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“Absolutely not a four star hotel”

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Grand Hotel Salerno
Ranked #8 of 13 Hotels in Salerno
Vancouver Island, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Absolutely not a four star hotel”
Reviewed October 14, 2012

My husband and I stayed at this hotel in September for one night. We booked this hotel as we were coming by ferry from Capri and it posted on the website it was close to the port (400 metres) and train station. Unless our ferry from Capri landed in a different port we had a 2 to 3 km walk with luggage to the hotel. We were not the only ones. When we arrived in reception we were greeted by unfriendly staff and given a room in the back of the hotel overlooking the garbage and kitchen door. The room was shabby and we had to ask for soap. We haThere was were and that continued throughout our stay. Manners and politeness are lacking in the staff. I will not recommend this hotel to anyone and will never return.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marilyn195511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,777 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Palm Beach, Australia
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 21, 2012

We were really happy with our large sea view room with balcony. It was extremely relaxing sitting watching the activity on the ocean. We were only in Salerno for one night and because we had been travelling all day, decided to eat at the hotel. We checked out the menu for the restaurant and decided that the room service menu looked better, so we ordered in and it was very nice.

Room Tip: We chose to book a sea view room and were not disappointed
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pam and Dennis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tromso, Norway
Level Contributor
272 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 4, 2012

Grand Hotel in Salerno is a greate hotel, situated on the beach with rooms overlooking the Mediterranian ocean. Hospitable english speaking staff. The rooms are wide and comfortable and there is nothing to say about the price of the rooms incl. breakfast. No free Internett but that is which was not utterly positive.

Room Tip: Get a room fronted the ocean
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerBaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 3, 2012

My husband and I stayed at this hotel in August for four nights. We booked this hotel as we were planning on travelling around the Almafi coast and it was close to the port. When we arrived in reception we couldn't believe how unfriendly the staff were and that continued throughout our stay. Manners and politeness are lacking in the staff. I will not recommend this hotel to anyone and will never return.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TippGirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Salerno hotels

Zurich
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 14, 2012

I stayed for 5 nights in this hotel. Already in the first night in room 329 I was attacked by stinging insects that lived inside my bed. I took precautions against mosquitos. It was only after the second night that I realized that it was not mosquitos, because then I found two species of insects below my pillow. They must have been inside the bed. One very small (< 1mm), red moving dots, and a bigger one (about 6mm). I smashed the smaller ones. They were full of blood. I caught the bigger one and showed it to the reception. Up to then I had more than 50 insect stings. They moved me to another room (301), that I believe was clean of insects.

I let my clothes wash by the hotel because I thought they could be contaminated.

The hotel reacted very poorly to this incident: When I payed the bill, I got only a 4% discount (wasn't even enough to cover my expenses on pharmaceutics) . They didn't seem to know anything about this insect incident then. They even charged me for the laundry. I wrote an email to them after I had returned home. They never replied.

I will never stay again in this hotel.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Leonhard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 13, 2012

Apart from looking like someone recovered the wreckage of the titanic and left it in the middle of nowhere, the "Grand" Hotel Salerno certainly has the feel of a ship that has been left vacant for years.

What confused me most about the Grand Hotel Salerno was the reason for the sheer size of the place because it's proximity to anything worth seeing is questionable. It is a good twenty minute walk from Salerno's bustling old-town, and in the other direction a long, boring walk will take you to the downtown area. Which is perfect if you like to be accosted by intimidating Italian men and the odd beggar. There are a few lumps of sand and rock which resemble beaches along the way, that's if you're willing to pay a fee and even then you might not be lucky enough to see the ground surface through the foliage of deck chairs and towels.

I had read the mixed reviews of the Hotel and wasn't expecting a warm welcome, which is good because I can't remember being welcomed. In fact, we were asked for our passports, given the key and left to our own devices. It was somewhere between the long silence of the 'check-in police' that we remembered that we'd booked breakfast for our stay. I wonder if they had any intention of letting us know where to find it before we asked?

We decided to leave the staff alone after bugging them so much during check-in...being that all our ten words were met with hostility. Maybe I am being harsh, and someone has managed to earn a smile from someone on reception, then my hat is off to that person!

The room was great, very spacious and well lit. Oh, but please remember to find/build a contraption to dangle your key card from the electricity switch so that the lights stay on when you're in the shower. We also had to laugh about the extras the hotel offered, such as the pool downstairs, which was offered to guests who travel with a swimming cap free of charge. The free internet and wi-fi that cost five euros an hour was also a bit of a joke when we'd paid absolutely nothing for internet use in the five previous hotels on our stay.

All in all, our room was clean, comfortable and spacious and I would definitely recommend it to any of my friends who like to remain mute on their holidays, as the staff were particularly good at not replying with manners. But, the reason this Hotel was built, and what it has to offer is beyond me.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kieran F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2012

We spent 3 nights at this hotel in the month of July 2012. I felt quite ripped off by the fact that this hotel was rated as 4 stars! I wouldn't mind if I was told that this is 2-3 star hotel!

Hotel was built less than 5 years ago and we assumed that it should be quite decent!
We felt that construction is not finished! Maybe being an Architect added to my disappointment! I could see that the paint was not finished, sidings were falling off, the entrance door were not closing properly, etc. Building problems goes on and on.

The location of hotel is in a new area in town which remind me of cheap areas in china!

The staff were not the friendly. They were charging 5 euro per hour for internet! You should consider that internet were free in all other hotels we stayed in italy! even in many coffee shops.

I wouldn't recommend this hotel to anyone as it is over priced and their services were not decent. In fact this is one of worth hotels I ever stayed in the past 3 years!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Frafiei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Salerno

Property: Grand Hotel Salerno
Address: Lungomare Clemente Tafuri 1, 84127 Salerno, Italy
Location: Italy > Campania > Amalfi Coast > Salerno
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Salerno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel Salerno 4*
Number of rooms: 286
Reservation Options:
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Also Known As:
Salerno Grand Hotel

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