Me and my partner booked a sea view room but when we got there we were put in a 1st floor basic apartment.... the room was pitch black and our view was someone else's window, when we complained and asked for a sea view apartment (we were willing to pay extra, even though we had already paid!) we were put in to another basic apartment on the 3rd floor which was brighter but still facing someone else's window. The sun couldn't even get in to the room at all.... it was constantly like night time!!!
There was an empty sea view room after 2 days of us staying there but reception insisted there was someone staying there....
Reception staff were ok... one woman in particular came across quite rude when we were speaking to her and she answered the phone and ignored us.
Hotel wanted 50 euros for keys and remote when we arrived (deposit) which was fine - then when we took the remote and went up to bed, a member of reception staff knocked us up to ask for another 20 euro at about 2 o'clock in the morning????? 70 euro for keys and a remote???? deposit or no deposit that is steep!
We also needed to use the phone to confirm our shuttle... the manager wanted 25 cent a minute. Room was only cleaned once while we were there - only got clean towels once. We stayed for 7 nights!.... hotel owner came across tight!!!!
Good location if you want to be in the old town most of the time. The walk to the new town is about 1 and half mile.
Make sure you get a sea view room if you book one and if you don't want to feel like your in a dark cave constantly!!!
Pool is not how you see in the pictures, not very clean and not very well maintained. Pool is on the roof, about the size of a large paddling pool (pictures are misleading!) and only room for 2 sun lounges.. defo not child friendly! I understand it is only a 3* hotel... but service, reception staff, room and how tight the management is... was very poor!!! However, can't fault the cleanliness of the room.
Wouldn't stay here again.... very basic!
spa? what spa?
gym? 2 treadmills in a box room!...
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- Also Known As:
- Milord`s Hotel Benidorm
- Milords Hotel Benidorm