We had arrived a day early for our pre paid visit to this hotel. The desk clerk was extremely rude (female - did not catch her name). The room was hot and humid. They refuse to put the air below 25 degrees C, even though you are able to change it on the controls, they control it form the desk in the lobby. I requested it to be lowered, and they said they would lower it. Three hours later we were still roasting in the room. I called them back and said that I requested they turn the air down. He gave me the speech (famous in Italian hotels) that there was a mistake and that it would cool off soon. Of course it did not. I called again and only said, "yes Hello, I just called" and was hung up on by the rude man (this time). I called back and they picked up and hung up. Then I called one more time and they picked up and said, I have no more rooms if you just wait until tomorrow (another famous speech in Europe). To which I replied, "If it is not resolved tonight I will be checking out". He put me on hold, and then came back and said he would put me in another room, which was an upgrade. We moved (it was midnight by now) and it was even hotter than the first room, albeit larger and nicer, but a sauna - hot and humid. It was actually cooler outside than in the room. I called them again to which he responded that we just have to wait for it to cool down. I waited 30 minutes for it to cool down. My house cools off faster. Naturally they are liars. The people in this hotel like to mess with you, are extremely rude and do not like Americans. Food is fair, service rude, and never enough set tables for the guests, who have to wait in a line ouitside the dining room, even though the room has enough tables, ,they do not set them up for service. One more thing - the wifi is 5 euros per hour. If you are looking free wifi and great air conditioning as well as great customer service, this is not the hotel for you. Albergio Fiorenza (I think this is how you spell it) is where we went to following this expesive sham, and had a great vacation. Excellent customer service, great air conditioning that YOU control, and free wifi.
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- Also Known As:
- Salerno Grand Hotel