at the Grand Hote Royal. Thank you so much for taking the time to post a review and for the lovely compliments.
I do hope that you will visit again in the not too distant future and please do not hesitate to contact us if we can be of assistance at any time.
Warm regards,
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

The hotel is lovely, the breakfast is outstanding, so are the bedrooms and the view is simply out of this world. Would also highly commend the staff at the bar, pool area and especially the lovely gentleman at the deck area as well as the waiters at breakfast. The only fault lay with the female reception staff (2 of them) one of which was not very pleasant to say the least - one example - after we had paid a not insubstantial bill for a luxury room with full sea view for a ten day stay - all the receptionist said was 'can I have the key of the room'. She did not thank us for our stay or wish us well on our journey or said even hope to see you again. This was either bad mood day or lack of training. It reflected very badly on the hotel and would need to be corrected. Have refrained from a long time before doing this review but after considerable reflection feel that the hotel must be made aware of this lapse.

Room Tip: Should ideally choose a room with partial or full sea view
See more room tips
  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AngKDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded January 9, 2014

Dear Guests,
Thank you for your review and the time you dedicated to us. We are pleased for all your kind words about the staff, the room, the amazing view, the superb breakfast buffet, and it is a pleasure to know that you have appreciated the great location of the “Royal” and the services in general.
While I am glad that you enjoyed your stay and accommodation at Hotel Royal, I am sorry if you didn't find all perfect.
All of the staff members here are very courteous and establish a special relationship with the customers very much appreciated by our guests.
This also applies to the two girls at reception; if they do not have acted as normally do, I can guess it was perhaps because they were very busy in that moment.
The two girls were very much appreciated by all our customers and we are sorry that from this year they will not work with us anymore.
Clearly, for us is very important the relationship with customers and who will replace them will be well-trained in this.
We would like to thank you for having been our most welcome guests and looking forward to the pleasure of welcoming you again in the future, we remain at your complete disposal for any further information or assistance you might need.
With our kindest regards
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

What a spectacular experience we had at the Grand Hotel Royal. The hotel is absolutely beautiful and the views from our balcony of the Bay of Naples were just amazing. I was floored when I first walked into the room - the decor is striking and elegant, yet warm and welcoming. The location is perfect - nestled on a bayfront cliff just a short walk to the heart of Sorrento. The food at the hotel was excellent and was nearly the best dining experience we had in Sorrento. The staff is lovely; so friendly and accommodating. If we find ourselves in Sorrento again (and I sincerely hope we do, soon!), we will absolutely return to this wonderful hotel.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Domenica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded January 9, 2014

Dear Guests,
Thank you for leaving such lovely feedback following your recent stay with us at the Grand Hotel Royal. I was so glad to read that we ensured you had a great time with us. Also another "thank you" for your kind comments about my great team who always do their best to ensure our guests are taken care of. We all look forward to welcoming you back in the near future.
My kindest regards,
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

The hotel has an excellent location, good food, helpful staff and fabulous views. Room was smallish but otherwise great. Perfect base to explore the famous sites in the region. And yes - we plan to go back!

Stayed: October 2013, traveled with family
3  Thank richg32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded January 9, 2014

Dear Guests,
Thank you for posting a review on the site for us and I am so pleased that you enjoyed your stay with us and felt that the hotel was excellent and in the best location in Sorrento. I am also delighted that you found the staff to be nice and helpful and I have passed you kind words to everyone. I do hope that we will have the pleasure of welcoming you back on a future visit.
Please do not hesitate to contact us at any time if we can be of assistance.
Warm regards,
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013

An haunting melody that always comes to mind when the weather in the UK turns cold; where better then to live that dream than this wonderful cliff top hotel, further enhanced by its open and unsurpassed views of the Bay of Naples. Adjectives such as charming, pleasant, pleasing and delightful describe well this hotel, but to my mind the accolade 'incredibly nice' is perhaps the best fit. The food ain't half bad either.

Be prepared to pay a goodly sum for the airport taxi transfer.

Room Tip: A room with two comfy chairs and a view of Vesuvius is what this hotel is about.
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded January 9, 2014

Dear Guests,
I was absolutely delighted to read your feedback following your recent stay with us at the Grand Hotel Royal.
Sorrento is one of the most famous holidaydestination in Italy and the “Royal” is one of the most renowed, unique and exclusive hotel in the center of the city. I have already passed on your kind words to our great team. I do hope that you will join us again soon.
My best wishes,
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

We have visited the Royal on a number of occasions and have never been disappointed.The staff are friendly yet very efficient.The hotel has outstanding views of the Bay of Naples and is situated within very easy walking distance of the centre of Sorrento.We hope to return again and would certainly the Royal.

Room Tip: Worth paying extra for a Sea View
See more room tips
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded January 9, 2014

Dear Guests,
Thank you for taking the time to leave your kind words following your recent stay with us at the Grand Hotel Royal. I was glad to read that we met your expectations and that you also liked the attentive service we provide which makes this a special place to stay. Please do come and join us again soon, one of your favourite hotels is waiting for you!
Kind regards,
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sorrento hotels
0.2 mi away
Grand Hotel Ambasciatori
Grand Hotel Ambasciatori
#11 of 100 in Sorrento
1,585 reviews
0.2 mi away
Grand Hotel Excelsior Vittoria
0.4 mi away
Grand Hotel La Favorita
Grand Hotel La Favorita
#6 of 100 in Sorrento
1,750 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Bellevue Syrene
Bellevue Syrene
#4 of 100 in Sorrento
1,144 reviews
0.1 mi away
Grand Hotel De La Ville Sorrento
0.4 mi away
Imperial Hotel Tramontano
Imperial Hotel Tramontano
#37 of 100 in Sorrento
1,185 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Royal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Royal

Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#19 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range: $226 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Hotels.com, Agoda, Travelocity, Priceline, TripOnline SA, Cancelon, Orbitz, Hotwire, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Grand Hotel Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing