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“Avoid this hotel !!!” 1 of 5 bubbles
Review of Esmeralda Beach Hotel

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Esmeralda Beach Hotel
Ranked #164 of 191 Hotels in Benidorm
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Avoid this hotel !!!”
1 of 5 bubbles Reviewed July 20, 2013

We arrived at this hotel with an open mind, reception is clean and presentable we were given keys to room 609, awful dingy grotty room the balcony was bigger than the room itself. Was nearly decapitated by the metal shutter on the window! Opened it to go to the balcony just stepping thru as it snapped slamming down I was then trapped on the balcony ,my husband managed to lift it enough for me to crawl back in!! Complained at reception about the state of the room to be told you will have to wait till Monday when manager is back.sunday evening tried to plug in hair dryer in the one and only socket in the room for blue sparks to flash from it then it fell off the wall, once again told reception they said they would get someone to look at it! Returned later that evening someone had been and had a look at the plug etc just looked tho nothing sorted and to top it off they failed to close and lock the door wide open only luck stopped us from being robbed!! This was the final straw we moved out then and there to an apartment. They didn't bat an eye I think this must be a common occurrence. DO NOT BOOK THIS HOTEL UNLESS YOU WANT THE FAWLTY TOWERS EXPERIENCE!!

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Susanross65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    32
    61
    85
    43
    120
See reviews for
48
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Paphos, Cyprus
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 20, 2013

This hotel is now called the Esmeralda Hotel and Art and appears to be an eclectic fun hotel if website pictures are anything to go by. In fact it isn't. The tapas bar at street level is better advertised than the hotel which is reached via the basement. It cannot be approached by car and there are no car parks within a reasonable distance. The reception was dark and dingy. The miniscule lift stank of fish (the source, I imagine, is the greasy spoon dining room it passes. Any redecoration was done in the distant past the both outside and in the paint is peeling or completely absent. The rooms we were shown were dark and dingy with junk shop furniture lit by one low wattage bulb. The supposed artwork consisted of a few pieces of raw timber nailed to the walls! We had paid £75 a night for two nights. The previous night we had paid £46 to stay in a spotless room with all mod cons at Gatwick Airport. This hotel is the equivalent of a low budget back-packers' hostel in Thailand. In over 30 years of travelling Europe during which we stayed at some pretty basic accommodation on occasions this is the worst hotel we have ever visited. Not in our nature to complain - simply don't go there again - but felt had to make an exception in this case! The website is a complete misrepresentation of the hotel. We were offered rooms in a sister hotel for an extra 59 euros a night bot wouldn't chance it. We left without opening our suitcases and are now trying to obtain a refund from Expedia. Took a few photos but they don't really depict the awfulness of the place.

Room Tip: Don't go there - you'll regret it - I don't believe there any good rooms
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Rodney J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Benidorm hotels

Goole, United Kingdom
Level Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed July 11, 2013

Stayed here for 10 nights at beginning of June. The hotel was very clean and the food was catered for the Spanish only. Apart from that not a lot else going for it. Caters 100% for the spanish and although I have nothing against pensioners, the spanish one's are the most ignorant selfish people on this planet. They wold just push anyone out of the way to get into the lifts and get to the front of the queue for food. Only a handful of english people there when we were and all complained about the food.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Scott O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

Nice to see someone put a good review about Esmeralde Beach Hotel .
We have just returned on 28th june , must admit was a little worrid about going due to bad reviews. we arrived on 20th june , man on reception was very helpful. . got our room family room top floor at the back of the hotel . multi coloured room . but kept clean , cleaners in every day . clean towels etc. no complaints at all. tv worked air con worked well. continental breakfast good choice. lunch and dinner very good . i dont like fish at all , a good choice of other food, and very well cooked , and always fresh. better cooked than some of the 3 and 4 star hotels we have been in.all the staff was friendly and helpful . yes there is only 1 plug socket in the bathroom but we managed to charge our mobiles and cameras ok. really enjoyed our holiday in Benidorm and would return to this hotel again.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gordon50Derbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crewe, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

first let me say i was optimistic what to expect due to all the bad reports,the room was 503 at rear i found this very clean decor was rubbish, this did not bother us has we go on holiday to enjoy not to complain about decor if bedding and bathroom is clean and kept clean,which it was every day clean towels and complete room cleaned by a very competent cleaner.The dinning room wanted painting with a pale paint,breakfast was continental so not much to say,lunch and diner we found very good,good food and cooked very well,no complaints with any of staff what so ever.Full board came with free water and as many bottles of our choice of wine as you wanted, in all for a 2star hotel i will be going back.ps if you want a quiet nights sleep pay little extra for a front room with a great view.all rooms have free air-con

Room Tip: book sea view also quieter at front
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank h0lidayLOVER64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed June 16, 2013

we booked in to the hotel for 4 nites half board we were in room 204 which looked out on to a back street very noisy bars on the windows and a crappy shutter that broke wen we opened it, the food was awful, we only stayed 1 night and booked into somewere else, the décor was weird and we only had 1 plug socket which was in the bathroom, the tv didn't work, I wouldn't av let my cat stay here it was disgusting NEVER again.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank annette p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed June 8, 2013

Worst hotel in my experience,never ever.Yes one thing is perfect-location,seawiev brom balcony(room 106).Very,very basic food,very poor breakfast.The hotel interior is quit strange(black walls,room 703),some rooms has no windows.The cleaning team is could be better.
The hotel needs completely renovation.The sleep quality is awful,lucky you if yours neighbor is urbane,otherwise all sounds and conversations is clear to hear,wow!?
So, my advice better pay few more quid and booked better accommondation.......

Room Tip: We are booked 106
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  • Stayed May 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Vychinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Esmeralda Beach Hotel

Property: Esmeralda Beach Hotel
Address: Calle San Pedro 14, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #164 of 191 Hotels in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:2 star — Esmeralda Beach Hotel 2*
Number of rooms: 68
Reservation Options:
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Also Known As:
Esmeralda Hotel Benidorm

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