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“Great time”

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Sercotel Sorolla Palace Hotel
Ranked #21 of 98 Hotels in Valencia
Certificate of Excellence
Reviewed July 27, 2012

We had a great time at this hotel. Everything was absolutely perfect. Great breakfast, nice food, lots variety of food. We were traveling with our 11 year old daughter, and we had a superior double room. The room was huge! It was like an apartment with two rooms (40m2). Very clean rooms. Nearest metro station (Beniferri) to the hotel was approx 500 -600m and bus stop 50 m.

  • Stayed: July 2012, traveled with family
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2  Thank A7Suki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 26, 2012

Sorolla Palace is a quick and reasonable taxi fare from the airport, and a 6€ taxi from the barrio del carmen area, perfect for a city break, with a nice quiet and clean rooftop (but only roof of 1st floor) pool. We booked a superior room, in order to have breakfast included. The room was at the front of the hotel, with a view over the fountain in the middle of the roundabout. Our room was more of a suite, on the 4th floor, with an entry hall, 2 huge wardrobes, bathroom, sitting room and bedroom. Really comfortable beds, good pillow selection, excellent black out blinds. Air con took a bit of working out, but efficient and quite. Decor throughout the hotel was calm, neutral and modern. The only thing that keeps this hotel in the 4* bracket is the service. Check in took ages, despite having booked through Expedia, so all our details on file, we had to write out all our details again. Also the room had been assigned a mystery 3rd person on the booking, so for the first night we had a put-you-up bed in our sitting room, which was odd, but it was taken away the next day. Breakfast buffet good, but repetitive. Served until 11am but very little selection after 10:30 and definitely feel you've outstayed your welcome by 11:01! The bar/terrace has a good selection of food and drink but is a bit impromptu, and service is slow, as the staff are constantly distracted by wanting to lay tables for lunch/dinner. The pool is clean, and loungers a plenty, but there is no pool attendant so mattresses start to blow away, and there are no towels provided, unless you pay a deposit at reception. To me this seemed off, as they have your credit details on file, why do you need to pay a cash deposit for a towel? I'd expect a hotel of this standard to have someone replenishing towels at the pool. Just as I'd expect them to have a pool bar with a member of bar staff on duty - not have guests feel like a nuisance wanting a drink on the terrace. We also had an incident of the room cleaner not removing a huge beetle we'd managed to trap in a glass but been to squeamish to deal with late at night - so I had the pleasure of carrying it through the hotel to the outside world the next evening.

Overall, that all probably sounds quite negative, which is misleading, as this is I very good 4* hotel, at a good price. It could just do with upping its game in the service stakes to make each guest feel welcome and important, rather than a hassle.

Room Tip: Superior was definitely worth the money for the extra space. Overlooking the fountain on the corner...
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  • Stayed: July 2012, traveled with friends
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2  Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2012

Hotel is situated just outside the old town in Valencia, it's about a 40 minute walk! And the beach is even further away (definitely not walking distance), but there are Metro/EMT stops very close by (a 10 trip ticket is just over €7). A taxi into town can range from €6-€10 depending on which part. The hotel rooms are spacious and modern but lacking an iron and tea/coffee making facilities which are usually the norm in a 4star. I am a very light sleeper and was not disturbed at all during my stay, it was very quiet at night. There was a good selection at breakfast, all fresh and nicely prepared and bean to cup coffee which was lovely. The pool area is small and a bit tatty but again, lovely and quiet for those just wanting to relax in the sun.  A good choice of hotel if you don't mind trip into town.

  • Stayed: June 2012, traveled as a couple
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3  Thank KMcgowan107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2012

Plus:Modern hotel, big rooms with elegant and very clean bathrooms,,good conections with city center,nice outside pool, free wi-fi
Minus:paid parking,not realy in the city center

  • Stayed: July 2011, traveled with family
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2  Thank Eduard1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

It is a modern and very comfortable hotel. It seems to be more business orientated (not very busy on a weekend which was a big plus for us!). Rooms and nice and specious, bathrooms are very big and modern.
We really enjoyed sauna, gym and indoor pool which in summer becomes and outdoor pool. Lovely rooftop terrace where you can enjoy sun and have a swim.
Staff was very kind and helpful - they let us use facilities after we checked out which made our stay even more enjoyable.

It is a little bit far from the centre but metro is less than 5 min walk and it takes 10 min to the city centre.

Valencia is a wonderful city and we will definitely come back and stay at Sorolla Palace again!

  • Stayed: April 2012, traveled as a couple
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2  Thank Kangur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOROLLAPALACE, Director de Relaciones con Clientes at Sercotel Sorolla Palace Hotel, responded to this reviewResponded April 12, 2012

Good afternoon,

On behalf of the entire team thank you for your comments. We are glad to know that you will choose us in your next visit

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2012

NIce stay for this money in Valencia, everything clean, helpful staff and worth every cent.
Rooms are nice but need some tiny repair but nothing that would disturb.

Great time , thanks a lot

  • Stayed: March 2012, traveled as a couple
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1  Thank Christian19850212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOROLLAPALACE, Director de Relaciones con Clientes at Sercotel Sorolla Palace Hotel, responded to this reviewResponded March 26, 2012

Dear client,
Thank you very much for your comments that help us to improve our service.

Do not hesitate to contact us in the future
Best regards,

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Reviewed March 14, 2012

Must be very convenient for conference attendees in Congress Palace nearby.
Very nice and spacious rooms, value for money, 5 minutes to the underground station, 10 minutes to city centre, close to the wonderful Zoo (15 minutes by foot).

With limited options in the city centre area, this was a nice choice it Valencia even though I travelled for tourism.

Free and fast Wi-Fi

  • Stayed: November 2011, traveled as a couple
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1  Thank Kostiantyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOROLLAPALACE, Director de Relaciones con Clientes at Sercotel Sorolla Palace Hotel, responded to this reviewResponded March 26, 2012

Good afternoon
Thank you very much for your comments

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sercotel Sorolla Palace Hotel

Address: Avenida Corts Valencianes, 58, 46015 Valencia, Spain
Location: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Valencia
#12 Luxury Hotel in Valencia
#14 Romantic Hotel in Valencia
#19 Family Hotel in Valencia
Price Range: $71 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Sorolla Palace Hotel 4*
Number of rooms: 271
Official Description (provided by the hotel):
The Hotel Sercotel Sorolla Palace is a welcoming new hotel in Valencia. It is located in a part of Valencia that has experienced major growth within the commercial, business and finance sectors, a mere 15 metres from the ’Palacio de Congresos’ in Valencia. Beautifully decorated, the Hotel Sercotel Sorolla Palace boasts 271 completely equipped rooms and offers free wifi internet connection throughout the hotel – this includes the rooms and the communal areas. It will be installed and be available 24 hours a day. Combining characteristics of a great tourism hotel with an urban hotel ideal for business purposes, this is the perfect setting for meetings and banquets. There are ten function rooms available, all filled with natural light and equipped with the latest technology, guaranteeing a successful event in Valencia. ... more   less 
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Also Known As:
Sercotel Sorolla Palace Hotel Valencia
Sorolla Palace Valencia
Sorolla Palace Hotel Valencia

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