First of all, one must understand that this hotel is located in a "traffica limitata" designated area. On a charming square, with quite a few steps up to the reception area. (They are installing an elevator, supposed to be ready in March.) One may drop off their bags, no need to schlep from parking, and no need to pay to park either, if you park in a white designated area, which is free, maybe a few steps farther than the pay parking, and perfectly safe. A 7 minute walk, at most.
The young lady at the desk graciously helped to carry our bags...we are older folks, and were at first put off a bit by the steps, turned out not to be a problem. The rooms are large and quite modern, but not without personality, as with so many modern hotels.
We found the staff to be helpful, if not overly solicitous, it helps if you speak a little bit of Italian. Every request was granted pleasantly...we were there in the winter, the hotel was not full.
Breakfast was perfectly adequate, and the rate was reasonable, which is what mattered most to us. The hotel is located just 30 seconds from the steps into the Sassi...one of the most fascinating, evocative and rather overlooked Unesco World Heritage sites you will ever see. We too, extended our trip over a few days. The old city of Matera itself is beautiful and has quite a lively passegiata. don't miss an opportunity to visit, absolutely fascinating.