This review would be 'Very Good' if I were basing it just on the quality of the room; it was clean, well air-conditioned and charming. Location was ideal too. My problem with my experience was that we were expecting to get a room with a sea view. We actually upgraded our room to a "Superior double room" to ensure this, and we also received confirmation from the hotel that we would have a "frontal and lateral sea view". Instead, our balcony was looking out at another building, just across the alley, and it was about 10 feet away. If we turned our heads to the right, we could see our 'sea view', a sliver of blue, shining through the gaps between other buildings. I think the hotel staff had anticipated our dissatisfaction, they gave us a tour of the room when we first checked in, but left quickly after they had pointed to the balcony. They were back at the front desk before we saw how crappy our view was. When we complained, we got no discount, weren't able to switch our room, and we left after staying 1 night.
Go to Capri instead anyways, it's much more beautiful!
- Official Description (provided by the hotel):
- Few meters from the wonderful "Duomo Square", it's possible to find Residenza Panza. One of the most attractive hotels, situated in a building of the eighteenth century. Residenza Panza is composed of six rooms and four of them face direct the ocean. ... more less
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