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“Ok but not worth the price”
Review of Hotel RH Victoria

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Hotel RH Victoria
Ranked #9 of 191 Hotels in Benidorm
Certificate of Excellence
GreenLeadersSilver level
Aberdeen, Scotland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Ok but not worth the price”
Reviewed August 27, 2013

My wife, daughter and myself wanted one night in Benidorm (we were holidaying a little further down the coast in Los Alcazares) so we booked this hotel through Expedia.

We paid £140 which was supposed to be 40% off the list price room rate.

The hotel is supposed to be 4star so here are my thoughts -

+'s
staff are good and attentive;
reception area is well kept
great location to old town and beach - 5 mins walking to both

-'s
hotel rooms are a bit on the shabby side - ours had a slight musty smell but as we were there for one night, we didn't complain
the bathrooms need some work. The silicon around the bath tub was mouldy and needs to be re-done.
pool area needs some TLC - the table bases are dirty and there is rust on the barriers around the pool
the pool itself was freezing - down to the fact that the hotel is pretty shaded so good for kids but bad for a warmer pool


Anyway, no big issues here that cant be fixed but at present, the overall the grading and price (even with our 40% discount) is not really reflective of the standard of the hotel. If I were applying a grade it would have to be 3star+


Stayed August 2013, traveled with family
Helpful?
1 Thank Roymiddleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, September 9, 2013
Good Evening Roy,

Thank you for writing a review after your one night stay in August.

I think it is difficult to get a good feel for a hotel when staying for just one night, although all your comments have been taken on board.

I can’t say what the 40% discount off room rate was; I assume this was an advertising method from your supplier. Our price is fair and in line with similar hotels in the resort in high season.

I hope you return in the future for a longer stay to be able to value our product and service properly,

Kindest Regards

Ana Martinez – Manager

Hotel RH Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (330)
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English first
Wakefield, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 27, 2013

Picked this hotel as part of a travel agent package. It looked good in the brochure and the location seemed right. Upon arrival the entrance was grand and reception staff friendly and helpful. We arrived a little before the rooms were available but the staff arranged to securely store luggage. Upon return to hotel collected luggage and went to rooms which were extremely clean and tidy, both having balconies with good views.

Food was also good, with consistent good choice and quality the whole week.

Would certainly recommend and revisit.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, September 5, 2013
Good Evening AK,

Thanks for reviewing the Hotel RH Victoria after your recent stay with us.

I was pleased to read that everything was to your liking and that you would recommend our hotel to fellow travellers and definitely return yourself.

We all look forward to welcoming you back one day soon,

Kindest Regards

Ana Martinez – Manager

Hotel RH Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaview, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 17, 2013

We have just returned from a week at the RH Victoria, 2 adults and 2 teenagers, fantastic location, short walk to beach and town, weather was fantastic, easy transfer by bus from alicante airport, then a short taxi ride to the hotel, total cost approx 40 euros, we were on the 18th floor fabulous views, double balcony and buffet style food was superb with lots of choice every day, all good, we will definately go again!!:-)

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, September 5, 2013
Hello Lucy,

Apologies for delay in responding to your “Fantastic” review of the Hotel RH Victoria, thank you very much.

I was delighted to read how much you enjoyed your stay with us and we look forward to welcoming you back again very soon,

Kindest Regards

Ana Martinez – Manager

Hotel RH Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 29, 2013

Just arrived home after a really great stay at the RH Victoria Benidorm. I must say this is about the eigth time my wife and I have stay at this hotel and the improvements from last year stand out. Firstly tea and coffee facilaties are now standard in rooms our safe was free and if you required the use of an iron they were delivered to your room by a member of staff within ten minutes of request. The staff were great always had a smile on their face and would always welcome you no matter what the time of day/night. Food was very good and good selection, our room was very spacious and always kept very clean. I would also recommend this hotel for its location in Benidorm just minutes from the beach and Old Benidorm and just a ten minute walk from the night life of New Benidorm. Still our favourite hotel, and thanks for a great holiday.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, July 31, 2013
Good Afternoon Harry,

Thank you for choosing the Hotel RH Victoria once again and for taking time to share your valued opinion on Tripadvisor.

I was very pleased to read your comments and delighted that the Victoria is still your favourite hotel in Benidorm.

As always I will share your review with all the team, very motivating for them I must say.

It was our pleasure having you stay and thank you for trusting in the RH brand.

We look forward to welcoming you back again soon,

Kindest Regards

Ana Martinez- Manager

Hotel RH Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancashire
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 2, 2013

Just returned from a week 25 june- 2 July and thoroughly enjoyed our stay. Was impressed with the courtesy and helpfulness of all staff, particularly Paqui whose cheerful smiles at breakfast made a nice start to the day. We found the choice of food at breakfast and dinner to be excellent. We usually book half board but choose to try different restaurants a couple of times but found it was possible to have a different 5 course dinner each night if that was what you wanted (we didn't- usually just 3 courses at most) so ate at the hotel every night. The hotel is spotlessly clean in all areas and bedlinen and towels changed several times. The pool is fairly small and there are only 6 fixed sun brollies so you need an early start (9ish) if you need some shade. There is a book exchange cupboard to the right of the restaurant but only a few in English, mostly Spanish and East European. There are 3 PCs on E floor but BEWARE if you wish to use email. I wasted 3 euros before realising that @ on Spanish keyboard is reached with the ALTGR and 2 keys. The clientele is mainly Spanish, mostly middle-aged, and a few English couples/families. This is definitely not the sort of hotel for stag/hen parties thank goodness. The children's club seemed well supervised and a nice touch was the 'Pirate dinner' for children on Thursday evening when several staff were dressed as pirates. Fortunately we were just leaving as the children entered but thay seemed to be having fun. The hotel is close to the old town- turn left go over the bridge and you are there- keep walking and you will reach the port area, very scenic. The beach is about 5mins walk- down the slope at the side of the hotel, past McDonalds, lots of bars along the prom facing the beach with hundreds of sunbeds- 4 euros each per sunbed /brolly.
The only drawback to this hotel may be for someone with vertigo as it is very tall. I asked for a seaview suite with 2 bedrooms and got exactly what I asked for- room 1608- on the 16th floor. A nice room but the balcony (very sunny in the morning) was quite small and I found it too scary to spend much time out there- but it wouldn't be a problem if heights don't bother you. We had a TV in each room and the best hair drier I have ever come across in a hotel.
If we were to visit Benidorm again we would definitely stay here and cannot recommend it highly enough. Thank you to all staff for making our stay so relaxing and enjoyable.

Room Tip: Suite 1608 quiet, great hair dryer, balcony sunny in morning. 2 TVs good selection of English channe...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank venicelover_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, July 9, 2013
Dear Venicelover,

Firstly apologies for my delay in responding. I was absolutely thrilled to read your review of the “Recommended lovely Hotel” RH Victoria, thank you very much for taking time to share your valued opinion with fellow travellers.

I have as always shared your feedback with the team who were very happy too. It is very motivating as I have said before for all of us when all the hard work doesn’t go unnoticed.

It was our pleasure having you stay and we very much look forward to welcoming you back again in the near future,

Kindest Regards

Ana Martinez – Manager

Hotel RH Victoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 2, 2013

first time visit to benidorm and I dont think I could have wished for a better hotel. The location was perfect, close enough the beach and the town centre, yet just far enough away from the madness of the new town.

The staff at all times were excellent, very hospitable and this was at a time when it is spanish school holidays and they were extremely busy yet nothing was too much trouble.

The restaurant was well equipped with a good choice of food and excellent service from the staff, i would to commend the staff in the restaurant as they work very long hours and always have a smile on their faces.

Pool is spotlessly clean, pool side staff and entertainment staff were excellent, as I was travelling with my children i couldnt of asked for more.

I would highly recommend this hotel for families who want to escape to the quieter side of tow as i would stay here again without hesitation. .

Room Tip: we were allocated the 18th floor which was fine if you dont mind heights, the views are amazing
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ruth0972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, July 3, 2013
Dear Ruth,

Very pleased to read your review after your recent stay at the RH Victoria and your first visit to Benidorm!

I will pass your kind comments onto all the team who I am sure will be delighted to hear how much you value their service,

We look forward to welcoming you back soon,

Kindest Regards

Ana Martinez – Manager

Hotel RH Victoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 22, 2013

Thanks to everyone at the Vic. we had another fantastic vacation. arrived 11th June and were given our favourite room on the top floor, view from there is superb. We have stayed in many hotels in various countries , and the Victoria is still our favourite, One little niggle, I do believe the management should enforce their own dress rule for evening meal. Special thanks to Paqui,Katie,Luz,

Room Tip: High floor
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank westoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RH-HotelsBenidorm, Manager at Hotel RH Victoria, responded to this review, June 25, 2013
Good Morning Westoner in Somerset,

From a warm and sunny Benidorm, sincere thanks for your review of the Hotel RH Victoria.

I am very proud the Victoria is your favourite hotel and that we were able to meet your request.

I have taken note of your comments on the dress code and also I will pass your special thanks to those mentioned,

We look forward to seeing you again in the near future,

Kindest Regards

Ana Martinez – Manager

Hotel RH Victoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel RH Victoria

Property: Hotel RH Victoria
Address: Via Emilio Ortuno n0 20, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Benidorm
#6 Romantic Hotel in Benidorm
#6 Green Hotel in Benidorm
#7 Luxury Hotel in Benidorm
#14 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel RH Victoria 4*
Number of rooms: 133
Official Description (provided by the hotel):
This modern hotel with its nautical theme, situated in the heart of Benidorm, close to the Levante Beach and the centre in a lively commercial area, is the perfect choice for a wonderful holiday. Its spectacular lobby is just one of its many attractions. With spacious rooms & suites, some of which have a sea view, all renovated in 2014. Its Buffet Restaurant, with pool view offers a wide variety of International & Mediterranean cuisine, with special products for coealiacs & diabetics. In the cafe you can enjoy a refreshing drink & snack. The Hotel RH Victoria has an outdoor Jacuzzi, outdoor pool for adults as well as a NEW outdoor children's pool 2015. You can also make the most of the solarium & Wellness area with sauna & gym, where you can keep in shape. Live music, Children's Mini club (for children between 4 & 12 years) at Easter and in the summer months (high season). ... more   less 
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Also Known As:
Best Western Victoria
Best Western Benidorm
Benidorm Best Western

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