Arrived approx. 9.30pm and shown to room 110, the room without a view, as there's a huge tree in the way! Dirty couch, basic worn-out bed and bed-head, looking to be homemade, sticks of mismatched old furniture, and crazed and occasionally cracked floor tiles We asked for a room change immediately, and given 209. Just the same, although 2 scruffy chairs instead of the couch, but the view was there! The windows offer no security as they are of ancient warped wood, and the locks are a joke.
Mouldy tiles in the basic bathroom, especially where the panel tiles sit on the floor. This was due to the fact that the outlet was leaking, and seeping out from under the bath onto the floor making it very slippery. The mould was also very evident on the wall tiles behind the shower. Mentioned to management, but ignored.
Air conditioning controls are in the rooms, but not working for whatever reason. Mentioned to management, but ignored!
Public area furniture in this hotel is just plain filthy. and sticky with ingrained dirt and grease.
The breakfast is of concern, as all the meats and cheeses, plus all the cakes and bread are on open display, and are a battleground for any passing flies. Our holiday rep had advised them to cover the food before, but nothing had been done. You can only speculate on the kitchens. Coffee, and what passes for orange juice came out of a machine, and was of poor quality. Dinner was slightly better, with attentive staff, and a friendly manager and assistant manager.
Although the view is the outstanding feature of this hotel, a look down from the terraces reveals neglect beneath, and the abandoned old garden terraces are used for dumping old tables, chairs, various bric-a-brac of old timber, and redundant machinery.
All in all, years ago, this was probably a very good hotel, with a wonderful view over Amalfi and the area. Total neglect has allowed it to decline to its current state. If you have a complaint, you get a shrug of the shoulders mostly, and the owner is disinterested. He appeared in front of me for the first (and last) time 10 minutes before we left, and I told him what I thought of his hotel, but the inevitable shrug told me everything.
We made the best of our week in Amalfi, with trips to Capri, Positano, Pompeii and Herculaneum, but coming back to this hotel was always a downer.
I am surprised that this place exists in its present state, and when you do complain the staff are programmed to respond with, 'but look at the view'! The view is wonderful, but as for the hotel...
- Official Description (provided by the hotel):
- Tranquil Hotel set in cliffside enclave surrounded by trees, directly above hotel's private beach on the rugged coast far below. ... more less
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- Also Known As:
- Excelsior Grand Amalfi
- Hotel Excelsior Amalfi
- Hotel Excelsior Grand