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“Would recommed but need a few things changing”
Review of Hotel RH Victoria

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Hotel RH Victoria
Ranked #9 of 191 Hotels in Benidorm
Certificate of Excellence
GreenLeadersSilver level
Lichfield, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Would recommed but need a few things changing”
Reviewed October 5, 2013

Nice Hotel very clean both out side and in, staff very help full in every way when we hit a problem which we did on two occasions, easy check in the only thing that would stop me from returning was the food and entertainment the food was all ways cold no matter what time you eat at the in the restaurant , we did complain and things did improve after that, it was bread pudding nearly every night for dessert could do with varying it, the entertainment was Spanish and in Spanish every night we had to go out, seems they cater for over 65 onwards not our generation 45-55, the rooms were big although our room was smaller in side compare to our friends room, their room was much bigger and so was their beds but paid the same price as we did a little unfair i think, the drink was fairly priced, our room was clean to a good standard no complaints there, there is only three lifts which service such a large hotel, so we had to wait each morning and evening for a empty lift often up 10-12 minuets before we could get a lift to our destination, i was very impressed with a young lady in the restaurant Maria Perel Castro who went out of her way to help us both in cooking our food to how we liked it as often the meat had blood coming out of it, this lady should be consider for a higher position in this hotel in customer services or the restaurant, she is an asset to the Victoria Hotel, the hotel is position in a great spot both for the old town and new the pool area was a let down, no bar service there that we could see when we went to try and use this area, its small and not very welcoming so we avoided it,the balcony lights are only on when people are out so if you fancy a drink after 12 midnight on your balcony forget it you are in the dark, on the morning we left to return back to the UK we could not get a breakfast no facilities for people leaving early this was not good as one of our friends is diabetic and had to eat at the airport at a cost of 17 Euros for a tea and toast discussing when we had all ready paid for our meal, they seriously need to look into this. food, pool, entertainment would have to improve for me to return.

Room Tip: With this Hotel its hard to say, our friends were on the same floor but their room was bigger and b...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Singer1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, October 8, 2013
Hello Singer1718,

Thank you for choosing the Hotel RH Victoria for your recent stay.

It is great to hear thank you had a smooth check-in and that our staff are “very helpful”, as I have said many times they are our greatest asset and I am very proud of them. I will of course pass the comments on to them, especially to Maria.

With regard to the food being cold, I have already dealt with this

Breakfast for guests who are leaving early is of course available on request. Our dining room opens at 8 am, but if requested we can open from 7 am for a continental breakfast. If guests are leaving earlier, we do provide a picnic breakfast. I don’t know if you requested this service for your departure day I assume not after reading your review. I am sorry that you appear to have missed out but I must stress that the above service is available to all guests leaving early.

You mention in your review that your friends got a slightly bigger room than yourself, this was lucky for them to have an upgrade. The hotel comprises of a number of room sizes and on occasions bigger rooms may be allocated to those who booked a standard room.

Just to explain with regard to lighting on the balconies, we switch them off at midnight as this is part of our environment protection plan

The Hotel Victoria is a large hotel, but spacious and with just 132 rooms, which is served well by three lifts, that hold minimum 6 pax, I know that looking at the ratio of rooms per lift, we are in a far better position than a lot of hotels.

I am sorry to hear you didn’t like the pool area, we have this year added an outdoor Jacuzzi, which has been very well received. The pool bar in an additional service that is available in high season.

I do hope we can welcome you back again in the future to restore your faith, thank you for taking time to share your opinion on TripAdvisor.

Kindest Regards,

Ana Martinez – Manager

Hotel RH Victoria
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (337)
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English first
Mansfield, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 4, 2013

We have just returned from a 2nd visit to this Hotel and this time was better than the 1st with tea/coffee and flat screen TV and free safe and WIFI we had room 407 facing the pool with even a sea view from 4th floor ,maid service every day, food no problem always something to eat we was on H/B and rooms are so big and carpeted which makes a lot of difference,2 sinks and massive bath in bathroom lovly big balconys, pool was nice spent 2 days there this time with other things to do in Benidorm not enough time in the 7 days to do everything, would highly recommend this Hotel can,t wait to be there again soon

Room Tip: some rooms have 2 double beds and are large rooms no problem with noise
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suec1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, October 7, 2013
A very good morning suec1955,

Thank you for your review on our “RH Hotel Victoria” after your recent stay.

It’s wonderful to read that it was your second time in the hotel and you find it better with our improvements, such as the tea & coffee making facilities and the flat screen TV you mention. We are constantly working to improve the services of the hotel.

Thank you once again and we do hope to welcome you back in the near future, hopefully for longer than 7 days!

Kindest Regards

Ana Martinez – Manager

Hotel RH Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 30, 2013

Once again 11 ageing men from Altrincham left the wetlands of England to return for there annual break in this wonderful Hotel in Benidorm.
I am running out of words to describe how good this hotel is but i feel that the management and especially the staff provide a wonderful service.
From the perfect check in to the early opening of the restaurant for Breakfast before departure
it was 5 star
The food quality and choice seems to get better!
The rooms are spacious and beautifully maintained by the Maids
The waiters in the Restaurant and Bars were very attentive and polite.
The reception staff especialy the Lovely Lady who checked us in who unfortunely i cant remember her name old age you know who looked after us so well.
Take a bow Hotel Victoria you deserve your 5 stars plus however you will have to put up with us next year!
One point we would like to book direct with you for next year is this possiable if so can you inform me how by replying to my tripadvisor messages folder.
Once again many thanks and keepwell.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phllstph4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, October 1, 2013
A very good afternoon Stevealtrincham,

From all the staff here at Hotel RH Victoria, we send our sincere thanks for choosing our hotel once again and for this fab review.

So very pleased to read that you enjoyed the stay, from your “perfect “ check-in to the “spacious and beautifully maintained” rooms. I do agree that our staff are very attentive and strive to provide the “wonderful service” you mention.

That’s us taking a bow now!

Thank you once again for sharing your opinion with fellow travelers; it would be our pleasure to have you back again next year, all 11 experienced men LOL!!

Kindest Regards,

Ana Martinez – Manager

Hotel RH Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 28, 2013

Well we returned to the Victoria after a stay at the Sol Costablanca and Hotel Brisa. After a disapointing start to the holiday as we were given a room on the 3rd floor after requesting a higher floor this was quickly dealt with by reception and given our chosen floor the following morningl. Although the room we were given was huge 2 balconys and a bed and 2 single beds beautiful but we returned to this hotel for the view and food. Staff were fabalous , we were given a room on 1303 with fab views, fab room with 3 single beds and a large bathroom. Food was very good, just like the the last time (18 months ago it was a Best Western then ) show cooking with sirloin steaks, veal, salmon and absolutely mouth watering pork and crackling. Breakfast was good with freshly cooked eggs in front of you. Spanish bacon and sausages which were good. The Staff at the Victoria and Sister Hotel The Royal are fabalous very curtious and Alphonso and Pablo remembered us which is remarkable and made us feel at home. Two disapointing things :- we show everyone the picture of the interior of the Victoria 18 months ago with the palm trees inside all lit up with lights which looked spectacular and these have now gone which is a such a shame!! Also the pool area seems to have lost its spark !! The sun beds i counted 26 that were broken although i was informed by management that this is being dealt with, and the pool used to have a waterfall which was lovely in the hot sun but is no longer in operation. We were also disapointed to see that the lights that lit up the trees opposite in The Royal have been removed which again is a shame as we have so many lovely photographs of the outside of the Royal Hotel. Whether its cut backs now that both Hotels have been taken over by the RH SOL Group. All in all a lovely stay .

Room Tip: The floors on the high floors have fab views
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, October 1, 2013
A very good morning Beverley A,

Thank you very much for choosing the RH Victoria Hotel for you recent holiday, we are delighted that you returned.

I am very pleased that you where able to get the room you wanted, as you say the top floors do have incredible views of Benidorm. It seems the food has won you over, from the sirloin steaks to the “mouth watering pork and crackling”.

Our staff do work very hard and I am very proud of the service they provide.

I have taken note of your comment about the sun beds, as mentioned previously this is being looked into. The waterfall by the pool is normally switched off from mid September, but if anyone asks for it we have no problem in switching it on.

With regard to the tree lights, we are hoping to get some new ones soon.

Thank you once again for taking your rime to write this review. We do hope to welcome you back to our hotel in the future for another “excellent stay”.

Kindest Regards,

Ana Martínez – Manager

Hotel RH Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Philippe du Seignal
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 26, 2013

A very pleasant hotel in a quiet area of town. A very warm welcome from reception staff. We only stayed one night as we were here on a family meet-up. Convenient and cool parking under the hotel (at cost).Bedroom decor a bit dated. Didn't eat here apart from breakfast, which was top quality, lots of chioce, no queues and nicely presented. You can even have a glass of cava in the morning!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laineenfrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, September 27, 2013
Good afternoon Joyce_thompson,

Our very sincere thanks for sharing your experience of our “pleasant” Hotel RH Victoria

I am delighted to read you enjoyed our “top quality” breakfast.

We would be very happy to welcome you back to the hotel, hopefully for a longer visit next time,

Kindest Regards,

Ana Martinez – Manager

Hotel RH Victoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 25, 2013

Just came back from a weeks stay at this hotel. Room was lovely, food was very nice and very varied, also the rooms were very quiet even though it was it was very close to shops and bars. No noise from other rooms either, think this was due to everywhere being carpeted.

cannot wait to go back there, free wifi and staff were very helpful and friendly.

Room Tip: We chose a low floor room as the hotel is a bit of a skyscraper and I don't like heights.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sarah992013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, September 26, 2013
A very good morning Sarah992013,

It’s a great start to the day to read your “Recommend 100%” review of the Hotel RH Victoria.

I am delighted to know that you enjoyed all the aspects of your stay, from your “lovely”, “quiet” room to the “very nice” food.

It will be our pleasure to welcome you back in the future, thank you once again.

Kindest Regards,

Ana Martinez – Manager

Hotel RH Victoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 18, 2013

Very clean hotel friendly staff and good location right between the old and new towns. Food was a bit iffy, struggled sometimes to choose. Pool area a bit small considering the size of the hotel, quite a few broken supports on sunbeds which was a shame otherwise everything ok.

Room Tip: Had a suite which was not booked so was excellent room 1707
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emjayen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, September 19, 2013
Good afternoon Emjayen,

Thank you for choosing the RH Victoria Hotel for your recent stay.

I am very pleased to read you “would recommend” the hotel to fellow travelers. I have taken note of your comment about the sun beds and we will look in to it.

Thank you once again for taking the time to review the hotel; we hope to welcome you back again in the future.

Kindest regards,

Ana Martinez – Manager

Hotel RH Victoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel RH Victoria

Property: Hotel RH Victoria
Address: Via Emilio Ortuno n0 20, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Benidorm
#6 On the Beach Hotel in Benidorm
#6 Romantic Hotel in Benidorm
#7 Luxury Hotel in Benidorm
#14 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel RH Victoria 4*
Number of rooms: 133
Official Description (provided by the hotel):
This modern hotel with its nautical theme, situated in the heart of Benidorm, close to the Levante Beach and the centre in a lively commercial area, is the perfect choice for a wonderful holiday. Its spectacular lobby is just one of its many attractions. With spacious rooms & suites, some of which have a sea view, all renovated in 2014. Its Buffet Restaurant, with pool view offers a wide variety of International & Mediterranean cuisine, with special products for coealiacs & diabetics. In the cafe you can enjoy a refreshing drink & snack. The Hotel RH Victoria has an outdoor Jacuzzi, outdoor pool for adults as well as a NEW outdoor children's pool 2015. You can also make the most of the solarium & Wellness area with sauna & gym, where you can keep in shape. Live music, Children's Mini club (for children between 4 & 12 years) at Easter and in the summer months (high season). ... more   less 
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Also Known As:
Best Western Victoria
Best Western Benidorm
Benidorm Best Western

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