My partner and I booked this hotel for three nights over the Christmas period. We made a reservation with the hotel for the restaurant three nights before Christmas Eve. When we checked in on Christmas Eve, we again confirmed our booking for the restaurant at the front desk. At the time of our booking we went to reception to confirm where the restaurant was and they directed us to go down the front stairs, outside and around the corner. I thought this was rather odd but we got our coats and off we went. Outside the restaurant the doors were locked and the inside was dark. We went back to reception to check again. Again, we were simply directed outside. I said, "But the doors are locked". The young man on reception then said, "Yes, it's closed" !!!! Apparently it wasn't open even though he had confirmed the reservation again this very evening and just directed us to the locked doors. I then noticed that there was an internal entrance to the restaurant, as you would expect, right next to reception, which just becomes more bizarre. We were then joined by four more angry guests that had also made reservations and in their case already deposited 100 euros for their booking. After then being told there was no Manager and that we could have bar food instead, I simply gave up. We were lucky after half an hour of walking around the city to find somewhere that could accomodate us. This hotel completely let us down on Christmas Eve and with no good excuse. This is also quite a noisy hotel and we woken one morning at 9am by renovation work, so not overly impressed.
- Official Description (provided by the hotel):
- The Ayre Hotel Astoria Palace is located in the heart of the city, which is well known for being the financial, shopping, cultural, and historical center of Valencia. Located only 100 meters from the Town Hall and close to the Cathedral of Valencia, the Ayre Hotel Astoria Palace boasts of 204 completely renovated rooms. The hotel also provides meeting rooms, a gymnasium, a large terrace/garden, and a wonderful restaurant specializing in Valencian and Mediterranean cuisine. ... more less
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- Also Known As:
- Ayre Hotel Valencia
- Astoria Palace Valencia