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“Worls class service from the second of arrival to departure”

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Grand Hotel Excelsior Vittoria
Ranked #3 of 100 Hotels in Sorrento
Newcastle
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Worls class service from the second of arrival to departure”
Reviewed February 3, 2014

We had a few nights here in August 2014, and of the 4 hotels in the area this was the best. The place is magnificent, and the staff are wonderful. The views from the rooms of Vesuvius and the sunset are magical. We stayed in the Caruso suite which was breathtaking. An oasis of tranquillity. Walk out of the hotel to a hundred bars and restaurants of all types and budgets.

Room Tip: You must get a view of the sea!
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank CityboyNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, February 28, 2014
Dear Guest,

We are very glad you enjoyed our hotel and appreciated the room assigned, the Enrico Caruso suite is one of our most renewed room that is dedicated to the tenor that stayed with us in the early 1900.

We really hope we will have the chance of welcoming you back to the Excelsior Vittoria and we thank you for taking the time to post your kind review!

Sincerely Yours,
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,264 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (256)
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Kerry
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 26, 2014 via mobile

My husband and I did not stay in this hotel, we stayed in a neighbouring hotel in Sorrento. However we had heard great things about this hotel and wanted to see it for ourselves as we were hoping to stay here on our next trip back to Sorrento as it looks beautiful from the photos and has had fabulous reports. But as we walked through the beautiful gated entrance a security guard came along and asked us (in a rude tone of voice) "were we guests in the hotel"?, I replied we were not but we would like to have a drink at the bar. The security guard quite rudely informed us we were not welcome as it was hotel guests only and marched us out of the entrance. I was very embarrassed and felt belittle after this experience. Amazingly we met a couple the next night who had gone for a drink in the bar and were not staying in the hotel!! They should send the security guard on a well needed course on how to greet future customers. I would understand if there was a private function on and the hotel was closed to the public but to be spoken to rudely and marched out like we were, is not acceptable. Very disappointed.

Stayed July 2013, traveled as a couple
Helpful?
17 Thank jimmychoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed January 22, 2014

In my humble opinion, easily the best hotel in Sorento. The Grand hotel Excelsior Vittoria has the feel of a colonial retreat where white suited gentlemen and ladies with elegant fens would not look out of place. The view from the cocktail terrace is superb and the cocktails themselves are so good that one is never enough !

My wife and I stayed for seven nights and had a fantastic time exploring Pompeii, Mount Vesuvius and the exclusive island of Capri (excellent shopping and Gracie Fields house is well worth a look)

I cannot think of a better place to have based ourselves. Friendly staff, excellent dining options and the hotel grounds are delightful.

Grazie per l'ottimo tempo, speriamo di tornare presto !

  • Stayed May 2013, traveled as a couple
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Helpful?
4 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, February 27, 2014
Dear Guest,
Thank you for your beautiful review!
We are really happy to know that you enjoyed your stay with us and appreciated every aspects of our hotel!
We are already looking forward to welcoming you back at the Excelsior Vittoria soon!

Sincerely yours
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The_Cart_Toronto
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 7, 2014

The location of this hotel is spectacular - a left turn out of the main entrance brings you right into the center of Sorrento.
We stayed with our children (ages 10 & 12). They loved the pool area and the gardens with the mini soccer pitch. During a typical day we would alternate between playing soccer and swimming.
The hotel is immaculately maintained and all staff went out of their way to ensure our stay was fabulous. As frequent travellers, we were upgraded to a ocean front suite with 2 bedrooms, 3 bathrooms and a living room. The view from the terrace was breathtaking.
The breakfast (which was included) was outstanding. The staff go above and beyond.
I would recommend this hotel to anyone with a second thought.

Thanks to all the employees of the EXVITT for a fantastic stay.

  • Stayed July 2013, traveled with family
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Helpful?
3 Thank The_Cart_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, January 16, 2014
Dear Guest,

Thank you very much for your kind and detailed review.
We are very happy that you appreciated our property, its location and, especially, the service provided by our team.

We hope to have the pleasure of welcoming you back to the Excelsior Vittoria very soon!!

Warmest regards
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 4, 2014

The location is amazing! When you step out of this hotel you are in the center of town were all the action is and that just made the trip worth it. The staff is so nice and the rooms even better we had an ocean view and could see Capri in the distance, so romantic. We had drinks on the terrace with picture views that you only see on post cards. The breakfast in the morning was top notch!

  • Stayed May 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Ticomex66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, January 16, 2014
Thank you very much for your nice review!
I'm very glad you enjoyed our hotel and our restaurants, in particularly our breakfast, and we really hope to have the pleasure of welcoming you back soon at the Excelsior Vittoria - Sorrento!

My warmest regards
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 19, 2013

We absolutely loved everything about our stay in the hotel. The locations is amazing. We stayed in the Lucio Dalla Suite that was beautiful in every way and had stunning views from the extra large terrace. The breakfast were perfect with a pianist, wonderful food and views. Drinks on the terrace were nice. The pool was fun with great food at the restaurant there. The spa was wonderful. The concierge (all of them) were so great and so kind to our daughter. All the staff was eager to help. Look no further- this is the place to stay

  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank RSDriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, January 16, 2014
Dear Guest,

Thank you very much for your kind review.
We are very happy that you appreciated our property, its location and, especially, the service provided by our team.
This last comment is actually the best compliment we can receive and I really thank you!

We hope to have the pleasure of welcoming you back to the Grand Hotel Excelsior Vittoria - Sorrento soon!!

Warmest regards

Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 15, 2013

I treat myself to two nights of luxury during a recent trip to the area. The location is simply stunning, being built on a cliff overlooking the bay of Naples. The grounds are very large, beautiful and in the heart of Sorrento (the private lift to the harbour says everything about the place). The suite was to the highest standard possible with a large terrace and view over the bay. The facilities in the hotel meant I never wanted to leave, the restaurant was excellent and the bar area far to easy to become comfortable in. The staff were very helpful, courteous and friendly, and gave the facilities that extra something that made the hotel a genuine 5 star experience rather than just an expensive building.

  • Stayed December 2013, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, January 16, 2014
Dear Guest,

Thank you very much for your kind and beautiful review.
We are very happy that you enjoyed your luxury break in Sorrento and were satisfied with your stay with us.

We really hope to have the pleasure of welcoming you back at the Grand Hotel Excelsior Vittoria Soon!!

Warmest regards


Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Excelsior Vittoria

Property: Grand Hotel Excelsior Vittoria
Address: Piazza Tasso, 34, 80067, Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Sorrento
#3 Luxury Hotel in Sorrento
#5 Business Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 84
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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