We booked a side sea-view room for 4 nights near the end of September. This is a lovely hotel with beautiful public rooms and a great rooftop pool with stunning views. However, having booked a sea-view room at extra cost we expected this was what we would get. Our room was on the second floor from where it was impossible to see the sea! When we brought this up at reception we were first told that we had the room that we had booked-not true.We were then told another room might be available on the night before we were due to leave-not much use.The holiday rep was very sympathetic and said she would investigate the matter and this is still on-going. The hotel told the reps supervisor that because we did not have a sea-view we had been upgraded to a superior/deluxe room. At no time was this explained to us and having stayed in many 4/5 star hotels the room we had did not measure up to this rating or match the description on the hotel website.We enjoyed our holiday but as it was for a special occasion it was tinged with disappointment because of the room situation and the lack of a clear explanation from the hotel.You should get what you have paid for and not be fobbed of with different excuses.
- Official Description (provided by the hotel):
- The Grand Hotel La Favorita is a new recently inaugurated hotel surrounded by lush Mediterranean gardens. A hidden gem situated in the heart of historical centre yet only a few steps away from the most stunning terraces of Sorrento wich offer a spectacular view of the bay of Naples and Sorrentine Peninsular.The Hotel'scomforts structure and professional staff, will ensure our guests a most enjoyable and rememberable stay. ... more less
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