We booked a half day tour to Pompei through expedia. The tour bus was to leave the Garibaldi Piazza at 8 am and head to Pompei. There, we were to meet an english speaking Pompei guide with headsets and alike and tour the area for two hours. After the tour we would have a light lunch and head back to Naples.( around 12 pm).
THIS IS WAS ACTUALLY HAPPENED
The bus left Piazza garibaldi at 8am, drove around Naples for and hour picking other passangers up at different locations. We got to Pompei at around 10, the tour didnt start until 11:30, the tour guide spoke a very poor english and there were no headsets so not only we couldn't understand her, we also couldn't hear her. After the tour , the main tour guide informed us that there was no lunch included in our package even though she had the voucher which clearly stated otherwise. She made us wait for a half hour ( starving at this point) while she took care of people who were to continue on another tour. We finally got to Naples around 2 pm , and she had promised to drop us off at the Port , we realized the driver kept driving around Naples and picking more people up. They were actually starting another tour while we were in the bus.
Organization is a number one quality a tour company has to have , and this one has NONE!
Dont take me wrong, Pompei is beautiful is def worth visiting, just do it with a more reliable tour company.