We arrived at this hotel with an open mind, reception is clean and presentable we were given keys to room 609, awful dingy grotty room the balcony was bigger than the room itself. Was nearly decapitated by the metal shutter on the window! Opened it to go to the balcony just stepping thru as it snapped slamming down I was then trapped on the balcony ,my husband managed to lift it enough for me to crawl back in!! Complained at reception about the state of the room to be told you will have to wait till Monday when manager is back.sunday evening tried to plug in hair dryer in the one and only socket in the room for blue sparks to flash from it then it fell off the wall, once again told reception they said they would get someone to look at it! Returned later that evening someone had been and had a look at the plug etc just looked tho nothing sorted and to top it off they failed to close and lock the door wide open only luck stopped us from being robbed!! This was the final straw we moved out then and there to an apartment. They didn't bat an eye I think this must be a common occurrence. DO NOT BOOK THIS HOTEL UNLESS YOU WANT THE FAWLTY TOWERS EXPERIENCE!!
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- Also Known As:
- Esmeralda Hotel Benidorm