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“disgusting AND DEPLORABLE ,”

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Esmeralda Beach Hotel
Ranked #165 of 191 Hotels in Benidorm
Sunderland, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“disgusting AND DEPLORABLE ,”
Reviewed February 20, 2013

I booked into this hotel with my 13 yr old grandson, first room disgraceful so I complained, got a second room this was worse complained again, got a third room this place is the pits. Wouldn't let a dog sleep in it, left with no choice but to leave the dump. Returned the following morning to see the manageress she offered us a room again which i refused, showed her the photographs I had took but she was not interested. Please see pictures below.

Room Tip: A tip to any traveler is to by pass this hotel.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
san francisco
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 27, 2013

okay first of all we got a great deal, half board for about 20 euros a person each night (40 per night, we were a couple) and this included the sea view surcharge (atleast in low season they advertise an extra 10 euros a night). a lot of complaints but since we got such a good deal i feel i was extremely satisfied with this hotel. the location excellent in the old town, but on poniente beach, (the wild party clubs are on levante beach , on the other side but walkable in 10-15 minutes.) the old town was beautiful and quaint, and the ocean views from the room were amazing. benidorm is great! we went in winter january 25 2013 and we could easily walk around with jeans a shirt, in the evening chilly but much better than the cold european winter. the hotel itself definitely needs a face lift , the room need new furniture and the beds were uncomfortable and in general you could tell the facilities were very used but they had tried to update it in a general sense, new paint, and by adding some art on the rooms but i think they should buy some new ikea furniture and it would win A LOT. but it was clean and basic and spacious and the doors needed to be renewed, they were very flimsy, but as i keep on mentioning the sea view was worth everything. also there should be a stairway because the elevators were always packed and it was a hassle to get down. and the food was not bad especially for the price we paid. it was not a huge buffet but more than enough, you do have to pay for drinks but reasonably priced and you could even buy a big bottle of water and they keep it for you for the next couple of nights if you do not finish it. i enjoyed the dinner lunch and breakfast. it always had something i liked. the staff was friendly and helpful. i would recommend this hotel especially for the price i got!

Room Tip: definately pay the premium for SEA view , high floor if possible , however above the 2nd or 3rd stil...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pitufala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottinghamshire
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 9, 2012

My friend and I stayed at this hotel for the Fiesta in Benidorm 11th to 18th Nov we upgraded to a sea view room 506, absolutely fantastic, the view I mean. I am sorry to say it really is in need of a makeover, decor etc is in a bad state. Staff are bril, the food? is excellent esp the evening meal, always something hot for every taste. Breakfast is cold one but plenty of toast making equipment available, just wish the boiled eggs on offer were hot and the bowl of tomatoes to be hot, then tomatoes on toast would be nice. We really enjoyed our stay there and would return, our price paid for this hotel was very reasonable, if it was upgraded it could charge a helluva alot more, the upgrade to a seaview was 70 euros more, well worth it. The fiesta firework display was on the beach in front of us, we had front row seats brilliant on our balcony, this firework display should not be missed if over there, one of the best we have seen anywhere..
Ideal location for bars and shops ete but a 20 min walk to the life in the centre of Benidorm. A taxi back to the hotel is roughly 7 euros, but whether prices go higher for the Fiesta week whilst the brits are there I do not know, could be possible as the beer prices are higher. On arriving at the hotel you have to ask where it is as there was not a sign outside advertising the entrance, Maria on reception was very helpful as said in other reports on here. Give it a try, you will enjoy it, promise lol, if you dont then go out and pay more. Thank you for reading this review hope it helps making your decision.

Room Tip: Have a seaview, definetly.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sincia5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 15, 2012 via mobile

Just back from the esmeralda my wife and I had a great time the hotel is basic but clean the people in hotel are very friendly and helpful the food was good and always a good selection never hungry can't really understand bad reviews its in the best part of benidorm and is walking distance from most bars and clubs the coach and horses just up the road is very friendly and welcoming and cheap for drinks and lunches we went half board dinner is 7-30 9-30 so
We had lunch in the local bars

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spain
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 8, 2012

Stayed here for a weekend in November, basic hotel, rooms need updating looking tired. Good Location with fantastic sea views, worth ensuring you have a sea view. Bit noisy especially in the mornings around breakfast time. Food very basic spanish. Tapas are nice though. You have to buy drinks separately to the buffet, upgrade from the house wine as not very nice. We had booked a romantic escape via lastminute.es and was supposed to have cava in the rooms and a romantic meal, but they were not prepared for this. Received the cava with dinner after asking, which was def not a romantic meal. You can park outside the door of the hotel to drop off and collect if before midday but after this time the road is closed. Spa circuit was also offered but this is in a hotel the other end of Benidorm, friends went and said it was good but it should be located closer, you need transport to get to it. Would stay again if the price was right.

Room Tip: Request or pay extra for sea view.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GoosieSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 6, 2012

stayed here in may and october 12 w e enjoyed it .lovely sea view basic room but very clean.
room cleaned every dayand clean towels every day.food was very good for a 2 star hotel
will be going back next year.a very good tapas bar up the road called the zodiac 1.50 euro for either wine or small beer and tapas ,which you got with evert drink.the family there were very friendly.

Room Tip: always book a sea view its worth the extra money.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sandrad287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 5, 2012

This was the third time I had been to this hotel, the staff were very welcoming and remembered my friend and I. It is beautifully situated, we had a lovely room with a view over looking the beach and the food was superb. We shall be going again next year.

Room Tip: Pick a room with sea view
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wendilsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Esmeralda Beach Hotel

Property: Esmeralda Beach Hotel
Address: Calle San Pedro 14, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #165 of 191 Hotels in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:2 star — Esmeralda Beach Hotel 2*
Number of rooms: 68
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Also Known As:
Esmeralda Hotel Benidorm

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