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“Not the best hotel for the summer months”

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Hospes Palau de la Mar Hotel
Ranked #6 of 100 Hotels in Valencia
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Not the best hotel for the summer months”
3 of 5 bubbles Reviewed July 19, 2013

This is a good hotel - good service, good breakfast, good rooms. I expect it is an excellent business hotel, or to see the sights of Valencia outside the hotter months. But we missed an outdoor pool or cool outside sitting area. Valencia is a lovely city to visit and this is a good base to choose.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sallyaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, July 24, 2013
Dear Guest,

It is very kind of you to invest your time in writing about us.
Thank you very much for your comments regarding our service, breakfast and location. Your feedback will help us improve our services for sure!

In order to make the stay more enjoyable in this hot July and August days in Valencia we have prepared Beach point packet that includes transfer to the beach, towel, drink and sunbed.

Every day we are thinking how to improve the experience of our Guests so we all can have a smile on our faces.

Looking forward in welcoming you in the future in our hotel!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,129 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
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Yorkshire
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

We stayed 7 days from 30th June. The hotel is well placed for both the old town and L'Example bars and restaurants.The rooms are minimalist in style but comfortable. Cleaning was excellent, breakfast was good too.I almost didn't give 5* because a meal on our arrival,Sunday Lunch time, at the bar ,was poor and grossly overpriced and put us off eating in the restaurant although previous reports have been good.That negative aside the overall hotel experience was excellent. Turia Park is just at the bottom of the road with easy walking to the Science and Oceanography, My wife ran every morning and said it was a pleasant ,safe, experience. If time permits take the train to Sagunta, enjoyable walk up to the fort ,great views.If you are into real ale and desperate for a beer I recommend Portland Ale House on Carrer Salamanca , nice IPA (yes,real ale in Spain !!) also Gordon 10 on Conde de Altea good selection of Belgian beers on draft (Gordons Gold, Karmelite Triple)

Room Tip: Get a deal that includes breakfast
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BigLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, July 24, 2013
Dear Guest,

Thank you very much for your lovely comments regarding our services and location.
I am very sorry to read that we did not meet your expectations with our lunch.

If you ever come back to Valencia, we would be more than happy to welcome you and make your stay even better!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed July 13, 2013

We stayed here because of the good location and very well presented website, reviews, ect. but we were a bit disappointed with the service in general. It's not a 5 star hotel, perhaps not even a 4 stars if we consider the food and the lack of some 5 stars services. The swimming pool for instance is very small, the sauna is incredibly small and the steam-room made of plastic. The whole spa room is a bit unfurnished, oldy and the water is very cold. The gym is almost inexistent. Staff were very kind and gentle with us as most of people are in Valencia and in general in Spain. We also had a very pleasant stay since the hotel is generally comfortable and quite central; however it's not entirely worth the expenses and matching with what they present. Food was also another point, in Valencia there are plenty of places with amazing food, it's not worth it. Service in the restaurant at breakfast and dinner is not at the level of a 5 stars: we had a glass of champaigne and since it was probably kept in the fridge from the day before, we nearly got sick. We ordered a coffee in the morning and since it was a bit late, the waitress just left forgetting about us. I know about 5 stars and this is definitely more like a 3 stars.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marilu_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, July 24, 2013
Dear Guest,

We are very grateful that you took your time to write this very useful comment for us. Your feedback will surely help us improve our service in the future.

On the other hand I am very sorry that we didn’t get the opportunity to apologize for our oversight while you were in the hotel.

Hope one day we will get the chance to change your impression regarding our hotel.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

The hotel is centrally located and a good hotel. Walking distance to the centre and the science museum but far from the beach. it cannot be classified as a 5 star as it lacks the grandeur and refinement. The room was modernally decorated but was smelly and small. Breakfast was good and the staff were lovely.

Room Tip: The standard rooms are small so go for a suite
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaltaAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, July 24, 2013
Dear Guest,

Thank you very much for taking your time to write this comment.

On the other hand, our location is perfect and very convenient for the city sightseeing.

However, I am terribly sorry than we did not meet you expectations.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

Arrived and we were immediately upgraded to a deluxe room. The staff we very friendly, helpful and professional. The hotel food is impressive as is the reception area and outdoor restaurant. Ideally located - 8 euros to the beach (taxi) and 7 min walk to nearest metro (Colon) which is 25 mins to the airport. Currently has road replacement work outside (you won't hear or see it )and needs some minor touches of paint in the hallways. Has a small but relaxing spa. Good value for money, but the real aspect in quality was the staff who literally treat you as a VIP.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rmb_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, July 23, 2013
Dear Guest,

Thank you very much for your comments regarding our food, location and services. It is a great pleasure for me to read this!
Your feedback will for sure help us improve our hotel.
For us you are a VIP and we will do our best so you can always feel like this.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
305 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

What a lovely lovely hotel this was. Stayed for three nights and wish we'd stayed for more. Had a room on the ground floor and there was a lovely kitchen garden/allotment outside that we spent a lot of time in. Very serene.
The hotel is very well located for the shopping areas and also near some superb restaurants. You totally have to go to Mercatbar on C/ Joaquin Costa, 27 for tapas. GREAT.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KinkyNoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, July 23, 2013
Dear Guest,

Thank you very much for investing your time in writing about us.
We are more than happy to read that you have enjoyed in our small but warm hotel.
Every day we are trying to do our best in order to make our Guests satisfied. We are investing a lot of love and imagination in our interior garden so our Guests can have enjoyable time and a lovely meal.
Our location is one of our strongest points and thank you once again for pointing it out.
We would be more than happy to welcome you in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

My husband and I were very pleased with this hotel. The staff were brilliant especially the housekeeping staff...Montse and Maureen. The location of this hotel is excellent, very close to shopping area, transport (metro and buses) and parks. The room is a good size and the shower room is good too. Their Turkish bath/jacuzzi was very nice and cosy. Would stay there again and would recommend it to anyone visiting Valencia. Easily accessible from Valencia airport by metro.

Room Tip: Dreamer Room
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, July 23, 2013
Dear Guest,

Thank you very much for your lovely comments regarding our hotel.
We are very happy that we had the opportunity to welcome you and make your stay in Valencia perfect!
Our goal on a daily basis is to make our Guests happy and to recieve the feedback like this is a great pleasure!
Looking forward in welcoming you in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hospes Palau de la Mar Hotel

Property: Hospes Palau de la Mar Hotel
Address: Avenida Navarro Reverter 14-16, 46004 Valencia, Spain
Location: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 100 Hotels in Valencia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hospes Palau de la Mar Hotel 5*
Number of rooms: 66
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