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“Great hotel for family break” 5 of 5 bubbles
Review of Magic Aqua Rock Gardens

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Magic Aqua Rock Gardens
Ranked #44 of 191 Hotels in Benidorm
Certificate of Excellence
Morecambe, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel for family break”
5 of 5 bubbles Reviewed February 24, 2013

Just had a weeks winter break here and really enjoyed it. Staff are v friendly and reception staff can't do enough to help. Buffet has good choice with plenty of English dishes, a chef cooking at a grill plus cakes & puddings. English entertainment in Mogambo bar - run by Geoff - was a lot of fun. Kids entertainers Jack, Raul & Roberto put in a lot of effort to make sure the kids had a good time.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank DJNLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, March 3, 2013
Dear DJNLW,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review we are pleased that you and your family enjoyed your stay with us particularly as at this time of year there are not many families staying in the hotel.

Once again we thank you for taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,967 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 23, 2013

very clean hotel staff were the best i have seen in any hotel. food was very good. hotel was full but you never had to wait at the bar. roberto and raul done half hour disco with the kids in the big club then we had to leave and go upstairs and do a quiz.. no pool or slides open but it was winter. not much went on in the day so you had to go out and spend money. i must say a few people did moan to the manager so at night not day she came in the bar and asked for kids disco be on longer one night but a christmas night on which was good. the big club no one in there was under 65 but roberto and raul were young dressed as clowns and pirates kid loved them. but the kids got a old man singng neil diamond and doing a quiz.

. would go back again but just me and my wife not for kids. ps the hill everyone talks about takes one minute to walk up and its not that bad.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank huckle186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, March 3, 2013
Dear huckle186337,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.
Over the winter period we do not have many children staying in the hotel so the evening entertainment in both entertainment rooms is geared to adults rather than children although children are welcome in both rooms. During the summer months the entertainment is more family orientated.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.
Regards,
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 22, 2013

This hotel was really clean. The room was amazing. The staff were fantastic Roberto, Paul and Raul were great with the kids. They all tried to speak a bit of English and Paul thanks for translating when the magic show was on, it was great. The food was really good plenty of choice for everyone and plenty of food to be had. The only complaint I have to make was that there was nothing much for the children to do in the daytime as the clubs only opened at 5pm. I gather because it was February then that may be the reason why. We did have mini disco and quizzes after 8pm and Eddie was a laugh. Also the swimming pools were closed which was a great shame as my little boy was looking forward to playing on the slides. We did use the sister hotel fenicia after we eventually found it but to be honest was not impressed with it. This hotel is by far the best. The walk up the hill is a bit of a climb but you get use to it as the days go by and it is good exercise for your legs and to burn off all the extra calories. Overall a great time had by all the weather was great for this time of the year and we are all missing it already as the UK is far too cold.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Val T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, February 23, 2013
Dear Val T,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us. We are pleased that you enjoyed your stay We appreciate your comments regarding our staff and in particular the entertainments team.

We have from experience that during the winter months when there are not many children in the hotel that the most popular time for kid’s club is from 4 or 5 pm as before this time families are usually out and about the resort. Also during the winter months, although the weather is a lot warmer than the UK it is not hot enough to have the water slides operating, and we are sorry that you were not made aware of this when booking your holiday.

Thank you for taking the time to write your review, we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards,
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worksop, United Kingdom
2 reviews
5 of 5 bubbles Reviewed February 21, 2013

just had aweek away from this weather this hotel was fine lots off spanish but to be expected hotel clean and tidy rooms spacious {hill tones you up}only fault would be why hide the english guests up stairs out of the way when there is plenty of room in lobby bar for us who were there Jeff the bar manager made the evening go with his quizes and comedy sketches with steady eddies music and karoake please let it go down stairs for all to see marina/chris

Room Tip: check whats working in hotel ie spa rooftop ext
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chris h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, February 23, 2013
Dear chris h,

We thank you from the heart for putting your confidence in us when choosing us for your holiday. We’re pleased to read that you enjoyed your stay with us.

We’re not sure what you’re referring with your comment “only fault would be why hide the english guests up stairs out of the way when there is plenty of room in lobby bar for us who were there” We assume that you mean that as the number of British guests increased we opened the Mogambo Bar for British entertainment as an alternative to the International entertainment in the Safari Bar, rather than having entertainment in the bar in reception. We did this for the comfort of guests as the Mogambo is a larger bar

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 20, 2013

My experiance of this hotel was quite good, we were at this hotel for a weeks stay over my partners 18th birthday/ valentines day.

On arrival we were greated with drinks from a freindly bar man which after our long journey was a perfect greating

So heres my opinions:

The Staff:

reception: friendly and helpful and greated with a smile

bar staff: we were at the hotels bars reguler for drinks etc and the staff were always freindly.

cleaners: unlike the rest of the staff were not very good at speaking english but did a excellent job cleaning our room, could not be happyer with the cleanlyness.

entertainment at the hotel:
as its winter you would expect less entertainment but the staff at the hotel did all they could to make sure we had some entertainment on a night. we had some nice english music, a few english games, quizs etc. got some realy good photos and a video from the entertainment

food:
Nice, but seems tobe the same every night with maybe only one or two small changes

other bits to mention

good bits:

beutifull glass lifts ( bit slow tho )
loverly veiws
hotels theme is awsome realy diffrent to all over hotels i have ever stayed in

not as good bits

As it was winter. The water-slides were shut

when we booked the holiday we were told there is free wifi at the hotel this is in-correct you are to pay extra for internet access.

food is nice but seems to be the same every night with maybe one or two minor changes

There is a steap-ish hill upto the hotel, its not too bad but if you have heavy luggage or had a day out shopping for new bits n bobs or even a long walk its tireing to get up even for a young person.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank joycey1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, February 23, 2013
Dear joycey1991,

We thank you from the heart for putting your confidence in us when choosing us for your holiday. We pleased to read that you enjoyed your stay with us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.
.
Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

the best hotel to enjoy in bednidorm. staff are worth a *10* realy helpfull macking the holiday worth evry moment. definitly goin back 100 %. good for cupels kids animation . stag/henn parttys. miss rock gardens alreaddy!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank pakkitou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, February 23, 2013
Dear pakkitou,

We thank from the heart for putting your confidence in us when choosing us for your holiday and we are pleased that you enjoyed your stay at the Magic Aqua Rock Gardens

We appreciate you taking the time to write your review and welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 10, 2013 via mobile

loved the place was clean all inclusive food was loads to choose from loved the chocolate foutain was beutiful lovely staff very clean quiet close to the main benidorm but you got go up a massive hillwith ur suitcases and if ur drunk doesnt go up to well haha ...fabulous tho deffinetly return somepoint ...pool was very clean loads of games for children and food and drinks were very good for all inclusive

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank inesalexandraroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, February 23, 2013
Dear inesalexandraroberts,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

We look forward to seeing you again.
Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Aqua Rock Gardens

Property: Magic Aqua Rock Gardens
Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Benidorm
#39 Family Hotel in Benidorm
#39 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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