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“alright”

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Magic Aqua Rock Gardens
Ranked #42 of 192 Hotels in Benidorm
Belfast, Northern Ireland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“alright”
Reviewed July 16, 2013

When we first got there it was good the bus stopped at the top of CARDIAC hill but some people told us that their bus stopped at the bottom. When we went to the pool me and my niece (aged 8) when on the slides 2 white one where alright didn't try the other beside them but I went up to the bigger two the outside one was alright but the inside one was terrible i hurt my two elbows they where badly bused but still went on with the holiday the day after i fell the third day i was stuck in the reception to get out of the hotel elevator and i also walked into the hose and also split my chin open on the KIDS slide the lifeguard was also a first aid and put fake stitches in to heal it entertainment was really good except for Tresha the WORST singer ever bar staff where nice water polo was down the shallow end and the players didnt care who was in there way people jumping from a wall into the deep end they could of been killed and didnt care kids club was good for children who like hockey cokey musical chairs gangnam style rooms where amazing two double beds a sofa bed a fridge cupboard a hall for the bathroom 2 phones hairdryer sofa chair table room was cleaned nicely
staff where friendly spanish people where rude and didn't care.
food was very good alot of choice good deserts also.
would go back again or try another one of the magic hotels

  • Stayed July 2013, traveled with family
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Helpful?
2 Thank 386Rebeccab386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this review, July 19, 2013
Dear 386Rebeccab386

Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

Our slides have been audited and approved by the health&safety board from Benidorm and we strive to acquire proper security so that like in your case both adults and children enjoy our unique mini aqua park.

We look forward to accomodate you in a close future.

KInd regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Hungarian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Livingston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2013

Was there for a week from 5th July with family.
Rooms spotless & beds comfortable so thats all you need.
Entertainment definately needs reviewed as kids disco was shocking,catered mostly for spanish when it was mostly English,Scottish,Irish who attended when we were there.Our kids hated it which ranging from 6-9 was a shame.
Breakfasts were really good but the rest wasnt up to scratch & was same every day & leftovers.
Kids slush machine was hardly ever in use.pool bar stated in brochure wasnt open the whole week we were there so if outside there was only 1 bar to get drinks which was scandelous.
Lifeguards were very friendly & on the ball,alot of the staff had very poor english or none at all.
All inclusive cards were a nitemare & lots of people had trouble getting into rooms,we had over 12 cards by end of the week & had to get door looked at on several occasions!
For what we paid definately wouldnt go back

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank audrey5879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 14, 2013

just back 13/07/2013 and I will never go back .the hotel was nice and clean .food was good staff was nice BUT ... pool was too small .waterslides were dangerous not enough outdoor space or sun loungers for the amount of guests the hotel caters for . Entertainment was TERRIBLE!!! to say the least . Spanish guests very rude and arrogant WONT NEVER GO BACK .........

Room Tip: just don't go
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  • Stayed July 2013, traveled with family
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Helpful?
7 Thank john f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

after arriving at this hotel , first impressions were fine . we managed to get loungers late afternoon , so lay in sun . we got speaking to other guests who informed us of the problems they were encountering , esp. the loungers [just not enough] . the rooms are not as big as the look in photos , we were struggling with two adults and a thirteen year old never mind a family of four . the food started to become repetitive and as for the so called entertainment , alright if you like quizzes and karaoke . if you like to sit outside for a drink you have to watch out because of the teens playing football who don't even bother to stop or apologize . the day of leaving we noticed the staff putting out extra loungers which should have been done right from the beginning . flumes were a let down , small pool which at times was really busy.

Room Tip: you need to book a master suite for more space.
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  • Stayed July 2013, traveled with family
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Helpful?
2 Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2013

Just returned from the Magic Rock Gardens Thurs 11th July, we traveled as a family of 4 and to tell you the truth this was not a bad hotel though you always have your negative points. Rooms were ok and cleaned every day though I do miss a balcony. Pool area is small for a 4 star and there is a battle for sun beds though after 30 minutes Towel patrol (Assistant Manager) will remove a towel that has not been occupied. Great choice of food and especially on a Friday with a large chocolate fountain. Entertainment is hit and miss though bar service is ok. Would probably not stop at this hotel again

  • Stayed July 2013
    • Value
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    • Rooms
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Helpful?
1 Thank Sharon1609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angus
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 12, 2013

Just back from here, when we arrived late afternoon there were no sun beds but I
l thought that was because of the time. Till we were speaking to another family that said you had to go down early queue then run for a sun lounger and we laughed, so the next morning we looked out the window and saw the queue then when they let the people in they all ran threw their towels on the sun beds then walked off, so no sun beds again. The pool is very small and busy a few times l went with my little boy and had to come back as there wasn't any room, the slides were dangerous and many people were hurt going down them. The entertainment was rubbish all for the Spanish the other bar had people singing, well l think that's what the were doing! Don't class this as a family hotel and l will never be back at this hotel or recommend it to any one, and to make the holiday worse l got my bag stolen from beside my sun bed reported to reception took details but weren't much help. Glad to be home.

Room Tip: Ask for one on a low floor we were on floor 10 and lifts aren't fast.
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  • Stayed July 2013, traveled with family
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Helpful?
4 Thank Pauline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 12, 2013

We stayed there July 2012. It was horrible; most rooms didn’t have balconies, very noisy in night time. Our son couldn’t sleep till 12 30 sometimes even later, food vas nice. Beach was overcrowded mainly with unfriendly and aggressive Spanish that goes for the hotel Spanish guests as well, however Hotel staff was very helpful.
Wouldn’t recommend this hotel to anyone with children.

  • Stayed August 2012, traveled with family
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Helpful?
2 Thank elena h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Magic Aqua Rock Gardens

Property: Magic Aqua Rock Gardens
Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Benidorm
#39 Family Hotel in Benidorm
#39 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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