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“Absolutely marvellous. Great service.”

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SH Valencia Palace Hotel
Ranked #31 of 101 Hotels in Valencia
Certificate of Excellence
Venice, Italy
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Absolutely marvellous. Great service.”
Reviewed October 30, 2012 via mobile

The rooms are very spacious. Very clean and right in front ic the park. Staff very respectful and polite and prompt. Really enjoyed ourselves. Strongly recommend. The great Valencia park is right outside the door.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AAMarwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, October 31, 2012
Dear Guest:
First of all, I would like to thank you most sincerely for your kind words and for having taken some of your valuable time in writing to us.
Thanking you once more for your comments, and hoping to welcome you again in our hotel in the near future.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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926 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (86)
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English first
Blackpool, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2012

The hotel is very modern looking hotel compare to the ones I been in Europe. The room was clean and good size. It was approximately 15 minutes to the town. The restaurant was amazing – loved the food. I didn’t use the pool there but I did dropped by it and it looked clean .I would definitely stay at SH Valencia Palace Hotel on my next visit to Valencia.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Afamefula E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, October 31, 2012
Dear Customer,
Thank you for choosing SH Valencia Palace Hotel during his stay in Valencia ,and we sincerely appreciate your kind comments about our services.
We are looking forward to see you again and thank you for write your opinion in Tripadvisor.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
113 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed October 20, 2012

A modern hotel with helpful staff. The room was comfortable, we came back here with pleasure after an eventful day. The Breakfast was excellent with a wide choice of hot dishes, snacks, fruits. During breakfast sounded nice music. We didn't find serious shortcomings in this hotel. Well probably only...it was not so pleasant to swim in the pool because of an excessive smell of chlorine. We could walk to the "city of science and arts". But the sea, unfortunately, far away.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wind41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality department at SH Valencia Palace Hotel, responded to this review, October 22, 2012
Dear Guest.
Thank you very much for choosing our hotel for your stay in Valencia. We appreciate the time taken to evaluate their experience with us and we also appreciate the comments about our Hotel
We reiterate our thanks and we hope to have you here in the future.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxshott, Surrey
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 14, 2012

My two daughters, early 20's, recently stayed in this hotel for three nights. One is studying in Valencia and the other went to visit. As a treat I put them up in this hotel. They had to complain about ant infestation in the first room and in the end spent three nights in different rooms, each as bad as the previous one. The hotel staff seemed unconcerned about customers waking up to find ants in their beds! This is surely not what anyone would expect from a five star hotel!

Room Tip: As a family we would not use this hotel again or recommend it to anyone
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ronacruickshank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, October 16, 2012
Dear Guest, first of all, thank you very much to participate on Tripadvisor,
Any suggestions of our customers are an effective way to keep working for his greatest satisfaction.
We regret the incident and assure you that this is a very exceptional case. Our cleaning team always works besides rigorously comply with all official controls mandated in the legislation.
We are looking forward to see you again and have the opportunity to live up
to your expectations.
Yours sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 11, 2012

room was good for our stay - 10 min walk into town, short metro to the beach or bike ride. entrance very nice, staff friendly. there was free sauna which was good. the room was well presented - nice decor, although we were in one of the older rooms- the newer ones looked much fresher and nicer but sadly these were all gone. the room did have a faint smell of sewers which wasnt great, but u got used to this after a minute or two. breakfast was amazing - defo worth the extra few £ when booking online.
having known everything about the hotel, i would still have booked.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liz b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, October 16, 2012
Dear Customer,
First of all, I would like to thank you most sincerely for your kind words and for having taken some of your valuable time in writing to us.
Thanking you once more for your comments, and hoping to welcome you again in our hotel in the near future.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 7, 2012

This hotel is easily reached from the airport via the metro (station Aragon) and this line also runs down to the sea (station Neptu). The hotel is well located for the city centre.

First impressions are of a melia type hotel - nothing grand but OK. Reception are helpful, efficient and welcoming, Rooms are furnished to a high standard and bright and light - all white and beige, As expected there are bathrobes and bath products are classy..

There is a small covered pool on the roof and a separate sun terrace (towels are available from the spa on the same floor.

Breakfast offers a superb selection of foods with lots of Spanish treats - but it is taken at what appears to be a dismal conference room reached by steep stairs at the rear of the ground floor- the room has zero ambiance.

I asked for a quiet room conscious of traffic noise - I was on the fifth floor which was good until Saturday when there was a wedding - very loud music until two in the morning - but worst the sound of clodhopping feet attempting to dance on the wooden floor above.

There are lots of good bars and restaurants round about - try the Cantina del Turia in the Calle Salamanca for a warm welcome - its tiny but the food is good

Room Tip: some rooms overlook the park
See more room tips
  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank englanderin186299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality department at SH Valencia Palace Hotel, responded to this review, October 11, 2012
First of all, thank you for choosing the SH Valencia Palace Hotel during his stay in Valencia.

On behalf of the entire team, we sincerely appreciate your comments, helping us and encouraged to keep improving day by day, with the sole purpose of satisfying our guests.

We hope to have again with his presence.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
136 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed October 5, 2012

This is a 5* hotel and must be judged by that standard. I really liked the hotel: it is clean, modern, well-designed: it has a cute little pool, a sun-bathing area (too far from the pool), and a spa service. Breakfast is generous and well-presented as a buffet. The main restaurant is superb: I stayed on half-board terms and dinner was great - 3 starters (not a choice but all 3), then a choice of fish or meat, and a dessert. The deal I was on included wine with the meal ( a whole bottle for two) plus water and bread which normally entail extra charges. The chef is seriously good but what would bring me back here (despite my worries - see below) is the maître d' - David M. He is French, he is charming and he knows his job to perfection. It was a pleasure to discuss wine/food/service with him. He is simply brilliant.
The worries: the hotel's wifi system is worse than dreadful. Free wifi was part of my deal: this is good because I would have refused to pay for it. Even with free wifi, because I have a tablet and a laptop for work and my wife has an iPad, we needed THREE authorisations per 24 hours. Even with authorisation and despite having a room close to the centre of the hotel, the signal was so weak that it dropped us every 20/30 minutes. No business man could tolerate this kind of service. Totally beyond belief.
The reception staff were superb: nothing was too much trouble. The bell-boy was a bit above himself, but smiled and got away with it. The hotel is directly on the number 4 bus route which takes you to the old city centre (5 mins) or the port (10 mins) each single trip being 1.5 euros per person. Wonderful.
A final worry. My wife and I were trapped in a malfunctioning lift for 10 minutes. The duty manager apologised perfunctorily: basically, he did not give a damn. He missed a trick by not offerring a token bottle. More seriously, I wonder how good the construction is.
We still liked the place......and loved the restaurant.

Room Tip: Be close to the lifts (i.e. the centre of the hotel). They told me that the wifi was even worse in t...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality depertment at SH Valencia Palace Hotel, responded to this review, October 11, 2012
Dear Guest:
We would like to appreciate your time writing your kind letter with the comments
about your stay among us. We want that you know every hotel departments are
knowledgeable about your kind remarks.
We apologize that WiFI signal doesn´t work properly in your stay, we always tried to improve our services every day.
Thanking you once more for your comments, and hoping to welcome you again in our hotel in the near future.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SH Valencia Palace Hotel

Property: SH Valencia Palace Hotel
Address: Paseo Alameda 32, 46023 Valencia, Spain
Location: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 101 Hotels in Valencia
Price Range (Based on Average Rates): $
Hotel Class:5 star — SH Valencia Palace Hotel 5*
Number of rooms: 248
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