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“The heart of mandeville”
Review of Mandeville Hotel

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Mandeville Hotel
Ranked #2 of 3 Hotels in Mandeville
julexs
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The heart of mandeville”
Reviewed December 19, 2009

I stayed for 7 nights from 20th November 2009 with my partner.
Staff: bright, cheeful, more than helpful, always on hand but never obtrusive - there but not there - perfect!. Kitchen staff were great - the food wonderfully prepared and presented. They even went out of their way to prepare something not offered on the menu - great service, family feel but also (as I witnessed) professional customer service tailored to other guests i.e business people and groups. Colour scheme in the restaurant/breakfast area was changed midweek which was a nice surprise to come down to breakfast to.

Reception manned 24hrs, so always someone on hand to advise or assist. Gate to hotel also manned 24hrs by security.
Hotel: We stayed in a Junior Suite which is above the restaurant overlooking the pool on I think the 2nd floor. The room was very spacious with a 6' by 6' bed, firm pillows and cable telly. It also had a single bed to one side and 2 chairs with arms. The balcony wth lockable door was surprisingly deep and the view was of the pool and grounds and through the trees, you could see the 'outside world' - a haven.

The bathroom had a bath with shower, full sized basin and low level toilet. Full range of towels from bath sheet to flannel - all pristine white - were available for use and replaced daily.

About the hotel: This is not a five star hotel in terms of decor. The staff and service are five star. The hotel building and rooms have been kept to the highest standards possible although clearly it is in need of a good injection of funds. The staff do their best with the tools they have been given and this is evident. Stuff is old, but its clean.

The grounds were spotless, the gardener (a woman by the way) worked so hard - so many beautiful trees and shrubs shedding leaves every day but she raked them all up, pruned and edged so it was always neat which of course added to the beauty of the view from our balcony which was as big as a living room!
I used the pool once. It was cleaned daily. Would have used it more but there was a wedding and quite a large business party there on the other days I had wanted to take a dip or sun bath - me in a bikini - not the back drop youd want to your wedding pics or distracting you from your business lunch so on those days I sunbathed on the balcony *smile*.
The view from our room was beautiful - you wouldnt guess that you were right in the middle of bustling, busy mandeville town.

All it needs is money - something we dont even have here in the UK much less in the rest of the world right now.

hotel conveniently located. Access to everything you need is less than 5 mins walk away.

So to the downsides/suggestions for improvement.....and these are only in my opinion....

decor - alot of iron work that needs stripping and repainting....balconies, chairs. Cracked tiles need replacing and some areas regrouting - bathroom and poolside. If they are going to be white, its got to be just that. no matter how much you clean, its still going 'look' dirty - although it wasnt and because its not your own, you feel a little grotty using them - maybe beige colour scheme would more suit?


Lighter wood in the bedrooms to more compliment cream walls.
Safes in bedrooms for personal items (though I would imagine that there would be a hotel safe available - I didnt enquire)
Instructions on how to get hot water from shower - found it (hot water)on 5th day - lol!
Adjustable chairs on balconies and possibly a small table for drinks - had to put mine on floor and swap inside chairs for outside ones - more comfy...not a problem for me but some people would expect a table.
The ceiling fan was inoperable which was a pity - Im guessing it was disconnected after air con installed but sometimes the noise from the aircon was slightly disturbing. Would have been nice to have the choice.
A kettle would have been nice with 2 of everything at least - the refridgerator was a God send though.
smaller fobs for room keys - didnt suit my small purse or his back pocket - talk about advertise - lol!
Needs updating and currently not necessarily accessable for those with walking disabilities but even if you had, the staff would find a way to cater for you.

I enjoyed my stay - thanks to Tanielle and her most competant colleagues.

Merry Christmas to you all and a positive and blessed New Year. All the best.xx

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank julexs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
London
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 12, 2009

We stayed at the Mandeville for one night, whilst overnighting in Clarendon after visiting a relative nearby. Had a few difficulties locating hotel, but that was due to the poor street signage in Jamaica.

Was greeted by a very friendly lady, who made checking in a pleasure. Room was a large double and whilst not the best I have stayed in, was clean and comfortable and had cable TV.

Wireless internet available in reception area, or if you're lucky and located not too far from reception, then you can pick it up from your room.

Breakfast service was a little slow, however, the gentleman serving us (sorry, can't remember his name), was very apologetic and when it arrived, was cooked to perfection.

The pool looked very inviting, but unfortunately, did not have a chance to try it out on this short visit.

If you're looking for something basic and reasonably priced, then you can't go wrong with this hotel.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CRobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 2, 2008

The hotel was dirty it reminded me of a flop house. The bathrooms were gross. I would never stay there again.

  • Liked — The Front desk staff was nice.
  • Disliked — The food on the floor of the hallway that stayed there for two days.
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank stromsdaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mandeville hotels

U.S. A
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 21, 2008

Very budget friendly. Stayed there for one night while visiting Mandeville in May 2008. This is an older property. Nice wooden floors. Spacious room had one double and one twin bed, seating area & desk. Older furniture. Air conditioning. Cable tv. Bathroom displayed some ammenities that shows it was well planned - hooks on the back of the door, glass shelf above sink, grab bar in bath/shower combination. My room was on the second floor. A porter took our bags up and set up the tv and a/c unit without even being prompted. Front desk staff courteous. Gated entry to property manned by a guard.

Bathtub had remnants of non-skid applique - which led it to look dirty.

Meals offered at an additional cost - I don't know how it tasted as I did not eat there.

Overall, located right in the middle of the town. Close to supermarkets, public transportation, pharmacies, fast food & local restaurants (serving jamaican dishes). Mandeville has a limited number of hotels, and there is really not much of a choice. But Mandeville hotel is a good place to stay because of the location, ease of getting around, and the price.

  • Liked — location and the security at the gate
  • Disliked — needs upgrading
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank alidb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 17, 2008

Stayed for one week in a king room.

I would guess that the bedrooms have been recently refurbished with wooden floors and new bedding. They were much better than I was expecting.

The public areas however were well overdue a refurb, with fraying, holey carpets and uneven floors. The pool was cleaned daily but poolside needed repair.

The restaurant started off well with lovely food, although my choices weren't always available. By the end of the week the quality had decreased dramatically.

The bar was dimly lit but served a great cocktail.

The best thing about the hotel though was the staff. All were great, friendly and nothing too much trouble.

  • Stayed April 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 25, 2007

The Mandeville Hotel provided wonderful customer service. The hotel is secure and comfortable. Great for long-term, business trips to Mandeville.

  • Liked — Customer Service
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank lizasheville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 11, 2005

Service is pitiful with exception of Jason & Alex in the dining room. If you like the sound of howling dogs all night, this is the place for you (dogs are drowned out by woofers from the street parties on the weekend). Hotel will provide hot water only if you complain several times. Maid service is good. Kitchen only has less than half of what is listed on the menu. One time I ordered the soup du jour only to told they don't have any. The place is largely empty except for the Americans working at Alpart in the valley. Occasionally there's a wedding, but the dining room is empty the majority of the time. I was psyched to have a full range of TV channels this time but that only lasted a couple of days. I was down to CNN & some local channels for the rest of the visit.

P.S. I was watching TV at 1 am because I was roasting in bed and was attacked by ants on the couch.

  • Stayed September 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandeville Hotel

Property: Mandeville Hotel
Address: 4 Hotel St., Mandeville, Jamaica
Location: Caribbean > Jamaica > Manchester Parish > Mandeville
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Mandeville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mandeville Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Set on 4 acres of tropical gardens in the centre of Mandeville, one of Jamaica's fast growing towns, The Mandeville Hotel is a landmark of great Jamaican hospitality. A variety of accommodation options provide guests with the combination of a relaxing environment and the convenience of a central location. For events - weddings, groups, meetings, banquets and conferences - the Mandeville Hotel is central Jamaica's most desirable address. ... more   less 
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Also Known As:
Mandeville Hotel Jamaica

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