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All reviews main building old town spa treatments star hotel lovely hotel spa area steam room junior suite jamon housekeeping staff storage space large bathroom loved this hotel breakfast was excellent turia gardens four nights visiting valencia
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Reviewed 4 weeks ago

My husband and I stayed here while visiting Valencia. The front desk personnel was so helpful. They made and changed several restaurant reservations for us. They also helped us get everywhere we needed to go by providing maps and researching times that museums were open. They even gave us a sample of Horchada (one afternoon and explained what it is and how the Valencians drink it.

There is an outdoor lounge which was very quiet and nice. There are also spa facilities which include an indoor pool, steam room and sauna. You can also purchase spa services.

The hotel has been renovated, however, I do recommend they replace the carpeting in the hallways with a hard floor. The hallways didn't smell as fresh as they should. This is the reason I didn't give the hotel a higher rating.

Date of stay: June 2019
Thank familyoffiveTampa_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, General Manager at Hospes Palau de la Mar Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
We would like to thank you for having chosen Hospes Palau de la Mar for your stay in Valencia and for taking the time to share your Hospes experience with the Tripadvisor´s Travellers community.

We are thrilled to know you you were able to feel the beauty of the hotel, with its Garden area or the spa you found suitable for your needs.
Your comments of our Front Office team are highly appreciated and we are grateful for your recognition to their efforts.
On the other side, we'll check well the mentions you made as for example about the carpets, which were renovated last year, but certainly will be reviewed once more, as same as everything you told us.

We look forward to welcoming you back in the near future.

Best Regards,

Vicente Juanis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Checks all the boxes: comfortable room, great service, friendly staff, tasty breakfast, nice patio for drinks, decent location. Close to fancy shopping, if that’s your thing. Block from a gorgeous park. Reasonably close to the historic district. Only caution - avoid the first floor rooms facing the street, the light from the outside is bothersome, and the blackout curtains are about an inch short from touching.

Room tip: Avoid first fooor facing street. Blackout curtains don’t quite touch.
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Wenwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, General Manager at Hospes Palau de la Mar Hotel, responded to this reviewResponded 4 weeks ago

Dear Client,

Thank you so much for taking the time to rate us and for your comments. I am happy that in general your experience was a good one and I am glad you liked the breakfast, our location or enjoying the service provided by our staff.
We'll take seriously care of your comment regarding the blackout curtains which will be reviewed immediately to avoid issues.
We hope you will consider staying with us again on future trips to Valencia and look forward to welcoming you back soon to Hospes Palau de la Mar.

Kindest regards
Vicente Juanis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019

We stayed for 3 nights in early June. The hotel is in an excellent location, on a fairly quite road approximately 10 minutes walk from the historic centre. Our room (100) was quite small but with high quality fittings and had its own large balcony. We had dinner one evening in the connected restaurant where the food was superb. We also used the small indoor pool/jacuzzi one afternoon which was lovely. The staff were all very friendly and helpful. We loved Valencia and would thoroughly recommend this hotel.

Date of stay: June 2019
1  Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 4 weeks ago

Dear Stephen G;
Thank you so much for taking the time to write a review about your recent experience at Hospes Palau de la Mar.
I am glad to see that our service and location made your experience so especial. I'm sure that the entire team enjoyed caring about your needs as much as you enjoyed your stay. I will share your warm words with the entire team.
Regards;
Vicente Juanis - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019

Staff work hard to make your stay the best. It is spotless clean and precisely kept. There is a peaceful courtyard garden spritzed with water vapour to keep it cool; a Zen like spar and fresh flowers and a marble floored bar. You are cossetted and made to feel special.
The room we had was large with a small outside terrace. My only gripe is as usual it was a room designed by a man for men traveling alone. The room lighting was more atmospheric than useful, no mirror over the dressing table, no draws, a lack of storage for two peoples cloths. The only mirror in the bedroom area was a full length one in the wardrobe, so long as you were under 4 feet tall. Minor niggles but the lack of a door on the bathroom and only a frosted glass one on the lavatory cubicle caused problems of you wanted to keep any mystery in your marriage. The only solution was to get dressed and go down to the toilets off reception or send your other half out onto the terrace with headphones on.

Room tip: Ask for one with a bathroom door
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Yorshirerose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest;
We would like to thank you for taking the time to write your kind review.Our staff strives for excellence in service and will appreciate your review, otherwise, we take note of the improvements and changes that can be made in the room.
Best Regards;
Vicente Juanis
General Manager

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Reviewed June 5, 2019 via mobile

We stayed here for our first visit to Valencia, the hotel is nicely situated in the centre of the city, close to the parks and about 40min walk to the sea, however, we cycled to the sea front or used the metro. Our stay was made really special by the greeting we received on arrival, the staff were really friendly and helpful, Francesco was super friendly and made us feel welcome. Our room was a dream maker room, it was as expected, basic, however, had everything we needed. Oddly the shower head got changed halfway through our stay and sprayed water everywhere. Lots of feedback on here around noise, we were disturbed like many others by the clanking if staff early morning or bottles of water being taking around on a trolley. We felt that the courtyard garden could have been better used, it was hard to get service outside or feel confident that we would be served. Overall had a great stay, would stay again at this hotel.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Shaun_l0nd0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, General Manager at Hospes Palau de la Mar Hotel, responded to this reviewResponded June 6, 2019

Dear Shaun,

Thank you for taking a moment to let our team and I know of your recent experience with us at Hospes Palau de la Mar

It is wonderful that you felt was excellent the service extended to you by our team of colleagues in general and particularly by Francesco. Our aim is to deliver true hospitality to all our guests, and so to read that this was the case for you is excellent.

I would like to apologize for the challenges you faced with some aspects. Thank you for letting us know where improvement is needed.

I do hope that we may look forward to welcoming your return to experience more of the Hospes life with us in Valencia.

Warm Regards,

Vicente Juanis

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