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“fair location, fair WiFi (extra charge), great food,”

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Hilton Sorrento Palace
Ranked #33 of 100 Hotels in Sorrento
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
105 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“fair location, fair WiFi (extra charge), great food,”
Reviewed February 25, 2014

Pros:
- within reasonable walking distance to the old city
- fair WiFi signal in the room
- free WiFi in the lobby
- great food

Cons:
- located slightly off the old city
- pretty basic room (referring to standard room type)
- WiFi in the room is not cheap (about 10 Euro for 24 hours, or 40 Euro for a week)

Room Tip: rooms with view might be nicer, but probably more expensive
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elodTlv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,164 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (651)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

Outstanding accommodations and staff. Quite location. Peaceful sleep every night. Hotel views are breathtaking! Hotel is located on top of mountain overlooking Sorrentino. Impeccable service! Staff genuinely go out of their way to make you feel welcome and comfortable. Would definitely recommend.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 526jeffreyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2014

Fantastic hotel; family room had four proper sized beds and two bathrooms; the breakfast room was fantastic and of giant proportions with a 50ft wall of glass overlooking the Bay of Naples. The hotel is located just above the main town of Sorrento, but well within walking distance of all the local restaurants. Would definitely recommend this hotel and would stay again if we go back to Sorrento.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pete876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 23, 2014 via mobile

This hotel may not be as luxurious as some other Hilton establishments we stayed at in other parts of Europe or in Asia, we were happy with the facilities and services provided at this hotel.

We had an executive room on the 6th floor and which is amazingly spacious. There is a separate wardrobe area where one can hang clothes and place luggage and the bathroom is very big. Situated high up the hill, the hotel has a fantastic view of the town below and the sea. There is a large balcony where we could enjoy the lovely view from our private space. And because we were quite high up, we even saw big birds flying past our balcony a few times. It was very serene.

Just like others who had commented, the one not-so-satisfactory aspect of the room was the air-con. It didn't work and so we had to open the balcony door at night to let in some fresh air. Luckily even though it was Jan, temperature was relatively mild and, personally, it was fine with the balcony door open. And since we were so high up, we were not interrupted by outside noises even though the windows were open.

We had access to the lounge during our stay. We were told that the lounge was closed but we could get our drinks and evening cocktail etc at their terrace cafe. The decor was very unique and it was huge and spacious. The service of the staff was wonderful, and we were pleasantly surprised. We have travelled to many places in Italy, and one doesn't always find such attentive service. Giuseppe, who waited on us for drinks and at the evening cocktail, was very friendly, and he served me the most delicious hot chocolate.

Breakfast was good too we thought. Their breakfast area might not have as much variety as what one tends to find in some other Hilton hotels (or 5-star hotels), however, we could ask for eggs cooked to our order which we loved. Their poached eggs were delicious.

They also have a large indoor swimming pool which was very handy during the winter season.

It's a shame that it was drizzling heavily during our stay. So, our visit to Sorrento and the surrounding area wasn't as enjoyable as we would have liked. Luckily we enjoyed our stay at the hotel. It was comfortable, and offered us peace and quiet.

Stayed January 2014, traveled as a couple
Helpful?
Thank FreshKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorrento, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2014

Poor for the price class, too many negatives for the price I did have to pay. Specially, the airco which did not work,a lot of noise due to very poor insulation and the service was typical the Italian very low level.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Dirk R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California, USA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 19, 2014 via mobile

Room is hot and there is no air conditioning. According to the hotel they only have hot air but not cold air. Hotel staff suggests to open window but there are too many mosquitos. It is extremely unpleasant and hard to get a good night sleep. Hotel looks nice but lack of basic facilities.

Stayed February 2014, traveled on business
Helpful?
2 Thank tennisjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 19, 2014

Stayed there in the winter.. though very nice, it is really meant to be enjoyed with the warm weather. Having breakfast with the Vesuvius volcano in the background is special.
Breakfast lacks compared to other Hiltons.
Rooms very nice.

Room Tip: Sea view only! The higher up the better.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mauriziosimran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Sorrento Palace

Property: Hilton Sorrento Palace
Address: Via S. Antonio 13, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sorrento
#23 Family Hotel in Sorrento
#28 Luxury Hotel in Sorrento
#39 Romantic Hotel in Sorrento
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Sorrento Palace 4*
Number of rooms: 341
Official Description (provided by the hotel):
An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more   less 
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Also Known As:
Hilton Sorrento Palace Hotel Sorrento
Sorrento Palace
Sorrento Hilton

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