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“Excellent”

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Servigroup Pueblo Benidorm
Ranked #39 of 192 Hotels in Benidorm
Certificate of Excellence
Newcastle Upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent”
Reviewed August 11, 2014

always stay at Pueblo 2/3 times a year great hotel, Food and Location if for nightlife, July and August full of spanish and portuguese on their holidays, can be very noisy and they let their kids run wild this is the fault of the parents not the hotel. for brits it is best before start of July and 1st Sep onwards when they have buggered off home. there was a few stags & hen parties staying this time, seemed quiet enough, this hotel is family & couple friendly !!! not a typical stag & hen hotel like others in the dorm and would be a shame if it became spoiled by these groups doing what the brits normally do on these weekends. could not get near pool or sun lounger because of spanish and portugesers nicking the bed with towels so much for the Krauts nicking all the sunbeds, am already booked for early next year and looking at dates for summer.great hotel pity about some of the guests that stay ( and Im no snob) being honest peak times jul-aug noisy with spanish/portuguese if you can put up with it fine if you want peace n quiet then look at the dates already said before

Room Tip: all rooms are good
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  • Stayed August 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (565)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Coatbridge, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 10, 2014

Stayed here on a few occasions, my mother stays here 3 times a year, staff are friendly and helpful, bar area nice, pool large and well laid out. Rooms are spacious and room service excellent.
Clientele mainly Spanish and family orientated in summer months.
Location Central. Food excellent and cost for full board as opposed to half board usually minimally increased and well worth it.
Will definitely return in the near future.

Room Tip: Main building, pool views best.
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  • Stayed August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Magsw34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 8, 2014

Stayed at the peublo many many times both summer and christmas and new year the hotel is spotless if you require anything for the room extra towels etc phone reception and the housekeeper will bring them to your room very quickly. THE only member of staff i find unhelpful and "dour " is on reception and its not juan a perfect gentleman The food can be very repetative they have a summer and winter menu i prefer winter.At times they do 2 for 1 on drinks but they stopped encluding tea and coffee as a non drinker i was very disapointed. bottled water with meals is far to exspensive.Plenty of free wine with xmass eve meal xmass lunch and new year gala dinner with a free bar to bring in "the bells " To be honest the food is more geared to spanish guests at this time if your looking for a tradional xmass dinner you wont get it.I had a very bad fall and the staff were excellent my meals were brought to my room till i was well enough to go downstairs again even then i didnt need to carry anything.Unfortuneately i decided to come home early and LYNNE customer service totally rearranged my transport and flight home.If you speak to the staff they will always reply some dont speak perfect english but ive never had a problem being understood or answered. On the whole this is a great hotel if you have any concerns or problems just ask and it will be addressed right away

Room Tip: main building i have 1st floor at lift due to poor mobility only time its noiesy after xmass & n...
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  • Stayed December 2013, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank THERESA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilfracombe, United Kingdom
Level 5 Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 6, 2014

we stayed at the pueblo and found it ok, the food is plentiful but repetitive, the staff could be friendlier in all areas of the hotel, yes the hotel is full of Spanish people, we were in Spain! the pueblo is clean in all areas, the pools are nice with a bar area, its nice for families and couples, the pueblo is ideally situated and not far from bars, clubs, shopping or the beach, there's entertainment at the hotel if you didn't fancy venturing out in the evening, I personally wont be staying there again as I felt it unwelcoming, the bedrooms are adequate the balcony's are small, the rooms are not very well sound proofed, so you can hear everything going on above, below to either side, the doors closing and echoing hallways. Benidorm it self was very quiet, which was surprising for the time of year, we had a great time in Benidorm, just not at the pueblo. ask for a high room, pool view its quieter, the wait for the lifts is not really a problem.

Room Tip: pool view, high up in main hotel, not a block
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank d3vonbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 5, 2014

Stay in peublo benidorm , have to say it was a great hotel no bad reports at all... Everything u need is more or less on ur doorstep, if u stay in this hotel you get free entrance into benidorm palace which is an amazing show..

Room Tip: Annex are the better rooms
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  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank doddlebuges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widnes, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2014

This hotel was spotless clean, I cannot believe this is only a 3 star hotel. Food was lovely and fresh every day with a great variety to chose from. Room basic but very clean and beds were very comfortable. Pool was lovely always plenty of sun loungers and pleasant staff. I was disappointed with the hotel entertainment as it seemed to cater more for children but overall a good experience I would stay at this hotel again.

Room Tip: Top floor for views and quieter. Lifts always in working order!
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  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank J12ewl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batley, United Kingdom
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 3, 2014

Stayed for 10 nights with family of 5 in two rooms. We were given two twin rooms which were exactly the same with a third bed squeezed into one room which i thought was wrong as the rooms have only clothing storage for 2 people !! My first impression as i walked into my room was of disapointed. It looked very basic, The beds are very lightweight with castors on the top legs, if you lean over to the bedside cabinet whilst in bed your bed goes one way whilst you go the other, onto the floor as i did. You cannot sit up and watch tv on bed as when you put yur back against the wall the bed goes walkies.

The showers and sinks dont empty for ages and if you dont have a very quick shower, the floor floods. (this happened in both rooms). Also be careful with the shower doors, my sisters came off in her hand and ours was just been put back on correctly as we arrived.

The food is good and plentyfull, you get drinks with breakfast but have to pay for a drinlk at evening meal,(Yo cannot get a tea or coffee at evening meal though at all).

We only went to the show one night as it was mama mia, it was mostly in Spanish, during the day too the entertainmen was mostly spanish too. There was also no shop on site either.

It is in a good place and clean but i wouldnt stay again as i would prefer somewhere with nicer rooms.

Room Tip: Rooms all the same , just different views
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Foxy1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Servigroup, Customer Service at Servigroup Pueblo Benidorm, responded to this review, August 13, 2014
Dear guest,

Firstly, we would like to thank you for your comments on TripAdvisor.

We are sorry to hear that the room you were assigned didn´t meet with your expectations.

With reference to the beds, we would like to inform you that they have wheels to enable the chambermaids to clean the rooms properly. However, if you had informed it to the staff they would have, immediately, removed them from the beds.

Regarding the bathroom, if you had reported it to reception, they would have sent a member of the maintenance team to check the drains and if necessary offered you a room change.

We would like to inform you that there is tea available at the meal times. We apologize if we didn´t manage to inform you correctly.

We have taken note about your comments regarding the entertainment to remind them that they have instructions of explaining the activities in both languages.

Please accept our sincerest apologies for any inconvenience caused.

Kind regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Servigroup Pueblo Benidorm

Property: Servigroup Pueblo Benidorm
Address: Calle de Ibiza 17, 03503 Benidorm, Spain (Formerly Barcelo Pueblo Benidorm)
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Benidorm
#32 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Servigroup Pueblo Benidorm 3*
Number of rooms: 539
Official Description (provided by the hotel):
Located in a lively area of Benidorm, just 300m. Away from Levante Beach. Facilities and services:Last improvements made in 2010.Sun terrace with two swimming pools for adults and one for children. Covered heated swimming pool. Mediterranean Cafe, Lounge-bar "Atlantic" and pool bar.Other facilities include ping pong, petanque, billiards, shuffleboard and computers with internet access (supplement). For the youngest members of the family: children's playground provided with slides, toys and swimming pool, miniclub area (in high season) with children's films and games. Delfi children's club (high season) with its own mascot, workshops and activities.Wide range of day-time and evening entertainment programmes for children and adults, including shows and live music.Servigroup boutique with souvenirs, gifts and accessories.Free wifi connection throughout the hotel, including outdoor areas.Internet connection in Atlantic lounge (supplement).Hairdresser (at H. Servigroup Venus, supplement).Panoramic lift.Hotel-owned covered parking spaces (supplement): 82Rooms:539 recently refurbished comfortable rooms, including one junior suite, distributed across a central building and 5 smaller blocks with 4 floors each, located in the pool area and surrounded by Mediterranean gardens.All include balcony, bathroom, air-conditioning and heating by fan coil system, flat screen TV, direct dial telephone, safe deposit box (supplement) and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Pueblo Benidorm Hotel Benidorm
Servigroup Pueblo Hotel Benidorm
Hotel Pueblo Benidorm
Benidorm Servigroup Pueblo Hotel
Pueblo Benidorm
Pueblo Hotel Benidorm
Benidorm Hotel Pueblo

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