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“Great hotel let down by a rude barman.”

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Hotel Levante Club & Spa
Ranked #31 of 191 Hotels in Benidorm
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great hotel let down by a rude barman.”
4 of 5 bubbles Reviewed January 3, 2013

We have been to various hotels in Benidorm over the Christmas period and were looking forward to our first time in the Levante Club. Upon arrival, we noticed that the hotel was situated in the Rincon area of Benidorm with some bars opposite the hotel.

The hotel is very modern in appearance and well decorated, we were checked in efficiently by the reception staff who were polite and helpful. We were allocated a room on a low floor as requested and found it to be modern and well furnished, there was a plasma tv with Sky Sports and a large balcony with modern furniture and a clothes drier.

The bathroom was huge as it had a shower cubicle in addition to the shower over the bath. A bowl of complimentary toiletries were provided incase we forgot to pack something. After settling in, we went to the restaurant for lunch and found it to be spotlessly clean and comfortable to dine in. All table covers were changed after someone dined at the table.

The food was plentiful and tasted good, it was allways hot and appetising. The waitress in the restaurant was very pleasant and removed dirty plates from the table straight away.

As it was christmas day, Santa was visiting the hotel and made an appearance in the tropicana bar. It was a good laugh as everyone went up and received a present from santa. At night the gala meal was served in the function suite, the food was well presented and tasted good, we liked the soup, turkey and pudding. Our table was served by Jose who we found to be a cheerful fellow who we had a laugh with.

The entertainment in the evening was held in the downstairs bar and consisted of shows and the usual disco music, some nights were better than others. We found the entertainers to be friendly and they allways came over to talk to us.

On New years eve the gala meal was held in the function suite, however this time the food was not as good, the sorbet course was very icy and although the steak tasted very good some parts of it were pinky. Our table was served by Jose's wife from the restaurant and we found her to be cheerful and pleasant. After the dinner all the British people were placed in the tropicana bar to await the new year, there seemed to be no atmosphere in the room as nobody seemed to talk to one another. We ended up going downstairs to celebrate with the Spanish people and danced away till 3am.

The hotel opened the restaurant for us at 6am so we could get something to eat before we left, this was nice of them as some hotels give you nothing.

Now to explain about the second part of the title of my review. We found Jesus the bar manager to be a jolly fellow, allways smiling. David and the other barmen were polite and friendly with the exception of Carlos who we found to be very rude. On boxing night one of our party was deliberatly pushed in the back by Carlos and told to get out of the bar. This could have been nasty as the person was carrying drinks at the time and stumbled but could have fallen.

The following night our party was sitting in the downstairs lounge enjoying the show and at 11:50 pm went to the bar for our last drinks of the evening. However we did not get to drink them as at 12:15 Carlos walked over to our table and lifted all our drinks. When we told him they were not finished and to return them, he just laughed and walked out of the side door with them. The drinks were found hidden somewhere in the corridor and were not in a drinkable state. There were pleanty of people sitting on the other side of the room and Carlos did not go near them or touch their drinks.

We were unhappy at this and spoke to Jesus the bar manager regarding the matter who was concerned about it. We had paid a lot of money for the hotel and as paying guests were not expecting to be treated this way by a member of staff.

Apart from the issue we had no compaints and would return to the hotel.

Room Tip: All rooms have large balconies and a view of the swimming pool, the floor depends on the persons pre...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Haggis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, January 7, 2013
From here we want to thank you for your comments and tell us who work every day to further improve our services to ensure that all our customers are 100% satisfied with us. regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,463 reviews from our community

Traveler rating
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240
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13
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (874)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
York, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed January 2, 2013

been to this hotel 3 times twice before it became all inclusive then it really was an excellent hotel. Its such a shame because the staff here are very nice the hotel is lovely and realy well situated near enough to walk to the beach. The surrounding bars are very nice. Since it went all inclusive the food and drinks have gone down hill. Management please go back to half board and the previous good standards.

Room Tip: early and late season take a high floor for more hours of sun
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 153jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, January 7, 2013
We appreciate all your comments, both positive and negative that help us constantly improve the service we give our customers. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Filey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

We had a brilliant 10 night stay at this hotel booked with first choice 1st december.

All inclusive the food and drinks were great served most of the day. The room was very clean with a safe charged at €2.50 a day. The bathroom had a bath with a shower and a seperate walk in shower and hairdrier.
2 single beds each with a bed that pulls out underneath. Large room with a balcony.
Large flatscreen tv with BBC 1 and ITV 1,Sky sports 1, sky news, BBC news channel. Lots of other spanish channels.
All the staff were very helpful.
The spa is €12 for the circuit.
Lots of OAPs this time of year [december] but we still had a brilliant time.
The entertainment was a bit naff on a nightime but the staff tried their best.
Well kept and lovely hotel.
First choice reps were great and could not be any more helpful
weather was great got a tan and did not rain once.
A highly reccomended hotel and we cant wait to go back.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Azzafiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, January 7, 2013
It is a pleasure to receive your comments and is more pleasure to welcome you to our hotel and that you enjoyed your stay with us. We look forward to seeing you again soon. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

Went to this hotel 18-25 December, hotel excellent, weather hot, food fantastic, drinks great.
Rooms big, great entertainment, very clean rooms.
Only 2 things which i wish to comment on, i do not agree with having to pay for a fridge chiller, this should be included in your all inclusive package (as in the brochure).
There was no air conditioning in the winter, the weather was very hot for the time of year and i really needed it, even a fan would of done but had neither (not mentioned in the brochure).
Apart from that had a lovely time.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank julielangley116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, January 1, 2013
From here we want to thank you for your comments and tell us who work every day to further improve our services to ensure that all our customers are 100% satisfied with us. regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed December 29, 2012

Drink was like water beer was flat..wanted emperado wine but was told had to pay,only 1.80 euros in shop.free in 3★hotels.not 4★ now.had to pay for fridge in room.food cold lifts never worked will never go back 2 this hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank huseyin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed December 28, 2012

Stayed week commencing 11th Dec. First room we were given was dirty especially the toilet which the previous occupant had left in the most disgusting state complete with skid marks and filthy smells. I felt so sorry for the staff who have to clean up after such folk. We complained and were given one which was fine. The lifts were constantly out of order, the food was plentiful but poor quality and tasteless. We noticed that hardly anyone was using the hand sanitising gel before entering the dining room. No one bothered to enforce this rule and people were coming down for dinner wearing shorts which was supposed to have been a NO NO. The drink was watered down and the entertainment was not up to much. No ambiance in this hotel at all. Spent most of our time in the bars opposite where you could get a proper drink and listen to some good acts.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank EnglandJennifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, January 1, 2013
We appreciate your opinion
I would also like to apologize if the cleanliness of the room was not to your liking, and we talked to the housekeeper and I asked to take measures to prevent this does not happen again. This situation does not respond at all to the standard of our accommodation housekeeping being one of the most highly valued by our customers.
Regarding the elevators, tell you if there has been a repair, there was a case in point and due to high occupancy right now there might elevators are busy.
Feel free to take notes and try to improve.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

We have just returned from Benidorm after staying for Christmas. Hotel very nice would return again.Room brilliant, got the sun most of the day with been on a high floor (14). Staff lovely food good.Only complaint was the lack of decent entertainment found it very dated but hey! we where in Benidorm. Elvis needs to find another resort lol!

Room Tip: In the winter months it is best to pick a high floor so that you can enjoy the sun longer.All floors...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kpwilliams31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, January 1, 2013
We take your comments to say that we are glad you enjoyed your stay with us and thanks to your feedback we can continue to improve our services every day. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Levante Club & Spa

Property: Hotel Levante Club & Spa
Address: Avenida Severo Ochoa 3-B | Rincon de Loix, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Benidorm
#20 Luxury Hotel in Benidorm
#34 Romantic Hotel in Benidorm
#41 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Levante Club & Spa 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Hotel Levante Club And Spa
Levante Club Benidorm
Levante Hotel Benidorm
Levante Club Hotel
Levante Benidorm
Club Levante Hotel Benidorm

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