Don’t be deceived by the glossy pictures or the elegant rooms, we were and paid the price. We booked two weeks on a self catering basis. We arrived in Alicante airport picked up the hire car which we booked for two weeks and drove the 30 plus miles towards the said resort, we then had to phone the contacts on our mobile telephone to finalise directions to the site.
We were directed to a terraced house which boasted it was on a complex, we expected a reception room , bar club or something similar, there was nothing other than a swimming pool outside which was similar to the one in the picture but obviously a different site to ours , we began to think we had come to the wrong place. On arrival we found ourselves in a block of empty houses on a cold wet day with gusting winds. We went looking for a heater due to the cold and found none, we phoned the contact who did not live near us to tell them about the cold rooms and was there a heater we could use, we were told to complain to our booking reps in the UK , so we phoned UK to complain and was advised that we would receive a call from the contact in spain and were subsequently offered a heater for 25 Euros as it was not on the description of our package. Air conditioning was on the description but we didnt have that either nor was there any tea coffee facilities or pantry which was on the description also. Fuses blow when the heater is switched on if more than 3 appliances are switched on and it gives out about as much heat as a candle.
The shops were not as close as described and were not within reach of anyone old who had walking disabilities, there was no toilet rolls, no maid service for a week, you had to make your own beds, no dish clothes, washing up liquid , no soap , no cooking utensils , no more than enough hot water for two to have a shower, no microwave, no telephone no drawers to place clothes, open plan three flights of stairs so very difficult to warm up. Had to place towel on floor in front of door to stop wind blowing across tiled floors, only one tv in house which only had Spanish German and Eurosports. It was basically hotter in the hire car after a short journey , in fact it was luxury
No internet connection. Weeds in front garden, birds crap outside back door on tiles, rear view from bedroom looks on neighbours back wall, no smoking policy in building . Most of the houses are privately owned and rented out, some have been left for 2 or 3 months and are rented on a rota basis. Local beach is not 10 minutes walk, it is ten minutes drive and is not a sandy beach but a rock promenade. There is no bar or club on site and the nearest watering hole is said to be only 10 minutes walk across waste ground or isolated roads. The rooms do boast two stand up fans which were covered in dust. Towels could not be dried between days due to no heating facilities.
If you wish to dispose of any rubbish you will find a wheelie bin down the road on a street corner to throw away your rubbish.
The company who managed the area is called bridge homes international. Reports from the contact pete & zoe told us that the company are messing about with their wages so they cant help the customers contrary to their current beliefs.
We booked two weeks commencing on the 2 march 2009 till the 16 march 2009, on the 5 march only 3 days into the holiday we phoned UK to cancel our holiday and get us back to UK, this they did very promptly, we subsequently rebooked our second week to Malta and had to pay for a new holiday which we thoroughly enjoyed.
This holiday experience was a complete waste of money, time and effort, I do not recommend any person to if elderly, has young children or after a exciting holiday to even contemplate going to this so called housing estate resort unless you want to make a complaint as well.
the hire car went back a week early and despite paying additional insurance no refund is permitted
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- Also Known As:
- La Cinuelica Hotel Torrevieja