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“Brilliant holiday”

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Magic Aqua Rock Gardens
Ranked #48 of 192 Hotels in Benidorm
Reviewed April 7, 2014

This hotel exceeds all the rest we have been too. Staff friendly and made us feel very welcome. Entertainment was second to none. Kids loved this hotel, we hardly saw them the week we were there. Food was excellent, rooms comfortable and clean. Will be back again I the near future.

  • Stayed: October 2013, traveled with family
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3  Thank Moragbrack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Magic Rock Gardens Reception staff at Magic Aqua Rock Gardens, responded to this reviewResponded April 8, 2014

Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

We are glad that our staff where able to impress you and ensured you had a fantastic holiday experience

We look forward to accomodate you in a close future and we will continue to work hard to make your next visit even better.

Kind regards.

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1,061 - 1,067 of 2,359 reviews

Reviewed April 5, 2014 via mobile

We stayed here for 1 week and thought it would be great for the kids as the slides would compensate for the aqualandia. Thats the only good part of this hotel.

The air con didnt work, so it was always boiling hot when u go to sleep. There isnt any balconys so your towels and swimwear are always wet. The food was repeatitive each day, only allowed to drink indoors, always get lost because 1 thing is on 1 level, another thing on another level ect.

We were spat on from someone from their room, also throwing salt, water and cups from the room.

And because of how the hotel has been built, it takes until 12pm until the sun comes out fron behind it, tgen goes in again at 3 because the hotel opposite blocks it. So by then you should go to the beach.

Stag parties made the place rowdy and ruined the holiday, the only pool is the size of a toddler pool, and the walks were so thin that by 8am, they were scorching hot from the sun.

The location of the hotel is good but getting up the steep hill becomes very annoying.

Overall, i wouldnt dare book this hotel again because of all of these negatives listed above, but only would to save money on the waterpark by going on the slides.

Stayed: April 2014, traveled with family
Thank DanRutherford974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded April 8, 2014

Dear DanRutherford974,

Thank you in advance for your review and for sharing your opinion with the rest of the travellers. Magic Costablanca in general and Magic Rock Gardens in particular values all opinions be they positive or negative like in your case.
Our water slides are a unique feature; we are the only chain to offer this special service, apart from an establishment in Mallorca. And they surely provide a wonderful treat both for adults and children.
Rooms are checked by both our housekeeping staff and technical services and we have specific supervision tools to be able to guarantee they are provided to guests in optimal conditions, plus our reception staff will solve any occurring issue with a simple call from your room dialing “9”. If all in all you still encounter problems, we have a Formula 24 format which directly gets a manager response within a 24 hours lapse.
Our Chef works with a large amount of different menus both for winter and Summer, taking into account, vegetarian likes, children buffet and acquiring variety for both National and International guests and is very valued.
As of 2014 the Magic Aqua Rock Gardens has been upgraded to become one of our exclusive complexes within the Magic Costa Group. In order to ensure total customer satisfaction and a safe, enjoyable holiday experience for families with young children it has now become our policy not to accept bookings for stag and hen parties
We run really exigent audit programs both internal and external to always monitor our guests opinions, and their results, tell us we are working in the correct direction which is none other than your complete satisfaction and fulfillment of expectations.
As per our yearly signed contracts with our/your Tour Operators and Travel
Agents the low and high season opening times of our hotel services are
clearly defined. Your travel representitive failed to inform you correctly
to our sincere regret.

Kind regards.

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Reviewed April 4, 2014

It's disgusting how we we treated at this hotel!!! We turned up only to be told we were not welcome because we were a hen party (baring in mind that half of us were over the age of 40!). They have changed their policy and now do not accept large groups like ours, but we were not informed until we arrived!! The change of policy came about AFTER we booked last year so I can't see how this can be allowed.
We saw groups of Spanish people in the hotel before we left so apparently they DO accept large groups, just not British, that's discrimination for you!!
When we complained to Travel Republic on our return, the hotel said we were noisy when we arrived, which was a complete lie!! In fact we were quite the opposite, they obviously lied to justify their actions!! They sent us to their sister hotel the Cristal Park Hotel saying that it was the same standard and specification, another lie!! The Cristal park didn't even have an outdoor pool, it was a lower rating and I had to sleep on a camp bed!
The Magic Rock Hotel told Travel Republic that we should have completed a specific form before we left to complain, but we were never informed by any of the staff about this form, so how we were supposed to know this I'll never know!!
The Magic Rock Hotel say they are informing agents etc about the change in policy before people travel, but they are NOT!
If anyone has been treated the same way please write your review on trip advisor to warn others.

Stayed: February 2014, traveled with friends
Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded April 11, 2014

dear Angela D,

As of 2014 the Magic Aqua Rock Gardens has been upgraded to become one of our exclusive complexes within the Magic Costa Group. In order to ensure total customer satisfaction and a safe, enjoyable holiday experience for families with young children it has now become our policy not to accept bookings for stag and hen parties.
As a result of this decision all companies that direct clients to us had been notified well in advance so that any bookings made with them could be informed and offered an alternative accommodation.

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Reviewed April 2, 2014

We stayed here for a long weekend.the staff were so pleasant and helpful.the room we stayed in was very spacious and clean.we didn't have a balcony only windows and think you may need to ask for a end room if you wanted one and there were not many.the food was very good with plenty of choice.the hotel is at the top of a very steep bank (cardiac hill they call it) so you would need to bare this in mind if you had wheel chair or buggy users.but must say it's well worth the hill because once up there the Magic Rock is well worth it !

  • Stayed: March 2014, traveled with friends
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1  Thank belleted12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded April 6, 2014

Dear Belleted12,

Thank you in advance for your review and for sharing your opinion with the rest of the travellers. Magic Costablanca in general and Magic Rock Gardens in particular values all opinions be they negative or positive like in your case.

Magic Costablanca runs really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We look forward to accomodate you and your family again in a close future.

KInd regards.

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Reviewed March 31, 2014

As others have said, coach stopped, dumped us with all our luggage and then said the hotel is up there. It was pouring with rain and the hotel was at the top of the steepest hill in Benidorm.
When we finally got to the top we had a very warm welcome in the hotel and were immediately given a drink which was much needed after the climb.
We were given a room on the 7th floor which took forever to get to as the lifts were always full. When we got there we had a lovely room with a double bed but were shocked to find there was no balcony. We asked to be moved to a room with a balcony only to be told there weren't any. After complaining for 10 minutes we were told that a suite was available the next day but would have to pay for it.
Went to see them the next day and ended up paying £200 extra for a suite. We don't go to Spain to sit in box when we want to relax in our rooms. We can do that at home!!
That aside, the hotel is very nice, the rooms are well decorated and kept very clean. The food was limited but excellent. I can be funny with food but never went hungry.
The staff were always friendly and helpful and couldn't do enough for you.
Mike's disco was great. Thumbs up to you!! You made our week.
If you don't mind the hill and aren't bothered about a balcony then this is a wonderful hotel.

Room Tip: Book a suite if you want a balcony. Lovely sea views from these too.
See more room tips
  • Stayed: March 2014, traveled as a couple
    • Value
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2  Thank juebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded April 1, 2014

Dear juebee,

Thank you in advance for your review and for sharing your opinion with the rest of the travellers. Magic Costablanca in general and Magic Rock Gardens in particular values all opinions be they negative or positive like in your case.

there are a limited number of superior rooms (rooms with lounge and balcony) and thus it's availability is advised to all providers, and therefore have a differnet price than our standard rooms. As kindly exposed, these rooms, have two balconies, separated lounge, two queen size beds, and a wii gaming device, for children.

We thank all kind words towards our staff and are proud to have in house a british entertainer exclusively for our british guests.

We look forward to accomodate in a close future.

KInd regards.

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Reviewed March 26, 2014

Boarded our Transfer from airport to HOTEL. However our Coach pulled up & told us it was stop for magic rock so we got off & was told Hotel was just round that corner Oh it was just round the corner alright at the top of cardiac hill,( photos supplied ) just what you want at 10 oclock at night when you have got 2 children & a wife that suffers terribly with arthritis. Finally got to the Hotel, Receptionist was very polite & professional. Our room was a family room very clean & fresh, severley lacking in chairs to sit & relax instead whether it was sitting or lying down you had to use the bed, which meant for a comfy sit down you had to go down to the foyer. Beds werent brilliant & short on pillows. En suite very clean & fresh. Room service were very efficient they always acted on the requests that you left for them. The Hotel in general is very smart well cleaned & maintained. The staff were very polite & helpful. The biggest downside to the Hotel ( other than cardiac hill ) alright I know we are in Spain but this Hotel is obviously a big favourite with the Spanish. It was full of them, yes this I can appreciate & handle with the upmost respect, however the attitude of the majority of them was very ignorant & down right disrespectful it was as though you were imposing on their turf & they were going to make damn sure you knew it. One place to get away from this is the British bar where most nights your entertained by Crazy Mike. he's a top lad & does his best to make you feel welcome & happy. each night does a different type of quiz then onto some hilarious games which involves the audience & at some point in your holiday you will participate. Restaraunt once again very clean, tidy & staff very efficient & helpful. Food wise plenty of choice but not brilliant.

Room Tip: They re all the same.
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  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded April 1, 2014

Dear john C,

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received to help us achieve this goal.

All guests are respected by Magic Rock Gardens. To manage such harmony we provide English style bars plus the "Cave" bar. All in all, we hope all customers enjoy, be it families, individuals or families.

Our Chef works with a large amount of different menus both for winter and Summer, taking into account, vegetarian likes, children buffet and acquiring variety for both National and International guests and is very valued by our guests.

We run really exigent audit programmes both internal and external, and their results help us make the hotel as, welcoming, clean, polite and professional as you have so kindly exposed.

We look forward to accomodate you and your family back in a close future.

KInd regards

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Reviewed March 23, 2014 via mobile

Arrived to beating down sun, ready to name the most of Benidorm, hotel was fantastic, food was great, drinks on tap constantly, rooms are beautifully decorated and clean, all staff we met were exceptionally friendly.

Roof top terrace is great to get away from the hustle and bustle of the hotel as it's adults only, just not many beds for the amount of adults.

Cardiac hill is a killer, and even worse after too much drink ;)

Next time will take our kids to enjoy it ;)

Stayed: June 2013, traveled as a couple
Thank princesscinders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Reception team at Magic Aqua Rock Gardens, responded to this reviewResponded March 24, 2014

Dear guest,
Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

We look forward to accomodate you in a close future and we will continue to work hard to make your next visit even better.
Kind regards.
Magic Rock Gardens team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Aqua Rock Gardens

Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Benidorm
#39 Romantic Hotel in Benidorm
#39 Family Hotel in Benidorm
Price Range: $90 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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