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“Lots of better hotels in this area..” 2 of 5 bubbles
Review of Hotel Benidorm Plaza

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Hotel Benidorm Plaza
Ranked #38 of 191 Hotels in Benidorm
Certificate of Excellence
themidge
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Lots of better hotels in this area..”
2 of 5 bubbles Reviewed September 14, 2011

I have just returned from a week here,The beds are VERY hard and lumpy, Pillows either solid foam or lumpy, Walls very thin you can here the next door noises. Food is mainly catering for the spanish, Very poor quality and greasy, Poorly cooked and repedative. Entertainment is the worst I have ever seen and the animation team are pathetic and very childish. The pool has a coverd roof on it and is very cold water ,What a stupid idea ?? May be good for winter but stupid in summer .... HOWEVER hotel position is good, very handy the old town and the staff are VERY friendly..But their are better hotels in this area..Look further..

Room Tip: I was on the 9th floor overlooking the pool area..Great views of tall hotels!!!!
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  • Stayed September 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank themidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Glasgow, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed September 6, 2011

I will never stay in this hotel again. we booked a deluxe twin room. you could not get a smal mousel in the room!.It was too small for three of us so we had to pay 300 euros extra so we could get a decent sized room. The pool area is a joke. a long strip with a cover over it. The hotel is surrounded by tower blocks so you have to move all day to catch the sun. entertainment was very poor geared up for spanish tastes. The food is bland. There are plenty of hotels to choose from in Benidorm so make sure you save your money and do n ot choose this one. Prices are very steep for drinks also. One star hotel charging 4 star prices.only good thing about our stay was it was only a long weekend for us. dont go to this hotel.

  • Stayed September 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
12 Thank csmith60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbenidormplaza, Director de Relaciones Públicas at Hotel Benidorm Plaza, responded to this review, September 7, 2011
Dear guest,
First af all, thank you for your comment; we are really sorry to read your disappointment about the hotel. The reception tried to resolve your complain offering you a suite room, without charging the total suplement that the room normaly has and they gave you the car parking free of charge, sorry that this wasn't a solution for you.
The problem of the sun by the swimming pool is a problem for the most Hotels in Benidorm. The town has tall buildings that overshadow each other. This inconvenient has bad solution.
Yours sincerley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 8, 2011

We don't usually return to a place that we have been to before,
but we have already booked to return in NOV. of this year. This will be our 4th visit to the hotel. We find the Benidorm Plaza very clean and pleasant. The food is very good and the staff freindly.
D. Rothausen

  • Stayed June 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank MRDON084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worcester
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed June 28, 2011

After reading the reviews about the plaza, i feel i have to speak out.For the past 6yrs my family and i have had our vacations here twice a year and sometimes 3 times a year. Me and my husband have just returned home today after spending a week there, i will admit it was a big change this week ,to the week we had in sept last and all our other vacations. The hotel is now under new management since when i do not know,but yes i do agree it is not up to the standards that we are used to,so for all new visitors it must be very disappointing not to like it ,which is the fault of the new management not the hotel or or the staff. The hotel remains spotless the rooms comfortable and most of all the staff are really really great most cheerful and obliging under so much stress.They have toiled and sweat blood to get the hotel to where it was 6months ago which was really 4star plus,but now i do agree it lacks life.The variety of meals has been cut, the food is cold but most of all its to see the misery on the faces of the staff,specially in the resturant where the service you got was second to none 30 yrs service provided by these honourable people who put us first everytime and then to have their status and dignity ripped from beneath them ,people who cared and thought about us has individuals have been demoted or sacked, my heart lies with the staff ,my venom lies with the new management.For you have ruined a good hotel

  • Stayed June 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank thelogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbenidormplaza, Director de Relaciones con Clientes at Hotel Benidorm Plaza, responded to this review, July 4, 2011
Dear Mrs Thelogue,
We are very sorry to read your comment. We do not understand your opinion because of the followings: The hotel hasn't a new manager, The management is still the same as when the hotel opened his doors.
The staff in the kitchen and restaurant are also the same as years ago, nobody has been demoded or fired.
The hotel has been renovated in march, but with the intention of providing better quality and service to our customers, We are really sorry to hear that your perception was different. We hope in a future to welcome you again at the Benidorm Plaza and show you that we remain the same with the same staff.
Yours sincerely. Hotel benidorm Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paisley
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 23, 2011

Spent our fourth holiday at the Benidorm Plaza Hotel in Benidorm (over the last ten or so years). We had an excellent de luxe room, recently modernised, all noise finished at midnight, food was excellent, so much so that we had to deliberately cut down on how much we ate (which proved very difficult as it was so good). Spotlessly clean, slightly crabbit faced wee receptionist (male) but overall a very good hotel set in old Benidorm.
Would highly recommend this hotel.

Room Tip: If noise annoys then request a room overlooking po
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MaggieRosePaisley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salford
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 15, 2011

Good location,not far from McDonalds near the old town.One downside was the covered freezing pool.Not an ideal spot for sunbathing with the Madeira hotel nearby,so have to be down early for a sun lounger.Stayed half board,usual breakfast fayre, toast, fried, cereals(cheap though not kelloggs)fruit.Evening meal was okay,plenty of variety but had to pay for drinks.Tip for management-supply tea and coffee.Room was cleaned every day so was impressed with the maid service.Plenty of Spanish in the hotel and English.We were on the 1st floor next to English to our right and left facing the road so not best of views.Did the Spanish have the higher floors and so have better views? Wouldnt like to comment but would have been nice to have been given a choice.Jacuzzi was nice and relaxing,exercise bike,treadmill in room on ground floor.£15 euros for an hours sauna far too dear.Good spot for sunbathing on the 8th floor where there are no hotels to stop the sun shining and a great view of Bali etc to one side and Hotels on the Levante side.Would I stay again,yes but didnt like the pool.Was so small for a hotel this size. The restaurant staff I found were okay,especially when trying to speak their lingo and cleared pots away immediately.

Room Tip: Ask for higher floor in newer part.
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  • Stayed June 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank salfordreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed June 13, 2011

nice hotel, close to shops and bars, shame about the pool being in the shade until 10 in the morning and sun gone by 4 in the afternoon. the food choice is good, great cheese board selection when available, restuarant staff lovely, very friendly and polite. not sure if i would go back, but only because of the pool and sunbathing situation, (pool person not beach) but heh had a good time and the room, bathroom was very clean. paid for fridge and safe but a bottle was champers was delieved to room as my mother had been before, (nice touch).

  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peggy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Benidorm Plaza

Property: Hotel Benidorm Plaza
Address: Via Emilio Ortuno 18, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Benidorm
#34 Family Hotel in Benidorm
#36 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Benidorm Plaza 4*
Number of rooms: 228
Official Description (provided by the hotel):
Located a few meters from levanter beach, right in the heart of downtown Benidorm, the hotel has become a point of reference for thousands of tourist. Modern, welcoming, smart and offering a fantastic culinary experience, it is without a doubt the best option for you and your family. From here you will be able to find the wide range of leisure activities the Costa Blanca has to offer. Welcome to Benidorm. ... more   less 
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Also Known As:
Plaza Hotel Benidorm
Benidorm Plaza Hotel

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