The pros - hotel is right off the main square. It looks pretty. The rooms have air con. It's clean. The beds were the rock hard side of firm which is how I like them. Safe in room.
The cons. Sadly as part of a larger wedding group who had taken most of the hotel we ended up in the room behind reception which other reviewers have already pointed out is less than ideal. Too small, too noisy, and made you feel like you were in a psychiatric ward cell. Light fitting hanging from ceiling, toilet seat loose, shower door broken. As it was hanging off I was surprised the room service did not report it, we had to. Elio "fixed" it but it lasted less than 1 shower before falling off again.
Breakfast room only seats 10 to 12 at a squeeze so you need to get in early for the sparse offerings although quality was fine. Late risers found slim pickings.
Staff were friendly, although not particularly helpful. I guess it depends on who you are? Having the staff turn up at 6 and start setting up for breakfast when your room is less than 6 feet away and the sound-proofing is nil gets a bit thin when you have been up until 1.30am listening to another guests skype conversation in the "lobby/reception" and all the other guests clunking their way back from various celebrations. Our other guests said they had lovely rooms so it does seem to depend where you are put, but this is not reflected in the price charged for room 1.02.
All of Sorrento is disabled unfriendly due to steps so the hotel is not unique in being a tight squeeze up a staircase where from the 1st floor there is a lift to floors 2 and 3. No roof terrace for guests which is a real shame.
When we tried to engage the staff we got blank looks whilst they finished their conversations. If you were a cynic you might think it was because we were not asking to buy their grannies jewellery or go on one of their organised trips/eat at a friends restaurant. They loved to hang out in the lobby and talk all day and night. Which was not a great deal of fun if you wanted to catch a siesta. And remember, any noise from your room was just as audible to anyone in reception area.....
If you think Premier Inn with lots of designer fixtures and fittings then quadruple the price and take away the cooked breakfast, add a load of disturbance due to no sound insulation and no window to look out of - you have it. There are much better in the area, and there are much worse.
- Official Description (provided by the hotel):
- Guesthouse Palazzo Abagnale - located in an historical building in the centre of the town. The staff will receive you at the first floor where the reception and the breakfast room are located. From the second to the third floor you’ll find the rooms, just redecorated in a contemporary style. From the classic revisited style to the Pop Art, each ambiance is characterized for elegance and love in details. All the rooms are spacious and comfortable. ... more less
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- Also Known As:
- Palazzo Abagnale Hotel Sorrento