We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Small rooms and thin walls marred this place”
3 of 5 bubbles Review of SH Ingles

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
SH Ingles
Ranked #47 of 100 Hotels in Valencia
London, United Kingdom
Level Contributor
187 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Small rooms and thin walls marred this place”
3 of 5 bubbles Reviewed September 21, 2012 via mobile

Pretty small rooms and paper thin walls. After staying in several places this was a very crummy breakfast. They have cooked items but carefully hide the signs to avoid orders. Must be better places than this.
Nice bar.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuncJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Dpto. de Calidad at SH Ingles, responded to this review, November 5, 2012
Dear Customer

The first thing we want is to thank you chose us for your stay in Valencia.

We would have liked to meet its expectation of a greater way than we have done. Have no doubt that we take good note of your observations and comments.

Please accept our apologies and hope to see again with his presence and to show that this was an exceptional circumstance has nothing to do with our quality standards.
Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

605 reviews from our community

Traveler rating
    150
    316
    109
    17
    13
See reviews for
70
314
20
54
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
187 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed September 21, 2012 via mobile

Pretty small rooms and very crummy breakfast. Good central location and historic sites are nearby. Must be better places than this - best to research value v quality. Veneer is good here but scratch deeper and you'd realise this is not great.... Shame

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuncJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Dpto Calidad at SH Ingles, responded to this review, November 5, 2012
Dear Customer

The first thing we want is to thank you chose us for your stay in Valencia.

We would have liked to meet its expectation of a greater way than we have done. Have no doubt that we take good note of your observations and comments.

Please accept our apologies and hope to see again with his presence and to show that this was an exceptional circumstance has nothing to do with our quality standards.
Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

My husband and I booked a 3 night bed and breakfast stay in the hotel. After reading some of the reviews I was worried - which I shouldn't have been. I emailed the hotel in advance to advise them our flight would be arriving late in the evening.
When we arrived at the hotel we were greeted and checked in very quickly. Our room was over looking the front of the hotel, it was a lovely large spacious room with a huge bed...,, the bathroom was on the small side, but as there was just the 2 of us, it didn't bother us.
The hotel was clean and the staff were polite. Top tip, learn some basic spanish, not everyone in valencia speaks english, For free WIFI pop into FInnegans irish pub, it is a 2 minute walk in the Reina Plaza . The hotel is in a great part of the city and you can wonder for hours round the streets.
If I am ever lucky enough to come back to Valencia, I will stay in this hotel again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gilli_D80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Dpto. de Calidad at SH Ingles, responded to this review, November 5, 2012
Dear Customer,

We are glad to know they have enjoyed while visiting the city of Valencia.

We are full of hope receive feedback and know they have enjoyed the facilities, services and location of the property.

Your comments encourage us, collectively, to improve every day looking for the constant satisfaction of our guests.

Reiterating our appreciation, we hope shortly recount his presence.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Posen
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed August 25, 2012

This is one of my worst experiences EVER! Although I booked a non-smoking room with two beds, I was offered a room with one bed, which i couldn't take since I stayed with my friend.
Finally we got a smoking room which was STINKING!
All the people at the front desk were very, very RUDE, didn't smile at all, didn't care about the customers.
What is more, I was NOT informed at the check-in that i don't have a breakfast included so I came to eat the breakfast in the morning. I was on the list, so we sat down, started to eat and the the waitress came and told me to sign that I have eaten a breakfast... I had to do this since I already ate something. For the breakfast we had to pay 12€ each person.
At the time of check-out I told the woman that nobody informed us about the price of breakfast and whether it was included or not, but nobody cared....
What is more, there was a water going out of the AIR CONDITION, I came to the front desk but they said: "This is not our problem..."
I would never recommend this hotel to anybody. RUDE PEOPLE!
Will definiately not stay there again.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pawel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Departamento de Calidad at SH Ingles, responded to this review, September 12, 2012
Dear customer

We want to inform you about our great concern for their comments.

We are collecting information relating to your case, to take the necessary measures so that never again occur.

It is important to let you know that our regular and continuous performance and service are well received by customers.

Please accept our apologies and hope to count on your presence again and be able to show, that this has been an exceptional circumstance that has nothing to do with our quality standards.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed August 23, 2012

We booked this hotel in Valencia because it was such a good value. The location was great - close to everything in the old city center. The rooms were a bit dark, and ours, although a beautiful corner room, was a bit dank and musty smelling. There were several bulbs out in the bathroom while we were there, and they were never replaced. Breakfast was rather standard fare - nothing to write home about. Bed was just so/so in terms of comfort. But the staff was helpful (gave us a map to find the public parking) and attentive, and, did I mention the great location? If looking for a good buy, this might be for you.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmc923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Departamento de Calidad at SH Ingles, responded to this review, September 12, 2012
Dear customer,

It is a pleasure to know your opinions and your satisfaction.

First and foremost we thank you that we have chosen for your stay in Valencia

Feedback fill us with satisfaction and encourage our team to improve every day, in search of the highest satisfaction of our guests.

Reiterating our thanks to you, we hope soon again with his presence.

We hope to meet them on other occasions

Receive a cordial greeting
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 21, 2012

We chose this hotel as we wanted a 'typical' Spanish hotel, close to the centre and we were not disappointed! We were greeted by friendly staff and the receptionist even telephoned the local car park to see if it could accommodate our vehicle during our stay. Our requests for an extra child's bed and low floor room for my parents were met but there did turn out to be two lifts anyway. Rooms were very clean and spacious - just short of complimentary tea or water though. Lovely bathroom products and plentiful towels along with a safe to store personal items. Breakfast was simple but ample, served in the modern restaurant. 5 mins walk to Plaza de la Reina so perfect location. We will definitely return!

Room Tip: Ask for a room overlooking the stunning ceramics museum!!
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola4424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Departamento Calidad at SH Ingles, responded to this review, September 12, 2012
Dear customer
The first thing we want is to thank you that you have chosen us during your stay in Valencia.
We would have liked aided in these small details and be able to meet your expectations.
Because it has not been so fully, no doubt we take good note of its observations and comments.

Please accept our apologies and hope to count on your presence again and be able to show, that this has been an exceptional circumstance that has nothing to do with our quality standards.

Receive a cordial greeting

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Valencia hotels
Petit Palace Bristol
#21 of 100 in Valencia
4.0 of 5 bubbles 740 reviews
Sant Francesc
Catalonia Excelsior
Catalonia Excelsior
#19 of 100 in Valencia
4.0 of 5 bubbles 842 reviews
Sant Francesc
Hotel One Shot Palacio Reina Victoria 04
Show Prices
Show Prices
Show Prices
Sant Francesc
Vincci Palace Valencia
Vincci Palace Valencia
#26 of 100 in Valencia
4.0 of 5 bubbles 1,188 reviews
Sant Francesc
Hotel One Shot Colon 46
Hotel One Shot Colon 46
#12 of 100 in Valencia
4.5 of 5 bubbles 436 reviews
Sant Francesc
Vincci Lys
Vincci Lys
#10 of 100 in Valencia
4.5 of 5 bubbles 1,797 reviews
Show Prices
Show Prices
Show Prices

Been to SH Ingles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SH Ingles

Property: SH Ingles
Address: Calle Marques de dos Aguas 6, 46002 Valencia, Spain
Location: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Business Center with Internet Access Restaurant
Hotel Style:
#17 Family Hotel in Valencia
#31 Romantic Hotel in Valencia
Price Range (Based on Average Rates): $
Hotel Class:3 star — SH Ingles 3*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotwire, Hotels.com, Priceline, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your SH Ingles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sh Ingles Hotel Valencia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing