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“Well located, very tired!”
Review of Vincci Lys

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Vincci Lys
Ranked #7 of 98 Hotels in Valencia
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 5, 2014

Arrived in Valenciaty by train, walked across road and around corner and there was hotel. Very well located if you are arriving by train. Hotel clean, but very tired. Carpet in common areas almost threadbare and badly stained in some areas. No Carpet in rooms so as part of a chain you would think you would upgrade common areas. Furniture in rooms also seen better days. Hotel was clean and breakfast was just okay. Apart from position would not really recommend this hotel. Don't like the fact I booked with Hotels.com and we had a room overlooking dirty old pipes in lane way.

Room Tip: Ask for room overlooking street.
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  • Stayed: December 2013, traveled as a couple
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1  Thank HappyGlamper1820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, Atención al Cliente at Vincci Lys, responded to this reviewResponded September 8, 2014

Dear guest,

Thank you for having chosen us and for offering us your comments and opinions. We will take them into account carefully, because they will help us improve every day, and also to adapt our facilities and services to our customers' tastes and needs.

Our facilities are in a process of continual improvement with the aim of maintaining them in a perfect state. We are sorry if you received the contrary impression, and we insist that we will take your comments into consideration in order to continue to improve in this regard and in other regards.

We hope that you can visit us in the near future so that you can enjoy a real Vincci experience.

With best wishes,
Carmen Fernández

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449 - 455 of 1,934 reviews

Reviewed December 28, 2013

Comfortable rooms, great central location. Lovely staff, especially the wonderful Pepa who was so kind and helpful each morning at breakfast. Great food - I can't fault this hotel (except a minor gripe that no English language tv channel worked - but who cares when there's so much to do in Valencia!)

  • Stayed: December 2013, traveled with family
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1  Thank muffinoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded December 30, 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We regret, though, if some temporary problem caused the problems you describe with the TV and we will take additional measures so it does not occur again.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

We stayed one night at this hotel. The hotel itself is lovely. The reception area is nice and the room is well appointed. Staff is very nice. The location is perfect as it is right in the middle of old city and you can walk to all of the restaurants, theaters etc. two downsides...we asked for a king size bed. Well, the headboard was a king size headboard, but they just stuck two single beds together, made up as two single beds and each one on rollers. So when you are sleeping with someone else and expect to cuddle, you fall through the middle as the beds roll away from each other! If they had simply removed the rollers or put the beds together and then use king size sheets and blankets, that might have worked! Great set up for two single sisters but not so much for a married couple! The second complaint is that they have free coffee in the afternoon for guests, but when they run out they are simply done! They didn't seem too interested in refilling the coffee pot so that we could have a cup of coffee. We didn't really understand that.

Stayed: December 2013, traveled as a couple
2  Thank Cynthia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2013

Two minutes to Town Hall and very central to shops, we used this as a base to explore all of the old town. The bedrooms are spacious and comfortable and contrary to other comments, good quality WiFi is now free of charge and accessible in all bedrooms. We got a great price but without breakfast which is ludicrously expensive. There are many cafes and bars in the area and some open at 8a.m so we used them. Sometimes, a strange and unpleasant smell in reception and BBC world had picture but no sound.

This is a better than average 4 star and I would use it again for sure.

Room Tip: Car park next door, the hotel has a rate of €19 per 24hours.
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  • Stayed: December 2013, traveled with friends
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Thank Andygranada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded December 26, 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We regret, though, if some temporary problem caused the problems you describe with the TV and the smell and we will take additional measures so it does not occur again.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed December 2, 2013

this hotel is situated in the south of the old town, very near to a metro station. From there you can visit the old town, but we even went by foot to the 'ciudad de las ciencias y de las artes'. A long, but nice walk.From the nearby metro station, one can go directly to the airport.
The rooms are a bit old-fashioned and ours had a disagreeable smell (something you will find at a lot of places in Valencia).Excellent shower with good pressure. They're well isolated from the noise outside. Sleeping with the window open is not an option though, even if this street is rather quiet.
Breakfast is rather varied, but nothing special - the bread is not good.
people at the reception desk are very friendly.
Overall i would say that the hotel is not worth its 4 stars, but the price is also much less than what one pays for a 4 stars. The price - quality relation is excellent. and all together i would recommend the hotel in spite of some obvious defaults

  • Stayed: November 2013, traveled with family
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1  Thank marie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded December 3, 2013

Dear guest,
Thank you very much for choosing Vincci Hotels and for sending us your feedback. We are pleased to read that the establishment´s location, shower, soundproofing and the treatment you received from staff were all to your liking. That our guests have a good experience with us is our greatest satisfaction and what we work for every day.
We regret, though, that some aspects of your stay were not to your liking. We will take note of your opinions in order to improve.
We are sorry, as well, that you were not completely satisfied with the breakfast buffet. We would like to mention that at all times we try to offer a varied and quality breakfast that consists of, among other products, scrambled eggs, bacon, sausages, vegetables, meats, cheeses, ham, muffins, and home made sweets, fresh fruit and fruit in juice, natural juices, sandwiches, oils, chopped tomatoes, pate, different breads, diet foods and products without gluten (upon request). In any case, we will bear very closely in mind your opinions in order to continue improving our breakfasts and adapting as best as possible to the tastes and preferences of our guests.
We hope to see you again soon in any of our establishments.
Warmest regards.

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Reviewed December 1, 2013

Excellent location from the city center and with a parking garage at that! We had a rental car so it was a great choice to stay at this hotel. We had a room on the 4th floor, and surprisingly, it was very spacious and had whitewashed furnitures, doors, etc. and with a big chandelier! Lovely room and big bathroom too. Enjoyed the buffet breakfast - lots of choices of fresh fruits, breads, cold cuts, and a bit of cooked food. Being centrally close to shopping streets, I had a good time shopping in some boutiques like Zara, Sfera and El Corte Ingles. And just in front of the hotel is "Carpe Diem" . a restaurant which I tried for lunch. Nearby are other restaurants, bar, etc. Overall, it was fantastic to visit Valencia for the first time and to stay in a good hotel!

  • Stayed: November 2013, traveled on business
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1  Thank Aida656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded December 2, 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

Great location 150yds from metro or great for taxi. 200yds from old city centre and all the major sights. Great rooms and excellent staff. It fully deserves the 5stars given by most reviewers. Good choice at breakfast with nice fresh fruit selection, cold meats and small cooked selection. Breads particularly good.
We had a room on the 5th floor with a balcony that had two chairs and a table so we were able to sit and have lunchtime drinks. The room was very spacious and quiet. Altogether a very enjoyable experience.

Room Tip: Rooms on 5th floor with a balcony are excellent. The balcony captures the sun most of the day and th...
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  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank StooDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded November 18, 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

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Additional Information about Vincci Lys

Address: Calle Martinez Cubells 5, 46002 Valencia, Spain
Location: Spain > Valencian Country > Province of Valencia > Valencia > Sant Francesc
Amenities:
Bar / Lounge Beach Room Service Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Valencia
#3 Green Hotel in Valencia
#4 Luxury Hotel in Valencia
#6 Romantic Hotel in Valencia
#7 Family Hotel in Valencia
#17 Business Hotel in Valencia
Price Range: $123 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vincci Lys 4*
Number of rooms: 101
Official Description (provided by the hotel):
Right in the centre of Valencia and just a two minute walk from the train station and the Town Hall Square. Vincci Lys Hotel is located on a quite pedestrian street and surrounded by all kinds of shops, restaurants and buildings of cultural interest. Decorated in an elegant and attractive style. It is the only hotel in the centre of Valencia with a car park and direct access to its premises. ... more   less 
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Also Known As:
Vincci Lys Hotel Valencia
Vincci Hotel Valencia
Vincci Hotel Lys

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