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“Great Choice of Hotel”
Review of Vincci Lys

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Vincci Lys
Ranked #6 of 98 Hotels in Valencia
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 18, 2013

We wanted a city centre hotel and were not disappointed by either the location or the hotel. Staff are very good, and had good English if required. Breakfast was varied and plentiful. Nice lobby, bed room a little small but very clean and perfectly functional. Its only 300 metres from train station Nord and the town hall but is set in a quiet street. Staff gave us a recommendation for a good Paella restaurant and we were delighted with the result. Go to Valencia, a great city.

  • Stayed: July 2013, traveled as a couple
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3  Thank Brendan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded July 18, 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 17, 2013

The hotel Vincci Lys is a plain slightly dated central city hotel with a business atmosphere. No idea why it comes up in the ‘romantic’ category of tripadvisor’s Valencia hotels.

We had booked a ‘superior’ room via the hotel’s own website – though the site left it rather vague what constituted ‘superior’. We never found out; on arrival after a business like check-in we were shown to a room at the back on the fifth floor (having specifically requested a room at the front when booking). The room was small and immediately outside its window were several heavy airconditioning units and some massive steel extractor chimneys. And there was a wall of another building a few metres away. This was so unlike what we wanted that we asked to change – which the hotel did not handle well – on a 2 nights stay we were told that maybe after the first night we might change as there was absolutely no other room (it was only about 5pm). Well – we dug our heels in and a different staff member found us a different room on the second floor – bigger but still at the back and looking at a wall of another building a few metres away. Hmmm – was this a ‘superior’ room?? Result – two unhappy guests who will not return – nor recommend the hotel. We won’t go near any Vincci chain hotel if this is what they offer.

Room Tip: We assume rooms at the front dont have the problems we describe!
See more room tips
  • Stayed: April 2013, traveled as a couple
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3  Thank 4traveljunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded August 21, 2013

Dear guest,
Thank you for choosing Vincci Hotels and for sending us your feedback and insights regarding our service and our facilities. We are sorry that your experience in our hotel was not as we would have wished for. We will bear close in mind your feedback as it will help us improve day after day our service.
We deeply regret that the rooms you were assigned were not to your liking. All of our rooms and offered services meet the regulations for four star hotels and with the aim of adapting completely to the tastes and needs of our guests, we have available different types of rooms (standard, suite, junior suite, executive and individual) both exterior as well as interior (depending on the room). In any case, all of our superior rooms are exterior with terrace.
Those guests who are not pleased with the room they have been assigned can notify us, as you did, and, always in so far as it is possible, we will proceed to offer a change of room, trying at all times to make their stay comfortable and enjoyable. We are sorry that in your case it was not possible to assign you a room that better suited your preferences and we reiterate that your opinions will help us to continue improving.
We are at your disposal for whatever you may need.
Warmest regards.

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Reviewed July 15, 2013

We booked in here for its location, next to the station and metro and just a few hundred metres from the Plaza de Ayuntamiento. The room rates offerred excellent value. 85 euros for a double including breakfast. We had an inside facing room which was nice and quiet. The staff were pleasant and helpful, the room comfortable, clean and spacious and the breakfast was ok as city centre hotels go with plenty to choose from. What more could you ask for? Oh, by the way, they do now offer free wifi in the lounge area.

  • Stayed: July 2013, traveled with friends
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1  Thank howhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded July 16, 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

Just spent 4 nights at this lovely hotel. Great room with terrace on 5th floor. Staff are friendly and hotel is in a great location. Housekeeping was first class with our room cleaned to a very high standard every day. Good breakfast and again staff were warm and friendly, food always replenished promptly and of a good standard. Only slight criticism would be that there never seemed to be anybody serving in the bar, we assume it was done from reception but can't be sure,but certainly our only negative comment

Stayed: July 2013, traveled as a couple
Thank happytravel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded July 16, 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

Fantastic value!! Don't book breakfast as so many cheaper places close by, also not discounted parking next door with lift access to the hotel. Comfy beds giving an excellent sleep we stayed 3 nights . Location is superb for walking to all and the bus stop to ho to the beach is only round the corner. We"ll be back!

  • Stayed: July 2013
    • Value
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Thank Ant_Spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded July 15, 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
Regarding our breakfast buffet, we would like to clarify that at all times we try to offer a varied and quality selection consisting of milk, coffee, tea and infusions, juices, fruit, cold meats, cheeses, eggs, pastries, cereals, yogurts, hot vegetables and salads, among with many other products.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

Had a great overnight stay here. Excellent value for money & couldn't ask for a better location for the room rate. Only negative was no iron available for the room! Definitely recommend this to others.

Stayed: July 2013, traveled as a couple
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded July 11, 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
With respect to our ironing service, you should be aware that due to safety reasons our rooms do not have irons. However, among our services with an additional cost, we have an ironing service.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

We booked this tiny hotel after reading some TA reviews and were not at all disappointed.
This property is clean, well located and the staff was super friendly.
Our room was spacious, well furnished and very clean.
Breakfast was very good and included in the price. WIFI was free at the hotel lobby.
Upon arrival we were told to park our car at the underground parking next door.
We paid around $20 Euros a night to park our car underground which is a pretty fair price for most cities in Europe.
Overall, this is an excellent choice and value for folks who want to visit this fun city!

  • Stayed: July 2013, traveled with family
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Thank SanDiegoLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this reviewResponded July 10, 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Lys

Address: Calle Martinez Cubells 5, 46002 Valencia, Spain
Location: Spain > Valencian Country > Province of Valencia > Valencia > Sant Francesc
Amenities:
Bar / Lounge Beach Room Service Suites Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Valencia
#3 Luxury Hotel in Valencia
#3 Green Hotel in Valencia
#5 Family Hotel in Valencia
#6 Romantic Hotel in Valencia
#17 Business Hotel in Valencia
Price Range: $97 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vincci Lys 4*
Number of rooms: 101
Official Description (provided by the hotel):
Right in the centre of Valencia and just a two minute walk from the train station and the Town Hall Square. Vincci Lys Hotel is located on a quite pedestrian street and surrounded by all kinds of shops, restaurants and buildings of cultural interest. Decorated in an elegant and attractive style. It is the only hotel in the centre of Valencia with a car park and direct access to its premises. ... more   less 
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Also Known As:
Vincci Lys Hotel Valencia
Vincci Hotel Valencia
Vincci Hotel Lys

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