Raffa asked for €100 for the replacement of our keyset which is over $100! He said that it was his cost! We later found out that it is only a few euros for the key replacement! He said that it was part of the rules. But then when I brought our copy of the rules, he changed his argument and said that it was his policy! I think it was a rip off!
Also, I am surprised that he didn’t have a copy of the entire keyset! We had to climb the gate, ring the neighbor’s bell at 1 am for the building door and finally use the spare key that he sent over to open the apartment door. I do appreciate that he sent someone with the apartment key. Still, the other 2 keys were missing. Finally, he settled for $100!