We stayed at the Grand Royal w/c 12/10/2012 for 7ngts expecting something wonderful after reading the reviews, unfortunately it did not reach our expectations.
The hotel is within easy reach of the station less than 7 mins walk, however the main reception staff were a little arrogant and brusque in her manner, the female receptionist that booked us in gave no instructions or information about the hotel regarding , pool, breakfast, times etc.
The room was a fairly decent size, on the fifth floor, but unfortunately looked out to the front of the hotel. which turned out to be extremely noisy at night it over looked a piazza where it would appear the local teenage bad boys hung out in the evening, till the early hours, shouting screaming etc.
The bedroom floors all ceramic tiled as you would expect, however the walls are quite thin and every time the ajoining occupants in the next room moved a chair across the floor or opened a draw, or walked across the floor the noise was horrific, particularly when trying to sleep.
I don't know whether we were unlucky and the person in the next room had a OCD problem, but it certainly caused a few sleepless nights coupled with the traffic noise.
On our last night I was awoken by the new occupants next door who was I think was a German gentleman who had decided enough was enough and proceeded to shout from his balcony to ask the noisy teenagers to shut up.
The bathroom was a little jaded in areas around the bath and shower with the silicone sealant going black, however general housekeeping was fine, towels sheets etc.
Breakfast was a buffet affair, with a selection of hot and cold, which was overall quite good, apart from the bad cakes, and no coffee pots, its was a one cup affair, but again the staff we found to be of the same manner as the reception staff, we wondered into the breakfast room waiting to be seated, but alas it was a find yourself a table attitude.
The pool area, was a no go area due to the vast amount of flies, I don't know whether it was because of the many fruit trees, dotted around the well kept gardens, but unless you covered yourself in insect repellent they congregated in hundreds over your body.
Again on the couple of occasions we sat by the pool not once were we approached by the pool bar waiters to ask if we would like a drink, coffee, ect.
Pool towels were a hide and seek game, some days you had to hunt one out, the other days there were none, if I had known I would have taken my own, but the hotel states it provides them for the pool area.
There is a lower sea decking area reached by a very dirty antiquated lift at the bottom of the cliff, which was a happy respite from the pool flies, however the second time we used this we were told by a young arrogant pool boy I presume employed by the Grand Hotel to leave the area as it was closed, this was around lunchtime on one of the few sunny days, due to rain storms, I asked him why there was no signs anywhere to tell guests that the lower decking was closed, he just shrugged, and gestured in that purrhhh manner that the Italians do so well.
The toilets on this area were dirty, with full length glass doors to both toilets, both with faulty locks, there was a bar on this area, however dirty and never staffed, and looked like it had not been used in some time.
Its worth mentioning from a health and safety point that the metal steps for sea access hanging onto the side of the wooden decking were rusted and badly decayed one side completely unattached.
On the basis it was quite a trek to the sea lower deck, which involved the antiquated lift ride, plus a long walk through a damp smelly, and dirty tunnel, up some steps, across another deck area, then down some steps, we were somewhat annoyed to find we had to leave, and go back to the fly infested pool.
We checked out around 6.15am so were unable to have breakfast in the dinning room, we were offered a breakfast takeaway box instead, which I have to say was truly revolting, two slices of white cardboard bread which was soooo stale the sides were curled up and dried out, sandwiched between a plastic processed slice of cheese, and a thick soggy over ripe slice of tomato. a couple of very stale sweet cake type croissants, and a warm fruit juice carton. these went straight into the rubbish bin at the station, totally unedible.
Would we stay there again ? NO
- Official Description (provided by the hotel):
- This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Grand Hotel Royal Sorrento