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“Great hotel, friendly staff, nice varied food......stop piped music in dining hall please” 5 of 5 bubbles
Review of Hotel Deloix Aqua Center

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Hotel Deloix Aqua Center
Ranked #28 of 191 Hotels in Benidorm
Certificate of Excellence
Perth, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel, friendly staff, nice varied food......stop piped music in dining hall please”
5 of 5 bubbles Reviewed September 19, 2013

This was my first time to Benidorm and I went with my son. We shared a room with twin beds and it was clean , spacious and quiet. The staff were very friendly and the rooms were made up to a high standard. The food was varied, well cooked and plentiful. A meal was waiting for us on the first night in spite of arriving at 01:30 AM. Similarly on our last day we had a continental style early breakfast which was very varied and tasty. The pool area was always spotlessly clean. I would definitely return to this hotel. I will probably sound like a broken record but the one and only fault I would say would be the inappropriate, unnecessary and sometimes loud music in the dining hall, particularly at breakfast.. Like a lot of establishments they need to curtail the piped music to a soothing minimum or not at all. Regardless it was a great experience.

Room Tip: Ask for a room overlooking the pool
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  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RM33110252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this review, October 15, 2013
Dear friends from Perth

Thank you for your kind comments and stay with us. We all at Deloix keep working on the same direction so that our guests feel totally identified with our project. Hope to see you back some time!

Best rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,647 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Blackburn, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 18, 2013

Hotel a little walk from center, nice and clean room also lovly pool area. nothing in the way of entertainment for English so you have to venture OUT!!!..Worst thing about this hotel was the FOOD i'm not a fussy eater but the worst hotel I have been too in that department..Breakfast was alot better but evening meal rubbish only stayed for 7 nights but Fish or Pork every night???come on what about Chicken or Beef???Staff very good..but after 4 nights of the same had to eat out for rest of holiday for a change...Lots of nice Chinese if that's your thing epecially Happy Garden:)
Had a great time but unfortunatly will not be going back to The Hotel Deloix until they change things up in the restaurant and get a better cook on the HOT PLATE...some food was inedable OVERDONE OR NOT COOKED IN THE MIDDLE...sorry guy's..

  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Kimmono1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this review, October 15, 2013
Dear friends from Blackburn

Thank you for your sincerity and stay with us. I take your comments as a challenge for your next stay... you might find changes, promised

Rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Portland, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

The hotel is nice and clean. Any entertainment is in Spanish only with no translations.
The Food well the salads are great but anything else is tasteless and boring, I found it hard to get an appetite going, we were told the chef had changed but the same repetitive food was on offer.
We have been to this hotel for five years at the same time each year, we have always used the roof terrace, this year the Manager cannot afford the man power to keep it open once the Spanish holidays have finished. One of the main reasons we liked the hotel was the roof terrace.
Lovely Hotel just a shame they can not get other things right.

Room Tip: All the rooms are great, but if you have a pool view you may be awake to midnight as they have kids...
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Gerente at Hotel Deloix Aqua Center, responded to this review, September 17, 2013
Dear Linda

Thank you for your kind comments.

The roof pool was closed before this year because of the weather conditions, this summer has not been as warm as it used to be and the first weeks of september there was continued rain. Bear in mind that it is very windy up there, so it did not make any sense to open it.

We never advertise the use of this pool as it depends pretty much on the weather...

Best rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, England, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed September 15, 2013

A group of 4 of us 2 couples stayed at this hotel in early September 2013, This is the second time myself and my wife have stayed here and my sister and her husband have stayed here for the last five years running.
On arrival on Sun 1st at 1.15 in the afternoon we were told our room was not ready this happened the year previous as well and watching others arriving it seemed as though no one’s room was ready anyway at 2.30 we were given our room keys number 3111 which was a lovely room overlooking the central courtyard nice and quiet no complaints at all, apart from our last night which was a Saturday there was a wedding on and the reception was directly under our room and it went on until 5am next morning.
This is a fabulous hotel maybe a little further from town centre than you would like to be but we knew that so again no complaints. Cleanliness is second to none there is always someone cleaning something. The main pool area is good the spa is very good as are other communal areas but there are a few major let downs.
Will begin with the food, well the word that springs to mind is rubbish we were on a half board basis as we were the year previous now the food was not good last time but reading reviews on the run up to our holiday and manager’s comments we were led to believe that a new chef was in place and the hotel team were working hard to improve, well it has not improved it’s still as bad and if I were in charge the head chef would be long gone. Everything looks very good and don’t get me wrong some things were ok but for instance the bacon for breakfast was like eating the sole of your shoe after being immersed in oil, the various flavours of fruit juice from the machine all taste the same, sausages taste of nothing thank god for hp sauce, I even tried the churros and chocolate one morning and I have never had it like that before it was the nearest thing I got to fried bread all week and the chocolate was like water so if they cannot get a traditional Spanish dish correct then what hope is there.
Evening meals were much the same you could see people going along getting to the end and thinking what am I going to eat and just putting enough on the plate to see them through and maybe like us find something decent later when you are out and about. I personally love soup and I thought great every night there are two different types to choose from vegetable, minestrone, onion, tomato, to name a few so why do they all look and taste the same maybe because its packet powdered soup that’s why. Surely a top chef in a four star Spanish hotel can come up with a dessert a little more interesting than a big bowl of custard covered in a layer of packet biscuits. Anyway I think by now you get the idea about food if you want to eat boring tasteless repetitive food then this is the place for you.
The other thing I was really annoyed about whilst staying here was that the adults only rooftop sun terrace closed for the season the day we arrived, now last year we stayed here a week later and the terrace was still open when we went home, when my sister asked the manager why it closed earlier this year he said its end of season so unless the Spanish seasons change every year then I think that was just a poor excuse. After being pushed a bit more on this the manager did say in the end it was down to manpower, so I wish he could explain why on various nights at the outside entertainment area and bar when there were only a dozen customers why you would need 6 staff standing around chatting with each other and doing nothing surely it would be better to use that unused manpower maybe on the roof terrace by day.
These comments are just my personal opinion of course so it is up to you what you believe but we will not be returning to this hotel until the issues have been addressed and my advice is go room only and eat out there are wonderful places to eat either just along the street or all over Benidorm all very good value.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Nick361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this review, October 15, 2013
Dear friends from Carlisle

Thank you for your sincerity and comments on our site.

We are working on improving the quality and choice of our buffet. This month we have increased the choice with a new buffet table... that means more variety for our customers. We won't stop working till every single guest in the hotel is happy.

Best rgds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontefract, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

As frequent visitors to Benidorm we decided to stay out of the centre, but knew there are plenty of bars with entertainment within walking distance The hotel is very well designed with lots of space, our room was very spacious and clean with a lovely large balcony. We booked the 1st week in September for 10 days, travelling as a couple with no children (ours are grown up, with small children) and I expected the school holidays to be almost finished, not realising the schools were still on holiday in Spain. The hotel was chock-a-block, with lots of children, but everyone deserves a holiday and I know it was my fault for not doing my homework. We found the evening meal to be quite basic, catering more for families with children not what we expected for a 4* hotel. There was a roof-top pool for adults only which was lovely, with quite a few people there, on the 3rd Sept it suddenly closed, which was very disappointing. After saying that we had a lovely holiday and YES I would return to the Deloix, possibly on a b/b basis, all the staff were nice and the hotel was spotless, the outside pool area is lovely, with plenty of sunbeds and parasols.
Tips:
The no. 10 bus straight outside hotel goes to Albir and Altea, both are great places to visit
The China Garden 15 mins walk away does a great set menu and the service is brilliant.

Room Tip: We had room 3309 which overlooked a central garden area and also had a view of the mountains, lovely...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this review, October 15, 2013
Dear Jan

Thank you for your time spent in Deloix and your trust.

The roof pool is open every summer depending on the weather... as when it rains there is no way to get some cover!!

Hope to see you back soon

Rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stockport, cheshire
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed September 15, 2013

A lovely hotel but has problems..

firstly bad points-

the food and dining room, there isnt much choice especially for children, every meal was the same, chips and pizza, iv been coming to benidorm for many years and in different hotels, some of the cheaper hotels have more choice than the deloix. i stayed here for 8 days and out of those 8 days we were offered sausages only 2 times with breakfast, the rest was always hotdog sausages, who wants hotdogs for breakfast? The dining room was crammed (they had an un-opened dining area too) and plates are never removed from the tables,very understaffed, you could wait 15 minutes to have a dish replaced and even then had to ask. often when the deserts ran out they were replaced with something of less quality. The childrens pool area is very slippy, everyday i saw at least one person fall over. Childrens entertainment is outside by a busy road with no fencing, one evening we watched the parrot show, this was basically 2 men pushing for photo's with the guests charged at 10 euro's each followed by a 5 min performance of a parrot on a bike. The air con was poor and the room felt like a sauna. the only english channels on tv were news. we were charged 6 euro's per day for a cot.

Good points-

Lovely pool with plenty of sunbeds, always clean. the childrens pool is great, my girls loved it, they also have an idoor play area perfect for when it was a bit overcast. the hotel is well kept and spotless.The rooms are big and bright with big balcony's. every evening there is a mini disco, the childrens entertainers get all the kids involved, great fun. The hotel is just outside the town so we were far enough back to avoid the stag and hen parties but not too far away to walk. there is a nice indoor pool (must wear a hat) which is warmer as the outdoor pool is cold..

Overall the hotel is lovely but let down by the food, especially the hotdogs at breakfast and the crammed dining room. on my first visit a couple of years ago we did not experience these problems.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank hayleysangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this review, October 15, 2013
Dear friends from Stockport

Thank you for your stay and sincerity on your comments. We take your comments into account, we have new menus with more variety, based in spanish food. Would you like to take a break and see it by yourselves some day?

Rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accrington, United Kingdom
1 review
5 of 5 bubbles Reviewed September 11, 2013

Been to Benidorm 7 times before booking in at this fantastic hotel and nothing compares to it. The staff were all very helpful and couldn't do enough for us. We stayed in room 3311 which over looked the gardens with a view of the mountains which was quiet and peaceful. The room was a very good size with plenty of storage space and very clean. We went half board which turned out to be great because you could choose either dinner or tea. The food was very good with a wide range, was also a kids corner with burgers chips etc. The main pool area was set out really well with a life guard on at all times, also an indoor pool that we didn't use cause the weather was nice and hot. The roof top pool was heaven, so quiet as kids weren't allowed. Some fantastic views of the mountains and of Benidorm, but it was only open July and August. The hotel is a good 15 - 20 min walk to the beach and pubs with a good number of pubs and restaurants on the way down. Didn't stay at hotel for the night time entertainment as it was aimed for kids. An all round fantastic hotel, will be staying next time we come to Benidorm.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank corina d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesus G, Manager at Hotel Deloix Aqua Center, responded to this review, October 15, 2013
Dear Corina

Thank you very much for your stay and comments about us. That gives us the strength to keep working as hard as we can!!!

Rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Deloix Aqua Center

Property: Hotel Deloix Aqua Center
Address: Avenida Doctor Severo Ochoa 34 | Rincon de Loix, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Benidorm
#13 Family Hotel in Benidorm
#17 Luxury Hotel in Benidorm
#35 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Deloix Aqua Center 4*
Number of rooms: 194
Reservation Options:
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Also Known As:
Hotel Deloix Aqua Benidorm
Deloix Aqua Center Benidorm
Deloix Hotel Benidorm
Deloix Aqua Center Hotel
Hotel Deloix Benidorm

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