We, my husband mother and I were booked for the Rosamar Hotel for twelve nights from 16th September. On arrival were told that there was a problem with flooding on one floor, so we were being transfered to their sister 4* Flash Hotel just a few hotels down the road. On arrival at the hotel our initial impression was very good, it looked very clean and modern. We presented ourselves to reception and were told because we were together she would change the original rooms to two next to each other (why would we not be together when it was one booking?). It would take about thirty minutes to get the rooms ready, oh and by the way did we have our credit card with us to be used as security in case we break or take anything from the room, because towells, cushions and bed covers had been going missing! When my husband asked did we look like theives she said no but we would still have to sign the contract. As it was only going to be thirty minuets for the room to br ready we said we would not use the luggage room we would just wait in reception. MISTAKE. Two and a half hours later we were told we could go up to our rooms, (we were not the only ones in this position at least one other couple, and one family with a very board toddler were there as long as us). On arrival in the rooms and remembering the breakage contract we noted the bedside cabinet draw was broken, so reported it, it was still the same when we left twelve days later. When I went to check that my 83 year old mother had settled in, she said there was a funny smell in the bathroom, on checking I found the bin to be full, and by that I mean about 30 to 40 cigarette ends in it. Reported to reception, when the cleaner came to empty the bin she asked with hand signals were they my mothers, even I as an ex heavy smoker could not of filled it to that extent in thirty minutes. When we were reporting the draw and cigarette ends a very angry man was reporting to reception that another guest had been given key cards to his room.
The food in the restaurant was not great, choice poor unless you like salad, desserts I have never stayed at any hotel in Spain, 3* or 4* to have such a poor selection, on pointing out to one of the waiters that a lot of the fruit was mouldy, she looked at me as if I had personally added the mould myself. The bread rolls were put out at breakfast, and I assume were left out all day because by dinner (we did not have lunch) they were stale, but I must also say the food both at breakfast and dinner was the hottest I have ever had in Spain. The area around the swimming pool where the sun beds are was never swept properly or washed down the whole time we stayed, (we had a room overlooking it) it is filthy, after about our fourth day the barman flitted around with a brush and bag getting rid of cigarette ends and drink holders I assume that was after the Men in Suits with clipboards had a walk around! In the room we found the fridge worked better if the cupboard door was jammed open otherwise it was too hot for it. The bathroom toiletries were a disgrace only worthy of a 2* hotel. We found the shower very good on one or two occasions the temperature was a bit iffy but on the whole very happy with it. A full set of towells were not left on every change (bearing in mind the loss damage contract signed we were quick to point this out to staff and the missing items were supplied). Inside the bath/shower was never cleaned while we were there and so a build up of limescale on the taps. The carpet in the corridor was never vacuumed while we were there. I can only say unless the standards improve at this hotel it is building up many problems for the future. I do not know how it achieved its 4* rating because it is certainly no where near the standard of other 4* hotels we have stayed in in Spain.
- Official Description (provided by the hotel):
- Hotel Flash is a new concept of hotel in Benidorm. Live your dream holiday and enjoy the excellent microclimate of the area at this luxury new construction where comfort and design go hand in hand. And now we are an adult only hotel, allowing you to enjoy an even more relaxed holiday. You can come with your partner, in groups of adults, as singles or families if you have adult children. This is a beach hotel that has everything you need to spend a few wonderful days off in Benidorm, but without forgetting the fun and entertainment in our Flash Bar, with live music everyday. We want to provide you with as much fun on your holiday in Benidorm. "Flash Hotel" is an accommodation in Costa Blanca (Alicante) with modern design and new construction located in the heart of Benidorm, one of the most important tourist destinations known throughout the Mediterranean thanks to its beaches and nightlife. ... more less
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