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Hotel Deloix Aqua Center
Ranked #27 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed October 15, 2013

I wrote a review back in April this year and was complimentary about everything bar the food.
I was informed by the manager that a new chef was coming and it would get sorted. He was right, the food was excellent except for one night (chefs night off?). We stayed for ten days the salads at evening meal were a vast improvement on April and prawns were on the menu at least 2 nights, (maybe because they were in the shells people didn't recognise them). We had roast pork joints 2 nights with apple sauce, and roast beef joints 2 nights cooked to perfection. Overall I would say the food is now up to a very good level. Thanks to the new Chef.

  • Stayed: October 2013, traveled as a couple
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2  Thank Ian305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this reviewResponded October 22, 2013

Dear friends from Leeds

Thank you for your comments: they make us all be very happy

We would be very glad to see you back some time

Rgds

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635 - 641 of 1,839 reviews

Reviewed October 15, 2013

I cannot fault this hotel in any way. I was a little anxious after reading recent reviews regarding the food but I did not find any faults with any of it. I do not understand why people have complained that there was no English food, when they were in Spain! Would you be happy if Spanish people came to our hotels demanding Spanish food each evening??!! Anyway, the food was fine. There was a great choice each evening: adifferent fish and meat/ poulty dish every night. The children's corner of food was also great, and my daughter enjoyed the food. The staff were lovely too, very welcoming and particularly friendly towards my 15 month old!
The rooms were fabulous. We had 3 adults and a baby, and we found it spacious. The cleaners do a fantastic job - the room was immaculate and cleaned daily.
The bar is a little pricey, but we thought Benidorm as a whole was expensive for drinks (unless you are drinking lager!).The staff were very helpful, and accommodating with heating baby bottles etc. The hotel entertainment wasn't great, to be honest - the children's disco didn't start until 9.30pm which I thought was very late. We went down the road every evening anyway but may have stayed had the entertainment been better.
The pool area was fabulous! At this time of the year (October), the hotel wasn't particularly busy so we had no problem in getting a good spot round the pool - the blue sun loungers are much comfier and worth dragging to your spot! The pool was cold initially but lovely when the sun shone and you needed cooled down! The children's area is fabulous, though my daughter was perhaps a bit young to appreciate it. For children 2+, fabulous! Very handy having a play area indoors too, especially for when the sun was getting a bit much for a young one!

Overall, our party of 7 had a great time in this hotel. It was very quiet, about a 20 min walk to the beach, but would recommend without question, and would happily stay there again.

  • Stayed: October 2013, traveled with family
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1  Thank Piperpro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this reviewResponded October 22, 2013

Dear friends,

Thank you very much for your stay and sincerity.... Hope to see you back some time with us!

Rgds

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Reviewed October 15, 2013

having stayed here approx 5 times before and loved it,was very dissapointed with the food this time,stayed 9 nights and must say food was terrible,complained to head waiter also complained to reception,obviously have a new chef who doesnt have a clue,i wasnt the only people who had stayed before who couldnt believe how bad the food had became,one night we seen chips that obviously were not cooked,or they must have been cooked in cold oil,they looked disgusting and after a while and because nobody had touched them they were removed and new ones brought out,which were just as bad,surely everybody knows what chips are and how there cooked,salad choice gone down hill and didnt see a prawn in sight over the 9 days,when these were always available,same with the deserts,cleanliness of the hotel is as good as ever,also bar staff also great,reception always happy to help,
BUT COME ON DELOIX IVE BOOKED FOR 8 OF US FOR NEXT MARCH ON MY RECOMENDATION,PLEASE PLEASE SORT OUT A GOOD CHEF ,BEFORE PEOPLE STOP RETURNING TO THIS ONCE GREAT HOTEL,

  • Stayed: September 2013, traveled as a couple
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Thank shutey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this reviewResponded October 22, 2013

Dear friends from Billingham

Thank you for your stay and comments about our performance.

As you might on the last comments, we have done several changes and our New Chef is working pretty hard with his team to sort things out.

You will notice changes for good on your next stay, I am pretty sure.

Rgds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Good points. Hotel spotlessly clean at all times cleaners do a 5star job and are so kind to they are a credit to the hotel. The hotel is so modern rooms spacious bathrooms big too. Pool area is so clean . Staff in restaurant are lovely very pleasant apart from the older man with glasses and bald head very ignorant at all time rest staff in there amazing.

Bad points. Food was so bad 1st 2days no British food at all not even chips was disgusting we had to get jet2 in to sort it out they got it sorted as soon as they got there then food got better. Althow watch out for live cooking they use same utensils on raw and cooked food that can cause cross contamination which leads to things coming out both ends they would need to address this. Also some of the younger chefs were out peeving all over a few young ladies at a wedding even 1of the reception staff came in was a bit degrading to women . Reception staf could b a bit nasty when we asked them about the food and next thing we went to the room and door keys were canceled. Asked to see manager told us to try on Monday but they were actually on holiday so while boss is away standards slipped.

So good clean hotel cleaners are definately what makes this hotel.
Keep up good work

Stayed: October 2013, traveled with family
1  Thank Ursula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

Staying here for 5 days 13th October until 18th October. Quite astonished they allow smoking on pool terrace and outside areas. Ashtrays on room terraces and as always dog ends amongst plants on terrace. Not sure if I would stay again because of this. Not against smokers but surely this is not permissable.

I gave a low score for the room purely on the fact that clearly smoking is allowed.

  • Stayed: October 2013
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Thank Graham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this reviewResponded October 22, 2013

Dear Graham

Thank you very much for your comments and stay. Regarding your comment about ashtrays in the terrace of rooms, I inform you that there are no smoking areas within the hotel, but we cannot forbid guests of smoking outside the room. Let's say, that we prefer to put an ashtray over the table than seeing guests dropping cigarettes of their balconies....

Hope to seeyou back again soon!

Rgds

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Reviewed October 14, 2013

fourth time returning to the deloix great hotel lovely and clean, rooms spacious food great again,10 minutes walk to the beach and the shops, and plenty of good bars hotel now running free trips each day different locations great idea.

Room Tip: overlooking main pool get sun most of day.
See more room tips
  • Stayed: October 2013, traveled as a couple
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1  Thank angie43078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this reviewResponded October 15, 2013

Dear Angie

Thank you again for your continued support and trust, I feel very proud of it.

Rgds

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Reviewed October 11, 2013

We have just returned after a five night stay with this hotel and I can't fault it at all.

All the staff were great and very helpful, The rooms were kept spotless every day.

Now the food is mainly Spanish but that's why we picked the hotel because we like to try different foods of the world. There was always something for everyone on the buffet.

Well Done and we will be returning to Hotel Deloix.

  • Stayed: October 2013, traveled with family
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1  Thank MixedGrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this reviewResponded October 15, 2013

Dear friends from Ontario

Thank you for your stay and comments. Hope to see you back some time!

Rgds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Deloix Aqua Center

Address: Avenida Doctor Severo Ochoa 34 | Rincon de Loix, 03503 Benidorm, Spain
Phone Number:
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Benidorm
#13 Family Hotel in Benidorm
#19 Luxury Hotel in Benidorm
#35 Romantic Hotel in Benidorm
Price Range: $82 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Deloix Aqua Center 4*
Number of rooms: 194
Reservation Options:
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Also Known As:
Hotel Deloix Aqua Benidorm
Deloix Aqua Center Benidorm
Deloix Hotel Benidorm
Deloix Aqua Center Hotel
Hotel Deloix Benidorm

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