We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“holiday”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Magic Aqua Rock Gardens
Ranked #49 of 192 Hotels in Benidorm
Reviewed October 28, 2012

we stayed at this hotel for 10m days from 7th oct it was a great hotel staff worked hard and were very well mannered few bad points our son dropped jelly on the floor at dinner time it was still there next day he also took not well very sick heard that other people had the same and some staff at the same time my wife was sitt ing by the pool talking to other people when she got hit on the shoulder by a plastic bottle it was dropped from a window above it had pee in it we told reception on the day we left my wife took not well the same very sick then i got it dont think we will go back to this hotel

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank eric i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded November 2, 2012

Dear eric i,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review. We are sorry to hear while many aspects of your stay with us reached your expectations others did not.

As an All Inclusive chain all aspects of food handling and cleaning are very important for us, the HACCP system has been implemented and there is a person employed in each establishment whose job role is to assist the Head Chef and Restaurant Manager in supervising food handling and cleaning. We also have regular checks from tour operators, HOSBEC (the local hoteliers association) and the local authorities, whose inspections are carried out without prior warning. Over the last couple of weeks there has been a virus going around the resort and in these cases it is no uncommon for the virus to be passed between members of the same family.

Unfortunately, not everybody on holiday acts in a way that is considerate of their fellow guests. It is particularly frustrating for us that some people choose to show such a lack of concern for others. While we have measures in place to deal with these situations we are however, on occasions such as the incident concerning your wife reliant on other guests making the individuals known to us. We’re sorry that your family’s stay was affected by such thoughtless people.

Once again we thank you for taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,359)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,401 - 1,407 of 2,360 reviews

Reviewed October 28, 2012

I have just booked the Magic Rock for this year and couldn’t find my review from last year so I have reposted it. And will write one for this years visit.

I have just returned for an absolute brilliant holiday staying at the Magic Rock. I had booked Magic Rock as a warm up for the Fiestas. Alex booked us in and was very polite and helpful. It was then pointed out to me that I had book and promotion room which only had one king size bed in it. I was asked if me and my mate wanted to sleep together and as I didn’t they put another bed in the room before we had even got to the room. The food was very nice with a good selection at every meal time. And the crisps and olives at the bar was a nice touch to have with your drinks.
The bar staff both English and Spanish were brilliant nothing was to much trouble. Even when we got a couple of pints in at last knocking’s. One barman declared it was happy hour at the pool bar. He turned the music up and said it was 2 for 1 on all drinks. Not a bad idea when they are free. We also spent a few hours in the evening in the Spanish bar and was made very welcom. With the Spanish holiday makers translating what was beeing said. In the English bar we joined in with the nightly quiz’s and bingo. We got the bus in to the old town and had an afternoon in one of there hotels down there. And they were just as friendly. Over all had a brilliant time and will be booking forward to next year.

  • Stayed: November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 29, 2012

Dear Simon R,

We thank from the heart for putting your confidence in us and choosing to stay with us once again, guest satisfaction is very important and are happy that you will be visiting us again this year.
We appreciate you taking the time to repost your review from last years stay and welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

ok i went wid 4 boys on 22nd oct 2012 4 nights ,this hotel i chose after reading reviews it was spotless clean and all 5star food buffet it was a big big restraunt with over 500 guest and selections and varietys of dishes and cakes and then a snack bar ground floor by pool open from 10.30 till 7.30pm for late breakfast andlunch tea etc..i guess only fussy people will complain if they are use to eating in 5stars lol.for me this was 5 star for food services and room service,,entertainment i wasnt happy with kids indoor play room area opens at 9.30pm till 11.45pm way pass there bed time..wish it was open from morning for young kids.only one magic act was on thursday 10.30pm,other hotels are either closed for season or smaller hotel ..this cave hotel was massive inside and very nice buts its shame that it didnt have more shows with magic or commedy or entertainment acts..october may be quiet but this hotel was BUSY full up with over 500 guest lol and it felt nice just wish they would have non stop kids shows to keep kids happy in the evenings..THE HILL IS VERY STEEP DO NOT RECOMMEND THIS HOTEL FOR DISABLED PEOPLE WITH MOBILITY NEEDS not becuse of hotel but location its hard to even push a baby up i a puschair,,taxis and car have access to take you straight outside the hote l gates,but not transfer coaches they drop you off down the bottom of hill outside burger kind so pushing luggages puschairs bags and people with special mobility needs will be difficult..BUT YOU CAN GET UP THE HILL WITH ABIT OF STRUGGLE,beach is next to burger king and so is all shopping access,THERS A SAYING THERES ALWAYS TO SIDES TO EVERY STORY IN THIS CASE THE HILL IS THE NEGATIVE BUT EVERYTHING ELSE IS POSITIVE..yes i would come back this hill wont stop me please be aware of pick pocketers and a group of thief who play a game on street called potato games,its all a con to pickpocket you while you watch or lose your money thers a group of them men women spanish posing as an audiauce to get tourist to STOP AND WATCH..no passer by will help you so beware..

Room Tip: master bedroom family room top floor if you want to see nightlife of benedorm from your balcony
See more room tips
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mirun29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 28, 2012

Dear mirum29,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us, we are pleased that you enjoyed yourstay with us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

Regards,
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

We visit benidorm every year for a week 22/10 to 29/10 and I have to say that this is an amazing hotel.

The hotel is spotless,staff are so friendly and helpful and the food is spot on ( caters for even the fussiest of eaters).

Unlike other hotels A.Inclusive the drinks are all premium brand gordons,smirnoff etc and the beer Estrella is real and undiluted.They even serve in real pint pots and have cider on draught or bottled lager. Thers is a different cocktail every day,also free.

if ur looking for a fantatsic stay in benidorm then this is the place to be.

Pool area is amazing and has water slides, saving a costly trip to the waterpark. Perfect for kids and adults alike.

Note that the hill is quite steep and may not be suitable for the more mature or disabled but its the only gripe some guests had

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank hankey5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 28, 2012

Dear hankey5,

We thank from the heart for putting your confidence in us when choosing us for your holiday and we are pleased that you enjoyed your stay with us.

We appreciate you taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards,
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012 via mobile

Just got back from a week had a fab time.
Small problem with room when we got there but the duty manager sorted it at onece she was very good.
The hotel is spotless food and drink plentiful and good qualaty.
All the staff were pleasant and efficient.
We visited and ate 3 of the other hotels in the chain the rock is the beast but did enjoy the roof top at the christal park wish it was open at the rock.
I would recommend this hotel to a friend.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank regan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 28, 2012

Dear regan66,

We thank from the heart for putting your confidence in us when choosing us for your holiday and we are pleased that you enjoyed you stay with us and were able to take advantage of our “Choose One Enjoy All” and visited other establishments in the chain.

We appreciate you taking the time to write your review and welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards.
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

We stayed here for October school break, I booked the hotel at the last minute then read some of the latest reviews and started to worry. On the airport transfer coach we were second from last to be dropped off wich made the transfer time nearly two hours (same on the return), when we were dropped off it was at the Burger King by the beach because the coach doesn't go up the hill to the hotel. The hill is a very steep 100 yards and hard work while dragging cases, not really suitable for anyone with heart or mobility problems (I also seen a few young mums struggle to push buggies laden with all the gear you need for a family day at the beach). Once at the top of the hill we were faced with a set of stairs up to the reception, luckily we met a hotel resident getting out of a taxi and she pointed us to a lift that was hidden just around the corner. This took us right to reception where the check in process was very easy and pleasant, the staff throughout the hotel were very nice and happy to help. The room was very nice, comfortable and clean as we're all the public areas around the hotel. The swimming pools and water slide area were also well kept and clean and there were plenty of sun loungers, tables and chairs although the sun would move behind an appartment block and you will fall into the shade at some point of the day. The restaurants choice and quality could not be complained about and the all inclusive drink was all good. The hotel entertainment staff worked hard all day and night and made our holiday very enjoyable, I would defiantly stay here again it is an excellent family hotel and great value for money.

Room Tip: I think if I was staying here again I would get a private taxi transfer to and from the airport righ...
See more room tips
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Graeme M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 25, 2012

Dear Graeme M,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review regarding the staff. We‘re pleased you enjoyed stay with us for the half term break. We welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

We look forward to seeing you again,
Regards,
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

I stayed here with 3 other girls and we loved it!! :) We booked through alpharooms and went all inclusive.
We were pretty late arrivng at the hotel and straight away the staff took us to the restaurant to get some food and drink...it was a lovely touch.
The rooms are really nicely decorated with great air conditioning(loud) and an amazing shower!! We had 2 double beds pushed together...so it was one MASSIVE bed..not sure if guys would like this? The cleaners were great..came every morning with new towels, made beds etc.
The location is really good...about 3 min walk down to the beach. Coming back to the hotel might be a bit of a pain for some people as its up a BIG hill...I liked it as I felt I was getting some excercise each day:) I didn't like the pool area...all the good chairs were usually taken..and it was usually in shade. So I was very happy the beach was nearby. There's a rooftop area but that was closed..which was very disappointing. I brought exercise gear for the gym...I shouldn't have..it was an awful gym and you had to book the sauna so didn't bother.
The entertainment was good. A few nights were rubbish...but thats pretty normal for hotels. The staff were great. They were really friendly and very generous with the drinks. DJ Peter is a great addition to the entertainment....cha cha slide/macarena are his specialities! :P

I'm saving the best for last...THE FOOOOOOD!!!!!!!!!!!!!!!!! one word...AMAZING! And I'm so fussy. I've never seen anything like it...don't listen to people who say it was the same stuff everyday coz it wasn't. Breakfast was the same (still so much to choose from) but lunch and dinner were different.There was always something new to try and so much to choose from..too much:) One evening they had a chocolate fountain...heaven!! I miss meal times already! :( And the waiting staff were great and work so hard...especially smiley Florian :)

You should def stay here :)

Room Tip: Our room was on the first floor..maybe choose another one if you want a balcony.
See more room tips
  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mclyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded November 2, 2012

Dear mclyd,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.
We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review, especially your comments regarding the food and the hotel staff.

Regards
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Benidorm
1.4 mi away
Magic Cristal Park Hotel
Magic Cristal Park Hotel
#64 of 192 in Benidorm
2,740 reviews
0.5 mi away
Melia Benidorm
Melia Benidorm
#53 of 192 in Benidorm
4,170 reviews
1.8 mi away
Villa Del Mar Hotel
Villa Del Mar Hotel
#5 of 192 in Benidorm
2,775 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hotel Deloix Aqua Center
Hotel Deloix Aqua Center
#27 of 192 in Benidorm
1,828 reviews
0.3 mi away
Sol Pelicanos Ocas by Melia
2.4 mi away
Magic Robin Hood
Magic Robin Hood
#2 of 15 in L'Alfas del Pi
444 reviews
Show Prices
Show Prices
Show Prices

Been to Magic Aqua Rock Gardens? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Magic Aqua Rock Gardens

Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Phone Number:
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Benidorm
#39 Romantic Hotel in Benidorm
#39 Family Hotel in Benidorm
Price Range: $90 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity, Booking.com, Orbitz, Cancelon, Cheap Tickets, Hotwire, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Magic Aqua Rock Gardens reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing