The grand hotel is anything but grand and definitely not 4 stars. It's depressing and soulless. Our group was stunned to find that this hotel was only a few years old. All the staff were extremely rude and unhelpful for the duration of our stay. The room was spacious but not very clean. There were cigarette butts on our balcony and the bathroom was dirty. If you tried to use the towel warmer it froze over and dripped with water (the same thing also happened in the neighbouring room that others in our group were staying in). Their room was also dirty with cigarette butts in the window sill and the window was broken and wouldn't stay open. We made the mistake of eating in the restaurant one night. Two of our group chose to have the three course meal for 25 euros including a glass of wine and mineral water. They only got two courses and nothing else. On taking this up with hotel staff I was told that it was still good value to have two courses for this price! I tried to explain that this was not the point and this was not what was advertised by the hotel. They took a few dollars off but it was a completely unacceptable outcome, however it was too exhausting to continue such a frustrating and infuriating discussion. They also informed me that the only vegetarian meal on the menu was unavailable but I was welcome to have the lettuce, cabbage and tomato on a side table (for which I was hugely overcharged). My mum was also overcharged for her meal. Parking is expensive and not secure. The only upside is that it is close to town and to the train station so when the time came to leave it was a quick getaway. If you do find yourself stranded in this horrible hole console yourself with the rather generous shots dished out at the bar.
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- Also Known As:
- Salerno Grand Hotel