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“Attractive hotel shame about the customer care.”
4 of 5 bubbles Review of Hotel Dna Monse

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Hotel Dna Monse
Ranked #2 of 19 Hotels in Torrevieja
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Attractive hotel shame about the customer care.”
4 of 5 bubbles Reviewed October 18, 2012

I have not stayed here as we have family nearby. The hotel looks very nice & the amenities are good. But my experience is eating in the restaurant which has nor been as good as you might expect.
The first time was the day of the official opening and we had a meal in the downstairs restaurant, it was all very nice and 4 of us had various dishes.
Since that time my family have had both good and not so good meals. The service is not very good, there is a lot of waiting and the staff are a bit surly.
This week three of us went in for a meal at lunch time & had the more expensive set menu, we all had tuna salad, served with a very nice green salad.
It was really tasty and nicely presented.
For our main course we all chose escalope of pork. Well when it arrived the escalope looked like a huge popadom sitting over a mound of very dark green vegitables, which looked very unappitising. There were also some greasy looking chips.
It was obvious that the meat had been deep fried which made it quite tough. We all tried to eat some but although the taste was ok the vision on our plates put us off. The waiting staff could see we had left 90% of the food but were not interested in why.
We ordered our desserts which, was one ice cream which came a good 5 mins before the
the cold rice and a portion of tirimisu.
My tirimisu was not good at all, it was 90% artificial cream & 10% sponge and not fresh so the cream was quite solid and the small amount of sponge was dry. The rice dessert tasted very nice but the rice was so over cooked that it was almost impossible to tell it was rice
We asked 3 times for the bill & as no one was making any attempt to bring it, I said to my husband , to just leave what we could work out we owed and we would leave .
At the point we stood up, two of the waiting staff came to our table & we told them that the food had been very mediocre & badly cooked. To which one of them said it was quite correct to put escalopes in the deep fat frier. They just seemed to think we were being unreasonable and no apologies at all. The other waiter just smirked to which my brother said He didn't think it was a laughing matter.
So we left, it is such a shame that they have such a bad customer service attitude, as it has all the potential for being a really good place.

  • Stayed October 2012
    • Location
    • Cleanliness
Helpful?
Thank skier6277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Doña M, Director de Relaciones Públicas at Hotel Dna Monse, responded to this review, June 11, 2013
Google Translation
“Estimado huésped. Agradecemos su comentario que contribuye a que conozcamos directamente la opinión de nuestros huéspedes. Lamentamos que, como dice, no tuviera el servicio que deseaba, así como que no les gustara cómo estaban cocinados los alimentos que se le sirvieron. Nuestro objetivo es ofrecer la mejor calidad en cada uno de nuestros platos del Restaurante El Cucharón y buscamos, continuamente, la mejora en nuestra cocina. No obstante, tomamos nota de la incidencia que nos comenta y le recomendamos una nueva visita a nuestras instalaciones donde podrá comprobar los aspectos que le comentamos. Reciba un cordial saludo.”
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395 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Vik, Iceland
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

The hotel is new so every thing in it is fresh and they have all the latest technology. As soon as we arrived we were charmed about the look of the hotel, every thing has bin organized and thought for. The interior arcitekt is also stunning and well organized, using lights to complete it all. Rooms are spacius and beautiful and beds quite good. The food at the restaurant is among the best food that I have had here in Spain for these last 2 weeks and breakfast is good althoug now it is off season and probably a litle less varity of the food on the breakfast table. The price is surpriceingly low, now arround 100 euro for 1 night in double room including breakfast and this suprices me a lot because I feel like I'm in a 5 star hotel, every thing is really professional here. Wifi is free and available all arround the hotel. On the roof top there is a fabelous swimming pool and sunbed area. If there is something negative to say about it, it would be that the hotel is a litle too far from the town and arround it is only a residential but quite quiet, also the most of the hotel staff don't understand and speak english and we had a lot of problem with this in the restaurant downstairs and in the spa, we endet on canceling our massage apointment because of language problem and some undescribable mistakes with our apointment time caused by one member of the staff in the spa.
I would althoug highly recommend the hotel self to everybody traveling arround Torrevieja!

Room Tip: Don't go to the spa unless you speak Spanish!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelersouth10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed October 9, 2012

cannot fault the hotel, its brand new, lovely spacious rooms and excellent facilities on site.

Things which are positive:
-excellent breakfast; choice of cereals(special k); pastries,breads,hot and cold choice.
-English newspapers provided in breakfast room daily.
-Lovely pool area and sunbathing terrace. really nice to have toilet facilities by the pool also.
-spa is excellent, lovely facilities, and we had it to ourself everytime.
-excellent supermarket next door to hotel

Negatives:
-charging €5 everytime you want to use the gym?? this is a joke-its only 1 threadmill and a few machines, it doesnt open until 10am?again you would go 1st thing in morning.
-charging €3 per towel per day for the pool? again this is a joke, for my stay that would have been €21 for 1 expensive towel; i just didnt return it till i left.
-charging €15 to guests every time to use the spa- there should be a discount.
-Only 1 english speaking channel on tv-no problem for me as i dont watch tv on holidays.
-do not stay here if you dont have a car rental, hotel is out of town, taxis are €10-15euro each way, so quickly added up. Hotel staff would say they have a €10 rate with a cab company but then forget to tell them and we would be on the meter.
-Meal in the restaurant wasnt great, i got a duck salad and couldnt even eat it-was dripping in sauce you could not even see the lettuce-v poor.
-bus service from hotel is really bad, 1 every hour and not on the hour so you dont know what time it will arrive. you need a car-do not stay here otherwise.
-nothing around hotel to walk too, no pubs or restaurants, its out on its own, drive everywhere.
-no maps, bus times, tourist info in hotel, not even 1 information stand so do your own research.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IrishGirls2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Doña M, Director Comercial at Hotel Dna Monse, responded to this review, January 21, 2013
Google Translation
Estimado huésped,
Lamentamos que su estancia no haya sido de su total agrado. Nuestra ubicación efectivamente no es en el centro de la ciudad sino en la tranquila Urbanización de Los Balcones tal y como indicamos en nuestra web. Es cierto que se debe utilizar el coche puesto que desde nuestro hotel hasta la playa o la cuidad no hay calzada para poderlo hacer a píe pero no estamos de acuerdo en que nos encontramos muy lejos de todo puesto que el centro de la cuidad sólo se encuentra a unos 4 Km. No obstante, agradecemos su opinión e intentaremos mejorar nuestros servicios. Esperamos que estos hechos no le impidan visitarnos nuevamente en una próxima ocasión.
Reciba un cordial saludo.
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Moscow, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 5, 2012

New hotel, rooms confortable, good price, near Torrevieja City, few minutes by car from the beach and good price. Just one problem, I was waiting at the front in the coffee shop for longer and nobody came to ask, bad service here.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexei S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Doña M, Director de Relaciones Públicas at Hotel Dna Monse, responded to this review, June 7, 2013
Google Translation
“Estimado huésped. Agradecemos su buen comentario sobre nuestro hotel y que haya valorado el confort de nuestras habitaciones y la buena relación calidad-precio que ofrecemos. Lamentamos que tuviera que esperar a ser atendido en la cafetería. Desconocemos las razones de esa demora en el servicio pero debe saber que hemos tomado nota para que esto no vuelva a ocurrir. Esperamos que esto no sea un obstáculo para que vuelva a visitarnos y a disfrutar de todo lo que ofrece nuestro hotel, así como de las mejoras que ha experimentado desde que usted nos visitó por última vez.”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver, canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

things we liked about the hotel: clean and new, contemporary decor, modern, large spacious room, comfortable beds with quality high thread count bedlinen, huge bathroom, free soft drinks in room minibar, wonderful roof terrace, free parking, delicious breakfasts with hot and cold options with real coffee, friendly staff etc etc.

things we didn't like: poor wifi connection in room and constantly having to sign in to access, charges for gym, lack of some basic services at front desk e.g. no info or maps available. would also agree with previous reviewer that bar staff need to be a bit more smiley....

all that said, the pros definitely outweighed the few cons and it is definitely the best hotel in town.

Room Tip: ask for a room with a view!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanna4364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Doña M, Director de Relaciones Públicas at Hotel Dna Monse, responded to this review, June 11, 2013
Google Translation
“Estimado huésped. Es un placer conocer que le gustó tanto nuestro hotel y disfrutó de una agradable estancia. Pudo comprobar, como dice, la calidad de cada uno de los elementos de las instalaciones, la cuidada decoración y la profesionalidad de nuestro personal. En cuanto al problema que comenta en relación con la conexión wifi debemos decirle que actualmente ésta es de máxima calidad en cada uno de los rincones del hotel. Y sobre la información que tenemos en recepción, actualmente tenemos mapas no sólo de Torrevieja, sino también de municipios limítrofes, así como de todo tipo de actividades que puede disfrutar durante su estancia en Hotel Doña Monse. Esperamos verle de nuevo por aquí. Las puertas de nuestro hotel están abiertas siempre. Reciba un cordial saludo.”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 9, 2012

We wanted a few days chilling somewhere in the sun, but weren't sure where to go; then we came across the Dna Monse and knew it was perfect. It certainly didn't disappoint. It's fabulous; with very modern decor and extremely good value for money (at the moment while it's still new). The bathrooms are gorgeous, as are the rooms. Breakfast was included and was a high standard. The pizza restaurant downstairs was superb as well. The mixed salad for 6 Euros was huge and more than enough for two people, with the pizzas around 8 Euros, and where else can you get a cup of coffee for 1 Euro these days? The 1st floor restaurant was just as good; a bit more expensive, but good food freshly cooked to order. Then there was the rooftop pool and bar, which has to be seen! The first time we saw it was when we arrived late at night and popped up for a quick drink. Amazing. They play fantastic music all day and evening. The hotel is a 35 minute bus ride into Torrevieja (linea bus route E and only 1 Euro 30); buses are every 40 minutes. Taxi to La Zenia was about 12 Euros. We could have gone in to experience the night life, but preferred to eat at the hotel and then go to the rooftop bar. We had a quick look at the spa and wellness centre which looked wonderful, but didn't really have the time to use our one hour free session. This hotel absolutely fitted the bill for us for what we wanted. We loved it. I just hope they keep up the high standards and retain everything just the way it is. It would be a shame if it started to go downhill once it gets really popular.

Room Tip: Rooms overlooking lagoon (the salt lake) have a wonderful view, but they are on the road side and th...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank enu1hrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 6, 2012 via mobile

A brand new hotel with an incredible off site location, but very nice parking option inside and out. Fast check in / out service and nice size room.

The only thing that we were dissapointed by was the restaurant. Ate dinner there one night. Did not finish starter or main as every ingredient seemed to come from a can :(Breakfast was no more than OK compared to other 4 star hotel breakfasts. Had a lunch in the downstairs restaurant which was much better!

Did not try the roof top swimmingpool or the Spa, so have no comments for that!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Doña M, Director de Relaciones Públicas at Hotel Dna Monse, responded to this review, June 11, 2013
Google Translation
“Estimado huésped. Nos alegra conocer que le gustó mucho nuestro hotel, ubicado en la tranquila urbanización Los Balcones de Torrevieja, así como la atención de nuestro personal. Lamentamos que el servicio del restaurante y el desayuno no resultara como deseaba. Nuestro personal, altamente cualificado, intenta ofrecer la mejor atención y los productos ofrecidos son cuidadosamente seleccionados, buscando la mejor calidad. No obstante, tomamos nota de su opinión y le animamos a visitarnos, de nuevo, para comprobar la mejora contínua de nuestros servicios, así como la piscina de nuestra azotea y el SPA, que no puedo visitar durante su estancia, donde vivirá, seguro, una experiencia inolvidable. Reciba un cordial saludo.”
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Additional Information about Hotel Dna Monse

Property: Hotel Dna Monse
Address: Avda. Orihuela, 75-Urab. Los Balcones, 03186 Torrevieja, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Torrevieja
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 19 Hotels in Torrevieja
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Dna Monse 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located in a privileged area, just two minutes far from Torrevieja and Orihuela Costa beaches and five minutes far from the city centre. The Hotel Dna Monse offers an exclusive accommodation in a unique environment with views to the Pink Lake and the Mediterranean Sea. It was opened in May 2012. ... more   less 
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