Please understand that this review is totally based on our experiences and statements of what we witnessed of which every single word is true. We are a family of 6 = Parents plus 14, 13, 12 & 5 yr olds. DO NOT STAY AT THIS APARTMENT IF YOU WANT A SAFE HOLIDAY OR A HOTEL THAT CATERS FOR CHILDREN.
All there is here for the children is two pool tables that are ragged and have chunks missing from the balls at 1 Euro 50 cents per game, two very low grade video games which we couldn’t get changed from Spanish to English and two computers with internet access costing 1 Euro for 15 minutes. There is a tennis court but it is really run down. It also costs 40 euros deposit on the rackets and 4 euros per hour to use.
We arrived at 23.00 hrs and were booked in to a 6 person two bedroom room. Before we could have our keys we had to pay a E60 or £40 bond. This hotel is a Thomson apartments block advertised by Thomson as ALL rooms having a balcony…....wrong, ours did not (room 4F). The room was sufficient other than no balcony but the beds are totally not for sleeping on. They are rock hard and are single sized. We were told that there are no double beds in this apartment block. The shower also ran cold after two of us had taken QUICK showers.
This hotel is advertised as towering majestically over the pool.....wrong again, it's actually a 50 metre walk across a car park which was riddled with smashed glass for the full 14 days that we were there. (ariel picture showing apartments and distance to pool are uploaded) The pool is dangerous for anyone who stands on the white plastic water vent that surrounds it. This vent collapsed on my children and I on many of occasions leaving sharp edges that can easily cut feet or the void left could easily twist or break ankles. You can not access this pool area without enduring steps of some sort which means access for disabled wheel chair users is totally restricted. The sun lounges which are rock hard and un-adjustable are charged at 1 euro 50 cents per day and there is no bar, music or any other form of anything to do other than try and get in the pool without hurting yourself on mentioned plastic vent guard.
This apartment block we were eventually told by locals actually majestically towers over MUGGERS ALLEY which is really a dirt track (which we were never advised of both before booking, and after arriving. Even the rep didn’t mention it at her morning welcome speech and we had 4 children with us) Please understand that this apartment block sides onto MUGGERS ALLEY and across the dirt track is the waste land area that the muggers and gypsy’s and homeless live and emerge from (we saw this daily).
The following is 100% true…… my wife and I were looking out of our apartment window one evening and witnessed two English men being mugged by what appeared to be two vagrants. This happened on MUGGERS ALLEY which this Hotel adjoins from the side of the reception area steps. We just could not believe this was happening as part of our apartment view. A few days later we witnessed a local taxi driver pull up on this dirt track and start urinating on the track. A few days after this my five year old stated that there was someone over the other side of mugger’s alley on the waste land sharpening sticks. To my surprise this was a vagrant with a Machete knife sharpening stakes for some strange reason. Please see attached pictures of the bins being scrounged through by the local homeless (picture taken from our apartment) Taxi drivers urinating in the street (also taken from our window) mattresses used by the homeless (taken from our window) Regrettably my camera was at the pool side with my wife whilst the knife sharpening was happening so I couldn’t get a picture quick enough. This waste land also has a couple of donkey’s and dogs that are eeeawwing or barking most nights. This kept us awake on most nights and we are not light sleepers.
I can’t understand why anyone would give this apartment block a good review, and I did read a few before I went. They obviously weren’t aware that they were sat on mugger’s alley, or stayed in the opposite side of the apartments so weren’t aware of the Donkey, Dogs, Vagrants and muggings. This was one experience that I will ensure me and my family are never introduced to again. Please feel free to send me a message should you need any further info or you wish to speak to me on the phone or if you would like the pictures I’ve taken.
- Official Description (provided by the hotel):
- Marvill manage 100 apartments at the Paraiso 10. Services include 24 hour reception, swimming pool, weekly cleaning service, linen change. Extras: internet access, wash and dry laundry, tennis court. One bedroom apartments for 4 people, two beds in bedroom, sofa bed in the lounge. Heating -air conditioning, TV, kitchen with fridge/freezer, kettle, toaster, mini oven, electric hobs. Enjoy a drink and snacks, at the Paradise Corner, our modern cafe-bar with friends and family. ... more less
- Reservation Options:
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- Also Known As:
- Paraiso 10 Apartments
- Paraiso Ten Apartments Benidorm
- Paraiso Ten Apartments Hotel Benidorm