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Villa Maria Luigia
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Reviewed June 17, 2012

Our time at this hotel was wonderful with a not so good ending. A few days before arrival we emailed the hotel asking about the most economical way to get from the Salerno train station to the hotel, my boyfriend and I are both juniors in college traveling around Europe for the first time. We let them know we would be in late, they told us their would be a bus waiting from the train station to go into Amalfi and once there, to take the Positano bus up the hill. They also offered their transportation of 90 euro one way (20-25 euro more than a taxi,) when neighboring hotels offer this as an amenity.
Once we arrived, there was no bus. We missed the last bus by thirty minutes, we werent told about the time in which it stops running. We called the hotel after 30 minutes of asking where the bus was, the receptionist said "taxi." That was our only option, so instead of the 3.00 bus ride, we had to spend 80 euro to get to our hotel, which we didnt get to until 2 hours later. We checked in around 11:30.
The hotel is gorgeous and the staff are very friendly and waiting to accommodate your every need. The maid service is wonderful in the breakfast is simple, but good. The beach stairs is a 30 second walk and 450 stairs down, is a beautiful ocean. We enjoyed our stay at this hotel very much and it was really beautiful.
However, the night before we were leaving, we asked to talk to someone about the wrong information being given to us, we requested a 50 euro credit off our first night stay, a 112 euro cost for such an expensive, unplanned expense, and such a late check in (we were the only guests in the hotel.) They had a difficult time understanding what we were saying, and I still dont think they understood totally. The contacted "management" and they said it was "impossible," "your problem not ours."
We asked for the number, and they didnt give it to us. They didnt understand why we didnt make it a big deal our first night, at 11:30 in the evening, we told them we didnt want to make it a big deal, and it was late. We never got the number, or any other offer of accommodation.
This is a wonderful hotel, if you dont have any issues, however I have never stayed in a hotel that is more concerned about their money than guest satisfaction. I think this incident reflects on their "management," as being unhelpful, or not really caring about guest concerns. We weren't able to take a boat ride to Capri like we had planned because of this expense. The front desk staff was very nice and did try to help us out.

Room Tip: paying for a "sea view" room, doesnt include a balcony, its a side room with a window.
  • Stayed: June 2012, traveled as a couple
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1  Thank Josh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amalfivillamaria, Amministratore unico at Villa Maria Luigia, responded to this reviewResponded June 21, 2012

We are sorry for the incident,because we see revealed the sincere appreciation for the stay.
We want to mentioning some aspects of the episodes to make the situation more clear.
Customers were scheduled to arrive in Salerno at 21:00; it's not our fault they missed the last bus to Amalfi at 21:30, having arrived late.
There aren't hotels that offer free shuttle service from Salerno: they are 25km, and the run take abot 1 hour (one way). The cost is always approximately 80-100 euro, as well as for taxi service.
With regard to the discount demanded by gentlemen guests, we want to say that:
- even though the situation was outlined from day one, this was done only late in the evening of the day before the departure
- the tone used for the request was not friendly at all
The discount it was no asked, but they claim the discont.
In addition, there was feared the risk of being left a bad review (as if it were the weapon of mass destruction!).
You can't pretend what should be asked as a courtesy.
In addition, you can't have contact with the manager in the late evening; not having exposed their problem, in this case, played against them. If the request was made on the first day, for sure they could converse with anyone they wanted.
Our loyal customers who continuously return, do not lose the opportunity to express their appreciation for what we do, which often goes far beyond our tasks.
Basically, reading their appreciation, much less we understand the reason because on lose in banalities; would have been sufficient, on their arrival, they immediately revealed the problem.
We would accepted their request as many others, as it has happened on other occasions.
In any case, if the gentlemen guests would return to visit us, we will happy to organize for them a beautiful tour traveling in our beautiful Coast.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2012

Booked this through Venere, and specified the room we wanted in this villa complex situated 15-20 min (walking) from Amalfi... Like all the coastal properties its perched precariously above the cliffs with incredible views Room 102 is a corner room, with views from a 2 sided balcony to die for. We enjoyed the walk (uphill on return from Amalfi) so if you dont , look elsewhere, or endeavour to work out the local bus system , which never seems to run to schedule ( like most things in Italy)
HINT = if arriving in Salerno on a Sunday ,and looking for a bus transfer to the Amalfi coast, try and pre book bus tickets , as everything closes down from 12. We ended up sharing a cab with another couple but still paying $70 per couple to get here. The bus drivers couldnt give a damn , no ticket no ride. !!
Back to the villa, there are about 15 rooms, not all with balconies like ours. Spacious bathrooms, big bedrooms, good Wi-Fi connection. Crisp linen on good beds, and overall quite modern . A good 4 star property .Air con works well; Parking on site will cost , but its available. Driving is not for the feint hearted, so be warned.
Delightful staff, for ever helpful, breakfast was included, and by Italian standards , was excellent. ( great coffee, Latte style)
We did 3 nights, lots of good restaurants down in Amalfi, the trip to Ravello was worth it , (with a 90 minute walk back down to Amalfi. Capri, on another day, dissapointing and over rated. A morning trip to Positano was fun, .
Can reccomend Villa Maria highly. We loved it.

Room Tip: room 102 was wonderful If you want to see Capri, take the regular transfer, not the tour, so you can come back when you want to. Try not to arrive in Salerno on a Sunday
  • Stayed: June 2012, traveled as a couple
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Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2012

My husband & I stayed here in May to celebrate our 20th anniversary. It couldn't have been a better choice. Our room, the entire place, was spotless! Gorgeous tile throughout, very large bathroom, spacious, comfortable room. The staff was so sweet and helpful -- never "in our face", but always there to help answer a question. And QUIET! We felt as if we were in our own private villa -- never heard another guest while in our room. However, as wonderful as it all is, the views from the balcony steal the show. We could step out either our front doors (almost our entire front and side walls were floor to ceiling glass doors!), or our side, and behold the Med -- absolutely gorgeous, romantic, peaceful. Ahh, wishing we could go back tomorrow, and hopefully will at some point. If in Amalfi, you can NOT go wrong with Villa Maria Luigia.

  • Stayed: May 2012, traveled as a couple
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Thank WorldWanderers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2012

I will first start with the positives of this beautiful inn..
The view from the rooms are unique, the staff are very helpful, affordable price for Amalfi, very good breakfast, and extremely clean..
However, it has a few flaws..
The closest restaurant is almost 2 km away (there's no restaurant on site, it would be nice to have at least a small menu there).. Parking on the street is almost impossible, and they charge you 18 euro a day to park your car..
One thing that did disappoint us was that they "offer a private beach" on their website. Unfortunately, even though the weather was great, we were told that the beach was close..

  • Stayed: May 2012, traveled as a couple
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Thank Ismael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amalfivillamaria, Amministratore unico at Villa Maria Luigia, responded to this reviewResponded May 17, 2012

We wish to thank the gentlemen for the kind words addressed to our structure.
In a friendly manner and for a more clarity to our customers, we like to make some observations.

We are located about 1.1 km from Piazza Duomo, the heart of the town; Amalfi is very small, so in a few hundred meters are located about all restaurants.
At about 200m from the villa there is a pizzeria and a snack bar. At 500m there is a 5 stars restaurant and a 600m a 4 stars restaurant; close to it there is also a family-run trattoria.

With regard to the beach, unfortunately, is open from June 1 to September 30 of each year; alternatively there are several public beaches in the town.
Anyway, take our cue from the report, trying to explain, where possible, all that informations on our website.

For parking, we understand the confusion of those not living our reality; what is normal and easy for other cities, it is not for us that live in Amalfi. Unfortunately, avaliables places on the road, are not even enough for us residents; so we suggest our customers to use the garage . In Amalfi, the 18 euro per day required, are the cost of at max 3 or 4 hours of parking.

We take this opportunity to thank again our guests, inviting them to come back during the summer, to enjoy one of the most beautiful and quiet beaches of our territory.
Thank you again.
Best regards.

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Reviewed May 15, 2012

This hotel was well worth our money ! ! ! The staff was friendly and very helpful. The rooms were very clean (simple but ideal) and the location was perfectly romantic. We had a beautiful view from our room, overlooking the water and at night the moonlight was breath taking. Some guests have complained about the travel uphill to get to the hotel (15 minutes roughly), but at night it makes for a gorgeous walk ! ! ! And if you don't have the energy to walk up the hill, you can catch a bus ride outside the hotel that will take you into the main sqaure. Buses come regularly and the hotel has the times posted by the fron desk. You can walk down to the tiny/gorgeous beach in minutes (take the well hidden staircase down to sea level, don't pay for the fairy that you catch from the main square.) Get to the beach early - it gets packed early. You can have breakfast on the terrace and enjoy the view. Absoluetly romantic and beautiful !

Room Tip: Pay the little extra for the room with a balcony, worth it !
  • Stayed: August 2011, traveled as a couple
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Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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