Booked hotel for 2 week stay and requested rooms opposite each other, had requested via fbook page and then email, this was booked November. Receptionist on arrival on 11th July (light brown hair) was extremely blasé about rooms being side by side and dismissed us saying they're only sorted the night before. As this was our second stay we expected to be welcomed back, even a smile would've helped, especially as six of us travelled through the night, but nothing. This was the only occasion any reception staff were rude and not helpful, the others were beyond superb, in fact fantastic.
The maître de in the restaurant is the other reason I haven't rated the hotel 5*. He was rude on many occasions, not only to us, I even observed him trying to stop a mother from putting milk in her baby's bottle! We paid a lot of money to stay here and I don't want to be upset at meal times due to staff bad manners. He couldn't even muster a hello, so a thank you was out of the question!
The hotel wifi is a complete joke, having to pay 12 times over the 2 weeks for codes and passwords which needed to be logged on 50 x per day. It was unreliable and poor and couldn't be accessed by the pool.
The hotel is spotlessly clean, the bar staff are beyond lovely. Kids entertainment is good for the younger ones. Room cleaners worked extremely hard and did a fantastic job. Lovely spacious rooms, bathrooms and balconies.
We absolutely loved the idea of dining lunch or dinner on the half board basis, this is a huge attraction to the hotel as a family, which is why we returned, never change this Deloix.
Food could be improved, salads are great, soups could be a lot better, but I doubt anyone would ever leave the restaurant hungry. There were 2 weddings while we were there and they were lovely to observe.
The wooden panelling around the sinks in most public bathrooms need replacing, toilet roll holders are terrible, most are decorated with cigarette burns. The tv in the bedroom only has 2 channels and both news channels in English.
These small attentions to detail make the hotel a good hotel, but stop it from being a great hotel, wifi should be free and efficient.
I have recommended this hotel to lots of friends and know I will return one day, thank you for making another family holiday memorable.
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- Also Known As:
- Hotel Deloix Aqua Benidorm
- Deloix Aqua Center Benidorm
- Deloix Hotel Benidorm
- Deloix Aqua Center Hotel
- Hotel Deloix Benidorm