Have just had 4 nights at this hotel. It is in a fantastic location, initially we thought it was too far from the beach BUT it is situated next to Central Park which is a nice oasis in the middle of Benidorm, the walk is reasonable and actually encourages you to see more of Benidorm. The rooms were clean and an ok size,the cleaner was really friendly and chatty, we tried our best to communicate but our Spanish was useless!! We just laughed at each other, she was lovely.Unfortunately the same couldn't be said of the receptionists, they were surly and not very helpful. We paid for the use of the safe and fridge, the fridge had a horrible smell and didn't work we did report it but to no avail, the receptionist made a note (on 2 occasions) but didn't act upon it, we told them on departure but no refund was offered.We didn't spend a lot of time in the hotel to be honest, we had paid for B&B, the breakfast was of very poor quality no fruit apart from a kiwi or apple, uncut.We enjoyed exploring the old part of Benidorm, we would come back to the bar later in the evening, the resident singer was very good, he also was the resident DJ. The majority of clientèle appeared middle age to mature, we enjoyed watching the ballroom dancing. Unfortunately we stayed as the hotel was experimenting with all inclusive some regular guests told us this was a new thing and hadn't worked well, they were stopping it at the end of the month BUT it had an impact on our stay, after an evening being entertained by very drunk people falling off chairs with the bar staff continuing to serve them alcoholic drinks!!! the following evenings they shut the bar early, regardless of paying guests wanting a late night drink, they were tarnishing us all with the same brush we were not impressed, the bar staff were very rude and miserable, we have found the majority of Spanish people very warm and friendly obviously not in the job description when you work in the Prince Park hotel. It definitely has discouraged us from recommending this hotel or wanting to stay here again. Also a couple of warnings, we witnessed the toaster going up in fire, no smoke alarm and the staff reacting with laughter and opening the windows to let out the smoke!!!! A British guest took action by removing the plug and proceeding to douse the flames!!! Then we witnessed a couple being stuck on the balcony they raised the alarm by shouting to passers by, we went to reception to alert them, not sure how long they had been there? We looked at our patio door on return to our room and realised a very easy thing to happen. In conclusion a fabulous location, very clean room with lovely housekeeping staff from whom other staff could learn some lessons, we had a nice time in Benidorm but I think the Prince Park hotel needs to improve service the customer experience could have been better.
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- Also Known As:
- Prince Park Hotel Benidorm