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“Nice Hotel”

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Hotel Novotel Salerno Est Arechi
Ranked #1 of 13 Hotels in Salerno
Certificate of Excellence
Reviewed September 1, 2013

Stood at this hotel in Aug. 2013 with my family for 3 days. I liked the hotel as most of the Novotel hotels are children friendly. The location is good to visit places like Positano and Capri. The only pit is that even though hotel is located close to the beach there is no beach you can enjoy because all beaches with in few km distance are closed to public and are private.

  • Stayed: August 2013, traveled with family
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Thank Sunshine_PL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione S, Room Division Manager at Hotel Novotel Salerno Est Arechi, responded to this reviewResponded September 9, 2013

Dear Sunshine_PL,

It is with immense pleasure that I read your review and I thank you for taking the time to write it. I will share your kind words with all the staff.
We, all, look forward to welcoming you back soon!
Best regards,

Susanna Marci
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 - 137 of 1,467 reviews

Reviewed August 26, 2013

This was our 3rd now annual visit to this Novotel in Salerno which we stay as a stop off on the way to Naples airport after holidaying in Calabria. Again we had a lovely stay. Rooms still spotless, especially the Bathroom and everything was in working order. The fridge in the room is a bonus. Pool area clean and plenty of towels. We did not have dinner this time as have been disappointed in the past but Salerno is just a short drive away and has an abundance of fabulous restaurants at reasonable prices and you can park on the front for 2 euro an hour which sounds a lot but far easier than looking for parking! I recommend going down early for breakfast as the first morning when we went about 9am it was chaos. The 2nd morning we were down for 7:30 am and it was far better. The hotel just needs to organise themselves as far as the food service goes. There is a large water park about 10 mins drive if you turn left out of the hotel and follow the road. We went to visit this but unfortunately it was closed due to a forecast storm. Fortunately the storm never came and we had a lovely day by the pool at the hotel. I agree with the other reviewer about the strange music it does get a little annoying. When we booked we asked for a sea view room and that is what we got. Simply stunning. I can heartily recommend this hotel for a stay and will be returning next year with my family.

Room Tip: Ask for a sea view room when booking.
  • Stayed: August 2013, traveled with family
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1  Thank audspaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione S, Room Division Manager at Hotel Novotel Salerno Est Arechi, responded to this reviewResponded August 27, 2013

Dear audspaul,

Thank you for taking the time to inform us about your experience following your stay at our hotel, and for choosing Novotel Salerno for the third time for your holidays.
We hope you could keep a nice memory of your stay in Salerno and we hope to have the opportunity to welcome you again in Novotel Salerno next year!
Yours sincerely,

Susanna Marci
Room Division Manager

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Reviewed August 23, 2013

We stayed there for 2 nights -100 euros per night plus a 3euro city tax per person per night which is quite expensive.Parking was free,breakfast was novotel typical and so were the rooms,which i think need renovation.You can see the dirt on the carpets and despite the fact that rooms are clean they lack freshness.
LOcation is convinient as a base to visit Amalfi.
Next time i would look for something better at this price.

  • Stayed: August 2013, traveled with family
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Thank ttriantGreece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione S, Room Division Manager at Hotel Novotel Salerno Est Arechi, responded to this reviewResponded August 30, 2013

Dear ttriantGrece,

Thank you for choosing Novotel Salerno for your stay in Salerno and for taking time to share your experience on Tripadvisor.

I am really sorry to read that you were not fully satisfied about our establishment, the quality of our services, and our rooms.
As to the city tax, we are aware that it is an extra charge which can affect your stay, but it doesn’t depend on the hotel but on our municipality: you will find it in every hotel in Salerno and other cities of Italy. We always try, nevertheless, to inform our guests about it both on our website and at check in time.
Thank you again for your visit and we hope to gain your confidence again in the future.

Kind regards,

Susanna Marci
Room Division Manager

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Reviewed August 12, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank anmcc
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Direzione S, Room Division Manager at Hotel Novotel Salerno Est Arechi, responded to this reviewResponded August 14, 2013

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Reviewed August 7, 2013

I really like this hotel. I have stayed here a couple of times. It's easy to get to. The prices are great. The hotel is very clean and staff are very professional. The included breakfast is excellent. When the coffee is brought to your table, ask for something a little different-- double expresso? They'll bring it and it's terrific.

The dinner menu, on the other hand is fairly sparse and overpriced. If you can eat dinner elsewhere, go for it--- but be prepared for parking hassles if head 'downtown' to where most restos are located.

My one complaint-- and it applies to all Novotel hotels is that creepy/awful music they play in the lobby and dining rooms. I'm sure they think it's funky and adds to the ambience. Not so. Creepy.

Make sure you ask for your WiFi code at the front desk when you check in.

So, overall, this hotel was excellent and worth considering. It's where I stay when I'm in Salerno.

Room Tip: Take any room, anywhere in the hotel. There are no great views!
  • Stayed: July 2013, traveled with friends
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1  Thank LikethetripFantastic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione S, Room Division Manager at Hotel Novotel Salerno Est Arechi, responded to this reviewResponded August 11, 2013

Dear LikethetripFantastic,
greetings from Salerno. I would like to thank you for reviewing our Hotel and I am happy to hear that you enjoyed your stay with us.
I understand your sentiment in regards our restaurant, and I want assure you that we are currently woorking on this. If you have any other questions or concers regarding your stay please feel free to contact me any time.
Looking forward to welcoming you back, I send you all my best regards,

Susanna Marci
Room Division Manager

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Reviewed July 27, 2013

The service was good at the restaurant during breakfast, lunch and dinner. The room was full of ants but I can come to terms with that because the period that we were staying in Italy the room was hot but the staff tried to get rid of the ants. I would recommend having a suite because it has a spacious balcony looking on to the sea

Stayed: July 2013, traveled with family
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione S, Room Division Manager at Hotel Novotel Salerno Est Arechi, responded to this reviewResponded July 30, 2013

Dear Robert B.,
First of all thank you for taking the time to give us your impressions and comments about your last stay at Novotel Salerno.We thank you for providing us the information that can better help us to understand your point of view about the stay. We would like to ensure you, that we keep your comment very clear for your next stay with us. Your opinion is very important for us to improve ourselves and we will keep your remarks in our mind. Overall we hope you could keep a nice memory of your stay in Salerno and we hope to have the opportunity to welcome you again in one of Novotel hotels. Best regards.

Susanna Marci
Room Division Manager

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Reviewed July 24, 2013

I wasn't blown away by our stay at Novotel in Salerno. We had just come from Sorrento and had a wonderful stay at a hotel there in a similar price range and in comparison, the Novotel didn't hold up.

The location is not good. It is situated 6km out of the city centre and the hotel does not offer a shuttle service into the city centre, unlike the hotel we stayed at Sorrento also outside of town. In addition the hotel staff informed us the public transport system is unreliable and we should not use it. The only option you have to access town is a private car or taxi. The hotel staff say a taxi will cost E10 or E15 but we landed up paying E20 to get to Salerno train station for a taxi that the hotel reception had called for us. This is not ideal as there is not much around the hotel at all aside and it is necessary to go into town unless you intend to spend your days in Salerno in the hotel itself.

We also were not impressed by the staff. Aside from the reception lady who assisted us with our check in, the rest of the hotel staff were aloof and at times dismissive. We have found staff at our hotels in Sorrento and Rome to be excellent so in comparison the staff at Salerno Novotel were the exception.

On the positive side the hotel itself is very nice. The rooms are very modern, clean and well maintained. The hotel pool is very nice and the breakfast is delicious. The hotel also offers free wifi which is fast but it seems to log you off after a period of time so you need to constantly keep logging on to gain internet access.

Overall our stay was average and I would look to stay elsewhere should I visit Salerno again.

  • Stayed: July 2013, traveled as a couple
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1  Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione S, Room Division Manager at Hotel Novotel Salerno Est Arechi, responded to this reviewResponded July 25, 2013

Dear Danielle S,
We thank you for having shared your opinion also on Tripadvisor further to your recent stay at the Novotel Salerno.
Your review is very important for us as it allows us to ameliorate the services you were not satisfied with.
We thank once more and hope to welcome you in the future.
Sincerely Yours,
Susanna Marci
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Salerno Est Arechi

Address: Via Generale Clark 49, 84131 Salerno, Italy
Location: Italy > Campania > Amalfi Coast > Salerno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Salerno
Price Range: $89 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Salerno Est Arechi 4*
Number of rooms: 116
Official Description (provided by the hotel):
Novotel Salerno Est Arechi is a modern, 4-star hotel with 116 rooms. Ideally situated on the coast, 766 yds from the sea, the hotel is easily reachable via the Mariconda exit of the Salerno SS18 ring road, 4.3 miles from the Salerno Est Fratte junction. 3.7 miles from the city center. Perfect for business trips: five meeting rooms (200 seats), business area, web corner, Wi-Fi. Family rooms for two adults and two children. Novotelcafé, 24-hr catering. Bar, outdoor pool, garden, fitness area, sauna, parking ... more   less 
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Also Known As:
Novotel Salerno Est Arechi Hotel Salerno

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