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“More a 3 than a four star hotel.”

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Magic Aqua Rock Gardens
Ranked #49 of 192 Hotels in Benidorm
Reviewed October 12, 2012

I have just returned from a 1 week all inclusive holiday commencing 3rd october to 10th october.
The food was in abundance and not bad qualitywhilst the drinks did seem very weak. On arrival i was allocated room 105 which smelt bad and had ants all over the bathroom floor and my friend room106 which was ok.Returning to reception their was no problem and an alternative room was allocated to me which was very clean and was 4 star standard.I must mention the night receptionist Hosea?who was very professional in the handling of my problem. The bar on the roof was closed and this was a dissapointment as the pool area was very busy with lots of famillys and 2 men on our own we would have felt more relaxed in that area. Entertainment was for children and not adults most evenings and could have been better.On the whole the hotel is great for a short visit and a good family hotel whilst catering for stag /hen partys. I would stay again but only for couple of nights.

Room Tip: Rooms above 1st floor quieter with better views.
  • Stayed: October 2012, traveled with friends
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2  Thank KEITH190786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded November 3, 2012

Dear KEITH19086,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.

The hotel has recently been awarded its 4th star by the Valencian Tourist Board following rigorous inspections after undergoing a major refurbishment last year. Rooms are supervised by the Head Housekeeper or one of her supervisory staff before they are allocated to guests, we are pleased to hear that Jose the night receptionist was able to solve the incident with your room to your satisfaction.

Whilst the hotel caters for many different nationalities, and age groups at the time of your stay the majority of guests were families and you will find that the entertainment is geared towards families with something for both children and adults.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 11, 2012

this hotel is more 3 star than4 while the food was plentiful and very nice the drinks at the bar were poor the spirits tasted watered down and unlike any we had at the many bars we visited .the kids staying at the hotel were left to run riot even when the act was on stage in the evening and although the hill to the hotel did,nt bother us too much it was very very steep .we enjoyed our holiday and will return next october but not to this hotel

Room Tip: book a master suite as these are the only ones with balconys
  • Stayed: October 2012, traveled as a couple
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1  Thank ann c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 14, 2012

Dear ann c,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review.

We are sorry to read that the Tripadvisor member feels that the Magic Aqua Rock Gardens is more a 3 star than a 4 star, the hotel has recently been awarded a 4th star by the Valencian Tourist Board following rigorous inspections after undergoing a major refurbishment last year.

Drinks are not watered down however if the Tripadvisor member was drinking local brands in the hotel these usually have a lower alcohol content.

At this time of year most of the guests in the hotel are families and while the entertainment team remind parents that children should be supervised it is down to the individual parents to supervise their children.

Thank you for taking the time to write your comments we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

I had a busy couple of weeks in September. I left the luxurious Hotel Croatia in Cavtat, Croatia on the Tuesday and by Thursday, I had jetted off to Benidorm to celebrate a stag weekend with some of my best friends, leaving my wife at home. We pitched up at the Hotel Magic Rock Garden.

My first impressions were not favourable because when I walked into the main lobby, I thought that I had walked into the set of the Flintstones, as the lobby has fake rock all over the place. I set my expectations low and tried to summon up the memories of Hotel Croatia. But things started to pick up. Get out of the lobby and into the rooms and you will find a clean, bright hotel, with spacious rooms and clean bathrooms, with good showers. Only the end of lobby rooms have balconies but if you get one it is very big.

There are swimming pools on the ground floor for families but because we were in an adult party, we did not use the pool because there was an adults only roof terrace bar. A family with children did come up but were asked to leave. The roof terrace was simply outstanding, with a great view of the beach below.

With regards to the food, I described the standard of food at the Hotel Croatia as standard Spanish all inclusive fare, but to be honest, the food in the Magic Rock Garden surpassed that of the 5 star Hotel Croatia, with a bigger and better selection.

The location of the hotel was outstanding if you want to hit the beach which was spotless.

You may have to give some thought if you are planning to take children to the hotel, because the main reception area is not family friendly after 9pm. At that time you get stag and hen parties populating the area and I witnessed a couple of incidents which in an adult context are fine but in this instance were witnessed by children and some people might find innappropriate.

Taking that aside, I throughly enjoyed my stay at this hotel, I can't review it from a family perspective because that was not why I was there, but as a hotel for a break in Benidorm, it exceeded my expectations and I would stay there again.

Room Tip: We needed to get a room change, show some patience and humility and they will be pleased to help. I...
  • Stayed: September 2012, traveled with friends
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1  Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 14, 2012

Dear Michael E,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

i have just returned from a week at the magic rock we stayed from the 29th september until the 6th october . When we arrived the staff were very friendly and seen to your every need , the rooms were beautiful we stayed in 621, 622, and 619 all rooms were perfect. The ood was excellent it could not be faulted at all , drinks were brilliant, and the hotel was beyond spotless, there is nothing i would fault with ths hotel, the entertainment was spot on especially the drag act on friday night, even the kids's mini disco was superb,and i know we returned on saturday but i have never missed a place so much in my life, Ann the manger was lovely and could not do enough for you , and Peter , Roberto , Laura and Harry the entertainment team were excellent they made the holiday missing guys so much even ur crazy club dances will deffo be booking for next year and hope to see you guys soon, xx

Room Tip: any room hotel was spotless
  • Stayed: September 2012, traveled with family
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4  Thank Scotslaura81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 14, 2012

Dear Scotslaura81,

We thank from the heart for putting your confidence in us when choosing us for your holiday and we are pleased that you and your family enjoyed your stay at the Magic Aqua Rock Gardens

We appreciate you taking the time to write your review and welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards,
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

Stayed there for a long weekend with family at beginning of October. Location is great for all entertainment and the famous strip but far enough and set back so it's not on your doorstep. Only criticism is the compromise of it being set back from the strip is that it's at the top of a steep hill which caused us problem. Only other issue is you do not get sun all day as it is behind a high rise buding so the sun disappeared around 3pm. Food quality excellent, choice excellent. Rooms were great and clean. Drink choice for all inclusive was great as a few of our party drank cider which was included. All in all value for money, location, relaxation factor I'd happily stay here again.

  • Stayed: October 2012
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3  Thank Gazzap666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 10, 2012

Dear Gazzap666

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review, we are pleased that you enjoyed your stay with us.

We appreciate all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

We look forward to seeing you again in the future.
Regards,
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

I was traveling with a group of 12 for a birthday weekend (3rd to 7th Oct), we were originally we were all booked for the Magic tropicana suites but due to been closed for end of season 4 of us were transfered to Magic Rock and the other 8 to Magic Villa Benidirm.
Having seen the last few reviews I cant believed they stayed in the same hotel.
Yes there is a steep climb to this hotel but it is clearly stated on the companys and travel agents web sites. It is stated clearly by other trip advisor reviewers. I always read the reviews before booking, ask family and friends.
The steep hill didnt put off a lot of elderly couples who were at the hotel and often beat some of the yonger to the top.
The rooms ate large and spacious with good storage, 2 large double beds (as per the photos). Yes there are No balconies as there is planty of places to relax and have a drink and sun loungers around the pools. We were all inclusive so why be stuck in your room.
The food is excelent with an extensive choice from meats and cheeses, salad and accomniments, through to soups ans stews, freshly cooked steak,chicken, chops or skewers ( different items grilled each night). Lots of desserts to try a litte of each. One night we had a chocolate fountain.
There is red or white wine for the adults, plenty of choice of soft drinks too. Lots of families with children so no worries of refills.
If you want to use the facilities at the other Magic hotels facilities you are given a card to use at the bars and resturants.
The Magic staff in the different hotels i used around benidorm were all friendly and helpfull.
I was staying with my partner but will be looking to bring our neices and nephews as they will love the water slides and pool facilities.
This hotel is suitable if your on a family budget or like us on a group birthday trip. If your looking for a quiet romantic getaway this hotel may be a little noisy for you.
The local bars are only around the corner if your wanting some good nightlife, plenty of shops locally and the beach and seafront is at the bottom of the hill.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank gazzahull66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 10, 2012

Dea gazzahull66,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review, we are pleased that you enjoyed your stay with us.

Once again we thank you for taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards,
The Management Team Magic Aqua Rock Gardens.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

we arrived at the Magic Aqua Rock Gardens in torrential rain on 28th Oct for a 3 night stay so a little downhearted when seeing the weather, however after a very friendly welcome by the extremely helpful reception staff we were given the keys to our room to dump our bags, on entering the room we couldn't believe how lovely it was!!! very clean & had everything we needed ie welcoming bottle of champers (lovely touch) and fruit bowl!!! we made our way down to the bar where we were served drinks that were not watered down and poured by more very friendly helpful staff.
We were only there the 3 nights but really enjoyed everything about the hotel, the food drinks staff and accomodation all tip top, my only criticism would be is that the place is like a maze so probably best not to let children wander!!!

  • Stayed: October 2012, traveled with family
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5  Thank natalie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this reviewResponded October 10, 2012

Dear natalie n,

Thank you for your recent review we appreciate you taking the time to write your comments and welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Aqua Rock Gardens

Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Benidorm
#39 Family Hotel in Benidorm
#39 Romantic Hotel in Benidorm
Price Range: $92 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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