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“Almost Perfect stay but .......”

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The Westin Valencia
Ranked #11 of 100 Hotels in Valencia
Certificate of Excellence
UK
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Almost Perfect stay but .......”
4 of 5 bubbles Reviewed May 11, 2013

Stayed four nights at the beginning of May . Great hotel and exceptionally clean. Upgraded to a deluxe room with a balcony on the 2nd floor . Well equipped and safe room with a well furbished bathroom. Beautiful court yard, where you can relax and have a cold drink.
The Hotel is close to the old river and the old town.
Downside we looked forward to taking our infant swimming to be informed that the Hotel's pool is for members and no children are allowed. Right outside the Hotel is a public pool. Their I was informed that the child had to be 7 years old.!! (where do the Valencian kids learn to swim in safety).
Next we spent a long time selecting clothes in ZARA next to "future town". Having placed our clothes through the till and placed my am ex card into the machine. Not knowing, I made the mistake and spoke English. The young girl behind the desk then abruptly asked "PASSPORT"
Despite my protestations (offering other cards to include debit)and a long trail of people behind us. The bags of clothing could not be paid for. I have traveled the World and never had any issues re payment and it was only when I spoke English that my "PASSPORT" became an issue. The Spanish who enter the UK would not be asked for a Passport for goods.
So despite all the people we met (apart from the stuck up wee assistant from Zara) we had a great time in Spain. Knowing the economy and financial state of Spain. I was disappointed by the attitude .(Having been recently to Portugal and Malta we had a great time re retail therapy)

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peanuts31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinValencia, Guest Relations Manager at The Westin Valencia, responded to this review, May 14, 2013
Dear Guest,
Thanks for your nice comments about The Westin Valencia in Tripadvisor, we appreciate your time. Looking forward to meet you during your next stay.
Regards,
CLAUDIA
VILLASBOA
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
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English first
Brighton, England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

We stayed at The Westin Valencia last Easter and, after staying at another '5 star' hotel recently, I realised how much we were spoiled during our stay (we hadn't experienced 5 star before so had nothing to compare it with).

Firstly we were upgraded to a room with a terrace and hot tub which really made our stay. Our room was spacious and clean, with beautifully scented toiletries and regularly replenished refreshments. The turn down service made us feel really pampered.

Being able to use the hot tub on our terrace was a welcome, relaxing experience after a day of walking and before going out in the evening. We also had the spa facilities virtually to ourselves when we used them, so that felt luxurious too.

The breakfast was plentiful and varied. The bedding was supremely comfortable. The staff was friendly and helpful. The location was great. We really couldn't have asked for more.

One very minor point was that there was a smell of drains at times in our bathroom, which we reported to the hotel when we checked out. Having stayed in another Spanish hotel recently, where there was a stronger smell like this throughout the hotel which they attempted to cover with strong air freshener, I wondered whether this is a common problem.

Regardless, I still feel the hotel is worthy of a 5 star review, because ultimately we felt extremely well looked after. As people who see 5 star as a rare treat, rather than something that we can easily afford, this has set the benchmark.

Room Tip: It was great to have a room with a hot tub and terrace, even though the weather wasn't great whe...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KittyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinValencia, Guest Relations Manager at The Westin Valencia, responded to this review, April 29, 2013
Dear Guest,
Thank you by posting your review in Tripadvisor.com. I am proud to hear that we have exceed your expectations. Look forward to welcome back in the near future.
Warm Regards,
CLAUDIA
VILLASBOA
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

Stayed in their Deluxe Room (the most basic) which is anything but basic, and looks exactly like the photo on their website. Huge room with huge bed and the softest linen and most comfortable bed we've ever slept in. Huge bathroom and separate huge shower, dressing room and wardrobes. Minibar but no kettle or tea making. Security lifts - can only ascend to rooms with keycard. The courtyard which some (the best?) rooms overlook is planted, tinkling fountains, birds, comfy chairs for drinks, and you can breakfast outside if you want. Very attentive service, all spoke excellent English, concierges cannot do enough for you. They booked bicycle hire for us which was brought to the hotel, 15 Euros per day. All staff very polite and friendly. Used the pool, sauna & steam room. Complementary deodorant, hair products etc in changing rooms. You need to wear a swimhat in the pool or they give you a shower cap to wear. Hotel is a 2 minute walk from Alameda underground station which exits into the Turia gardens. We found it an easy 15 min stroll to old town centre (Plaza de la Reina) from where you can get on the tourist buses. Also a 5 minute walk to the Mestalla football stadium, we saw Valencia play there and our experience was very positive, families and sensible crowds passing the hotel on the way home, no trouble at all. We saw loads in the city in 3 days but left some to do so we can go back, and are booking again now. Cannot recommend the city highly enough, it's beautiful and so easy to get around. Go now.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deborah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinValencia, Guest Relations Manager at The Westin Valencia, responded to this review, April 29, 2013
Dear Guest,
Thank you very much for sharing your comment in Tripadvisor. We are glad to know that you enjoyed our hotel and its facilities and thank you for your nice comments.
We appreciated your comments and we will be happy to welcome you again at The Westin Valencia.
CLAUDIA
VILLASBOA
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 23, 2013

the staff are extremely friendly and helpful. they went over and above to make my stay as amazing as it was. No request too much.
Lovely Aloe Vera toiletries, Huge rooms for Spain, extremely comfortable bed, classic décor and perfectly located near but not right in the middle of the centre of town.
I cannot wait to get back to Valencia to stay here, top class hotel. Superb!

Room Tip: I was allocated a room on the ground floor which felt a little odd, but was quite a blessing - very...
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lola s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinValencia, Guest Relations Manager at The Westin Valencia, responded to this review, April 29, 2013
Dear Guest,
Thank you by posting your review in Tripadvisor.com. I am proud to hear that we have exceed your expectations. Look forward to welcome you back in the near future.
Kind regards
CLAUDIA
VILLASBOA
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amersfoort, The Netherlands
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed April 23, 2013

The Westin is a luxury hotel at a great location. The service is excellent, all staff are right there for you. The rooms are luxuriously furnished, the beds are fine. The hotel has a lovely courtyard where you can eat and drink quietly. The breakfast is fantastic. The prices are in line with the level of the hotel.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edwin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinValencia, Guest Relations Manager at The Westin Valencia, responded to this review, April 29, 2013
Dear Guest,
Thank you for your comments on your review, we are delighted to see that you have enjoyed your stay at The Westin Valencia
Look forward to welcome back in the near future.
Best regards,
CLAUDIA
VILLASBOA
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maidstone
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

i recently stayed at the westin with my daughter. the manager of the hotel turned what might have become a negative experience into a truly memorable one. we were really given the five star treatment from all the staff and had a wonderful stay. our room was spacious and clean and we loved the terrace with the jacuzzi. nothing seemed too much trouble. the beda also are the most comfortable . we would definately go back .

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinValencia, Guest Relations Manager at The Westin Valencia, responded to this review, April 29, 2013
Dear Guest,
Thank you for posting your review in Tripadvisor.com. It is thanks to such good comments we are able to motivate our associates efforts and improve on service performance.
Looking forward to welcome you again at The Westin Valencia
Kind regards,
CLAUDIA
VILLASBOA
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nb canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

We just spent the week-end in Valencia and had a fantastic time. Hotel is in a great location, good week-end rates. Our friends had breakfast included in the rate they booked with their TA, we did not and chose not to spend 23.00 Euro per person for a buffet breakfast. Our friends said it was definitely not worth that money. On week-ends there is free parking right out front, thanks for the tip I read on someone elses report. We were put in the SPG rooms, very nice and large. Internet connection in business center was free, but terrible speed, we did not purchase for our room. We would definitely recommend and stay here again if we were in the area, very friendly front desk and conceirge.

Room Tip: Free parking on week-ends right outside the main door.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NBlobsterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinValencia, Guest Relations Manager at The Westin Valencia, responded to this review, April 29, 2013
Dear Guest,
Thank you for posting your review in Tripadvisor.com. Thank you again and look forward to welcome you back in the near future.
Regards,
CLAUDIA
VILLASBOA
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Valencia

Property: The Westin Valencia
Address: Calle Amadeo de Saboya 16, 46010 Valencia, Spain (Formerly Westin Alameda)
Phone Number:
Location: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Valencia
#4 Romantic Hotel in Valencia
#4 Spa Hotel in Valencia
#5 Business Hotel in Valencia
#7 Luxury Hotel in Valencia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Valencia 5*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to the exclusive The Westin Valencia, 5* G.L. Located in the city center in an impressive historic building, it is the ideal choice to discover the city and enjoy a exquisite atmosphere. It offers 135 confortable rooms and suites, with Westin Heavenly Beds, restaurants, meeting rooms, bars, wellness center and Mediterranean gardens. ... more   less 
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Also Known As:
The Westin Valencia Hotel Valencia
Westin Valencia
Valencia Westin

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