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“excellent.” 4 of 5 bubbles
Review of Magic Aqua Rock Gardens

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Magic Aqua Rock Gardens
Ranked #44 of 191 Hotels in Benidorm
Certificate of Excellence
Stoke-on-Trent, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“excellent.”
4 of 5 bubbles Reviewed April 2, 2014

We stayed here for a long weekend.the staff were so pleasant and helpful.the room we stayed in was very spacious and clean.we didn't have a balcony only windows and think you may need to ask for a end room if you wanted one and there were not many.the food was very good with plenty of choice.the hotel is at the top of a very steep bank (cardiac hill they call it) so you would need to bare this in mind if you had wheel chair or buggy users.but must say it's well worth the hill because once up there the Magic Rock is well worth it !

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank belleted12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this review, April 6, 2014
Dear Belleted12,

Thank you in advance for your review and for sharing your opinion with the rest of the travellers. Magic Costablanca in general and Magic Rock Gardens in particular values all opinions be they negative or positive like in your case.

Magic Costablanca runs really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We look forward to accomodate you and your family again in a close future.

KInd regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,967 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Doncaster, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed March 31, 2014

As others have said, coach stopped, dumped us with all our luggage and then said the hotel is up there. It was pouring with rain and the hotel was at the top of the steepest hill in Benidorm.
When we finally got to the top we had a very warm welcome in the hotel and were immediately given a drink which was much needed after the climb.
We were given a room on the 7th floor which took forever to get to as the lifts were always full. When we got there we had a lovely room with a double bed but were shocked to find there was no balcony. We asked to be moved to a room with a balcony only to be told there weren't any. After complaining for 10 minutes we were told that a suite was available the next day but would have to pay for it.
Went to see them the next day and ended up paying £200 extra for a suite. We don't go to Spain to sit in box when we want to relax in our rooms. We can do that at home!!
That aside, the hotel is very nice, the rooms are well decorated and kept very clean. The food was limited but excellent. I can be funny with food but never went hungry.
The staff were always friendly and helpful and couldn't do enough for you.
Mike's disco was great. Thumbs up to you!! You made our week.
If you don't mind the hill and aren't bothered about a balcony then this is a wonderful hotel.

Room Tip: Book a suite if you want a balcony. Lovely sea views from these too.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank juebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this review, April 1, 2014
Dear juebee,

Thank you in advance for your review and for sharing your opinion with the rest of the travellers. Magic Costablanca in general and Magic Rock Gardens in particular values all opinions be they negative or positive like in your case.

there are a limited number of superior rooms (rooms with lounge and balcony) and thus it's availability is advised to all providers, and therefore have a differnet price than our standard rooms. As kindly exposed, these rooms, have two balconies, separated lounge, two queen size beds, and a wii gaming device, for children.

We thank all kind words towards our staff and are proud to have in house a british entertainer exclusively for our british guests.

We look forward to accomodate in a close future.

KInd regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed March 26, 2014

Boarded our Transfer from airport to HOTEL. However our Coach pulled up & told us it was stop for magic rock so we got off & was told Hotel was just round that corner Oh it was just round the corner alright at the top of cardiac hill,( photos supplied ) just what you want at 10 oclock at night when you have got 2 children & a wife that suffers terribly with arthritis. Finally got to the Hotel, Receptionist was very polite & professional. Our room was a family room very clean & fresh, severley lacking in chairs to sit & relax instead whether it was sitting or lying down you had to use the bed, which meant for a comfy sit down you had to go down to the foyer. Beds werent brilliant & short on pillows. En suite very clean & fresh. Room service were very efficient they always acted on the requests that you left for them. The Hotel in general is very smart well cleaned & maintained. The staff were very polite & helpful. The biggest downside to the Hotel ( other than cardiac hill ) alright I know we are in Spain but this Hotel is obviously a big favourite with the Spanish. It was full of them, yes this I can appreciate & handle with the upmost respect, however the attitude of the majority of them was very ignorant & down right disrespectful it was as though you were imposing on their turf & they were going to make damn sure you knew it. One place to get away from this is the British bar where most nights your entertained by Crazy Mike. he's a top lad & does his best to make you feel welcome & happy. each night does a different type of quiz then onto some hilarious games which involves the audience & at some point in your holiday you will participate. Restaraunt once again very clean, tidy & staff very efficient & helpful. Food wise plenty of choice but not brilliant.

Room Tip: They re all the same.
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  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this review, April 1, 2014
Dear john C,

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received to help us achieve this goal.

All guests are respected by Magic Rock Gardens. To manage such harmony we provide English style bars plus the "Cave" bar. All in all, we hope all customers enjoy, be it families, individuals or families.

Our Chef works with a large amount of different menus both for winter and Summer, taking into account, vegetarian likes, children buffet and acquiring variety for both National and International guests and is very valued by our guests.

We run really exigent audit programmes both internal and external, and their results help us make the hotel as, welcoming, clean, polite and professional as you have so kindly exposed.

We look forward to accomodate you and your family back in a close future.

KInd regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 23, 2014 via mobile

Arrived to beating down sun, ready to name the most of Benidorm, hotel was fantastic, food was great, drinks on tap constantly, rooms are beautifully decorated and clean, all staff we met were exceptionally friendly.

Roof top terrace is great to get away from the hustle and bustle of the hotel as it's adults only, just not many beds for the amount of adults.

Cardiac hill is a killer, and even worse after too much drink ;)

Next time will take our kids to enjoy it ;)

Stayed June 2013, traveled as a couple
Helpful?
Thank princesscinders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Reception team at Magic Aqua Rock Gardens, responded to this review, March 24, 2014
Dear guest,
Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

We look forward to accomodate you in a close future and we will continue to work hard to make your next visit even better.
Kind regards.
Magic Rock Gardens team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 bubbles Reviewed March 20, 2014

Arrived at this hotel to be told there was no rooms booked for us. I had all the relevant paperwork but it seems the company had gone into liquidation and our rooms were not paid for. the duty manager Carlos was really helpful, more than I can say for the rest of the management. After being stuck in the reception area, for 4 hours, on my mobile to the UK, it appeared our rooms were booked and paid for. It was at this point that the hotel manager, Alexandre I believe, informed us the hotel no longer accepts group bookings, and we was being moved to a sister hotel baring in mind this was booked last April.
It does NOT state in the hotels website it is no longer accepting group bookings, and it is not stipulated anywhere in the hotel reception area. In fact there was a stag party in the bar at this very time.
To say we was disappointed is an understatement as we chose this hotel as we had been here a few times before, but will NEVER use the magic hotels again.

Room Tip: Choose another hotel !!
See more room tips
  • Stayed March 2014, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank steph m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this review, April 1, 2014
Dear steph m,

As of 2014 the Magic Aqua Rock Gardens has been upgraded to become one of our exclusive complexes within the Magic Costa Group.
In order to ensure total customer satisfaction and a safe, enjoyable holiday experience for families with young children it has now become our policy not to accept bookings for stag and hen parties.
As a result of this decision all companies that direct clients to us had been notified well in advance so that any bookings made with them could be informed and offered an alternative accommodation.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed March 9, 2014

Like a previous reviewer, we arrived as part of a large party (24 of us) for a 50th birthday celebration. We were told at reception that our booking had been cancelled and that we were being moved to another hotel. Not exactly what you want to here after a three hour flight and an hour on a bus to get there. However, after asking to see the Manageress this decision was reversed and we were allowed to stay. The hotel is African themed and the rooms are well presented- no balconies as previously said, but the rooms are larger than you would expect, each one with two double beds. Great powerful showers are alway a bonus. Our room was impeccably clean, as was all other areas of the hotel. We were all inclusive - a couple of our party upgraded to "gold cards" which allowed proprietary brands of spirits- but the beer and wine available on standard cards are fine. Don't know why the local Soberano requires upgrade though. I would call the food good quality canteen standard- served in a self service Resturant. It was fine for the three days we were there, but was starting to get a bit repeditive feeling. Breakfasts were very good, and there was plenty of fresh fruit available. All the staff we encountered were very helpful, including the Manageress. The enetertainment wasn't really to my taste, but seemed to be enjoyed by the older residents. This was my first experience of Benidorm and of an all inclusive hotel and I can see how both are popular - both offering excellent value for somebody on a budget

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this review, March 26, 2014
Dear Jim G,

Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.
As of 2014 the Magic Aqua Rock Gardens has been upgraded to become one of our exclusive complexes within the Magic Costa Group. In order to ensure total customer satisfaction and a safe, enjoyable holiday experience for families with young children it has now become our policy not to accept bookings for stag and hen parties. As a result of this decision all companies that direct clients to us had been notified well in advance so that any bookings made with them could be informed and offered an alternative accommodation.
In regards to your comments, Our Chef works with a large amount of different menus both for winter and Summer, taking into account, vegetarian likes, children buffet and acquiring variety for both National and International guests and is very valued by our guests.
We run really exigent audit programs both internal and external to always monitor our guests’ opinions, to manage none other than your complete satisfaction and fulfillment of expectations.

We look forward to accommodate you in a close future again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 7, 2014

We have just come back from Magic Aqua Rock Gardens from 15th Feb -22nd Feb. Due to the time of the year not everything was open, including a lot of the hotels in the chain, best to check chain's website to see what's open. We spoke to the manager's who did their upmost to help us out as the magambo bar was not always open and as their was a lot of Spanish in we sometimes had to go to reception to do our evening entertainment, which was not suitable as there was not enough space, but credit must go to Crazy Mike who did his best to keep it going given the situation. After a couple of days the managers Carlos and Jose reopened the mogambo bar. we had a fantastic holiday which was made all the better from all the staff from reception, bar, restaurant, entertainment and management team, everyone was very friendly and helpful.
A big thankyou must also go to Crazy Mike for really entertaining us with day time games and evening entertainment, and David and Rockin for making us welcome as well.
It was my birthday whilst we were there, I had an absolutely fantastic day, we done activity's in the day with Crazy Mike and David, then we played crazy games in the evening with crazy mike in the mogambo bar. (checkout hotels facebook page ) then we done dancing with David and the Spanish in main bar. We got to now some of the Spanish and become good friends all week.
The walk to the cross is a very good experience indeed, when you do get to the top you can see great view's across Benidorm.
The food was excellent with so much choice. Rooms very clean and tidy and have been done up to a high standard, maid service excellent and clean towels when needed just leave them in bath. We would recommend this hotel and are already looking to go back February 2015.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tracey20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, General Manager at Magic Aqua Rock Gardens, responded to this review, March 18, 2014
Tracy, thank you for your time to write a review regarding the Magic Aqua Rock Gardens, we are pleased that you have enjoyed your holiday experience with us and that you managed to make some new friends, it is nice to see the English and Spanish people come together and make friends. We are also pleased that our entertainment team, Crazy Mike, Rockin Roque and Teen Teen David impressed you and ensured you had a great time with us. Carlos and Jose wish you and your family well, and hopefully look forward to you returning to our hotel in the in the not to distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Aqua Rock Gardens

Property: Magic Aqua Rock Gardens
Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Benidorm
#39 Romantic Hotel in Benidorm
#39 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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