We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Could have been better”
3 of 5 bubbles Review of Prince Park Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Prince Park Hotel
Ranked #53 of 191 Hotels in Benidorm
Birmingham, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Could have been better”
3 of 5 bubbles Reviewed April 19, 2014

Have just had 4 nights at this hotel. It is in a fantastic location, initially we thought it was too far from the beach BUT it is situated next to Central Park which is a nice oasis in the middle of Benidorm, the walk is reasonable and actually encourages you to see more of Benidorm. The rooms were clean and an ok size,the cleaner was really friendly and chatty, we tried our best to communicate but our Spanish was useless!! We just laughed at each other, she was lovely.Unfortunately the same couldn't be said of the receptionists, they were surly and not very helpful. We paid for the use of the safe and fridge, the fridge had a horrible smell and didn't work we did report it but to no avail, the receptionist made a note (on 2 occasions) but didn't act upon it, we told them on departure but no refund was offered.We didn't spend a lot of time in the hotel to be honest, we had paid for B&B, the breakfast was of very poor quality no fruit apart from a kiwi or apple, uncut.We enjoyed exploring the old part of Benidorm, we would come back to the bar later in the evening, the resident singer was very good, he also was the resident DJ. The majority of clientèle appeared middle age to mature, we enjoyed watching the ballroom dancing. Unfortunately we stayed as the hotel was experimenting with all inclusive some regular guests told us this was a new thing and hadn't worked well, they were stopping it at the end of the month BUT it had an impact on our stay, after an evening being entertained by very drunk people falling off chairs with the bar staff continuing to serve them alcoholic drinks!!! the following evenings they shut the bar early, regardless of paying guests wanting a late night drink, they were tarnishing us all with the same brush we were not impressed, the bar staff were very rude and miserable, we have found the majority of Spanish people very warm and friendly obviously not in the job description when you work in the Prince Park hotel. It definitely has discouraged us from recommending this hotel or wanting to stay here again. Also a couple of warnings, we witnessed the toaster going up in fire, no smoke alarm and the staff reacting with laughter and opening the windows to let out the smoke!!!! A British guest took action by removing the plug and proceeding to douse the flames!!! Then we witnessed a couple being stuck on the balcony they raised the alarm by shouting to passers by, we went to reception to alert them, not sure how long they had been there? We looked at our patio door on return to our room and realised a very easy thing to happen. In conclusion a fabulous location, very clean room with lovely housekeeping staff from whom other staff could learn some lessons, we had a nice time in Benidorm but I think the Prince Park hotel needs to improve service the customer experience could have been better.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RannieP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando o, Gerente at Prince Park Hotel, responded to this review, April 23, 2014
thank you, your opinion is important to improve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

669 reviews from our community

Traveler rating
    187
    282
    122
    46
    32
See reviews for
132
275
65
11
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rochester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 14, 2014

stayed at this hotel from 29th march untill 5th april had a great stay staff were very good made us feel very welcome i would recommend this hotel to any one bar staff was great very friendly will be staying at this hotel again in the future

Room Tip: 5th floor at the end great veiws to beach
See more room tips
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank barry w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando o, Gerente at Prince Park Hotel, responded to this review, April 15, 2014
Thank you very much for your opinion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed April 13, 2014 via mobile

Checking in was fine and staff friendly and helpful.

The room was of a nice size, very clean and a nice powerful shower. As usual no tea or coffee provided. Safe had to be paid for, again not unusual, but very tight to charge for the fridge. Luckily mine was open anyway, so could store water.

We had all inclusive so used the restaurant and bar. Food was so so, both in variety and quality and unfortunately a lot of the time barely warm if lucky. Getting tea and coffee was hit and miss due to queues and machines breaking down. Other drinks were obtained from a staffed area near the entrance to restaurant. Unfortunately staff in restaurant ignored me a few times and chatted amongst themselves which wasn't friendly.

The bar was ok, local beer included with all inclusive was not that nice, compared with several other local beers that could be provided. Waiting times not bad. Staff, well Fernando was very friendly, others could be more friendly.

Entertainment wise, great if your Spanish and over 60 otherwise you'll do well to spend more than an hour, before you will just want to go out.

Location wise not bad a bit of a trek from the livlier areas of town, but only 10 mins from the beach and old town. Uphill on the way back, but not too steep an incline.
One final annoyance is wifi must be paid for. I don't think in this day and age, that is acceptable. I can accept it not being free throughout but should be free in the bar area at least.

Would I return, no I would look for an alternative hotel that provided free wifi and throughly research reviews to see which hotels are scored highly on food and drink by customers who have all inclusive.

Stayed April 2014, traveled with friends
Helpful?
3 Thank wearecity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando o, Gerente at Prince Park Hotel, responded to this review, April 15, 2014
Thank very much, your opinion is very important for us. Just inform you that wifi is free in the bar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

This is our 25th visit to this hotel, and we notice that we see many of the same visitors each time. That alone says much about this hotel. The management and staff are professional but at the same time very helpful and friendly. If you are looking for a good 3 star hotel that is clean, with good food, then look no further. The evening entertainment is also very good. For us the hotel is situated perfectly being next to a park, and about 15 minutes gentle walk to the old town or Levante or Poniente beaches, both lovely beaches with good bathing. We are already anticipating our next visit with enthusiasm. Try this hotel, I am sure you will not be disappointed.

Room Tip: If there is one available then a room overlooking the park is good
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando o, Gerente at Prince Park Hotel, responded to this review, April 15, 2014
thank very much, your opinion is very important for us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

We stayed at prince park for 5 nights on a half board basis. We were happy with the room, it was on the small side but was cleaned every day. We had a lovely view over the park next door to the hotel. There were a lot of Spanish people staying there but it wasn't a problem. The food was basic but you could always find something even if it was a chip butty! The hotel is located on an incline but wasn't too bad. its about a 10 minuite walk to the old town and maybe 15minuites to the new town. The staff were very friendly and I would stay here again.

Room Tip: we stopped on first floor on the back overlooking the park. don't have a ground floor room as th...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gaynorray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando o, Gerente at Prince Park Hotel, responded to this review, April 15, 2014
Thank you very much for your opinion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aqaba
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 19, 2014

You pay for a 3 star, and you get a 3 star. There is nothing bad to be said about the hotel but there is also no great surprises. The workers where friendly and the cleaning was good! The food was a bit boring but ok. The location was also ok, a walk of 10 min to the promenade. Rooms where not bad but not great, So everything about it is ok, but not more.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniella Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando o, Gerente at Prince Park Hotel, responded to this review, March 22, 2014
thank you very much. your opinion is very important for us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool. uk
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed March 16, 2014

Stayed on all inclusive basis for a week. Mainly Spanish pensioners in hotel (85%), 10% german and dutch , so very few brits. There was never a problem getting served in the bar as the spanish rarely buy drinks, also treated the same as people paying cash.All th e hotel staff where very pleasant and the rooms where clean and well maintained and had tv, 3or 4 british channels. had live entertainment every other night or so, only real let down was the food, the salads were the worst, everything seemed to be done as cheap as possible. It filled a hole and was reasonably hot, when not hot there are microwaves. would stay again possibly but would not particularly look for the hotel.

Room Tip: Bar is on park side of hotel and includes outdoor seating, may be a problem in summer months so ask...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billyshaw100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando o, Gerente at Prince Park Hotel, responded to this review, March 17, 2014
Thank you very much, your opinion es very important for us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Benidorm hotels
0.3 mi away
Magic Cristal Park Hotel
Magic Cristal Park Hotel
#61 of 191 in Benidorm
3.5 of 5 bubbles 2,510 reviews
1.9 mi away
Servigroup Torre Dorada
Servigroup Torre Dorada
#29 of 191 in Benidorm
4.0 of 5 bubbles 852 reviews
0.4 mi away
Benilux Park Hotel
Benilux Park Hotel
#38 of 191 in Benidorm
4.0 of 5 bubbles 690 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
La Era Park Apartments
La Era Park Apartments
#55 of 191 in Benidorm
4.0 of 5 bubbles 512 reviews
0.5 mi away
Hotel RH Sol
Hotel RH Sol
#66 of 191 in Benidorm
4.0 of 5 bubbles 170 reviews
0.6 mi away
Terralta Apartamentos Turisticos
Show Prices
Show Prices
Show Prices

Been to Prince Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Prince Park Hotel

Property: Prince Park Hotel
Address: Calle Primavera 3, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Restaurant Swimming Pool
Hotel Style:
#18 Best Value Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Prince Park Hotel 3*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Priceline, TripOnline SA, Evoline ltd, Booking.com, TravelUp and HotelQuickly so you can book your Prince Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Prince Park Hotel Benidorm

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing