Stayed here one night only, was supposed to stay for 2 nights but checked out after the first night.
Room was very small, barely space to walk around the bed;
television had no reception;
telephone was broken, had to call the front desk from my mobile phone to ask them to come and substitute a broken light bulb. when i told them the phone was broken they insisted i had to 'press 9' i did. the phone was dead. broken, like the light bulbs.
they eventually did bring a new light bulb to my room, 45 minutes later (at 12:30 am!).
the fixtures in the bathroom were dirty and old. broken tiles on the floor, the sink was stained. the shower was a vertical cubicle in which you could not move without touching the walls (horrifying thought given the general lack of hygiene).
there was no safe in the room and the doors are thin, with old fashioned locks, did not make me want to leave my laptop or papers in the room unattended.
carpeting was old and stained, and did not seem clean.
breakfast was scarce, there was very little left when i went at 8:00 am, a small selection and apparently it had been pillaged before I arrived.
the front desk was unattended when we walked, we could have easily walked behind the counter and picked up anybody's keys.
overall the staff was polite but responded badly to the complaints, they became defensive and unfriendly, which IMO is unprofessional.
the only advantage of this hotel is its location, but there are other hotels in the area so I would move on.
I would not recommend this to anybody. it is extremely overpriced given the quality of service and the complete neglect of the rooms.
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- Also Known As:
- Hotel Palace Masoanri’s Reggio Calabria/Reggio Calabria, Italy